Customer Experience Representative- Full Benefits
3 months ago
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit
This position will be based on-site at our Richmond, Virigina location.
Your Responsibilities
As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
- High School Diploma or equivalent
- IT/Network certifications/degrees preferred
- 18 years of age or older
- Proven call center experience
- Typing 25 WPM
- Proficient in PC operation and navigation
- Entry-level network troubleshooting
- Ability to set up home Wi-Fi network
- Ability to set up and configure a router or switch
- Core proficiency with a laptop or desktop computer
- Able to work independently
- Have excellent communications skills, both oral and written
- Ability to work in a constantly changing and fast paced environment
- Ability to stay composed and objective
- Strong listening skills
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
-
Customer Experience Representative
4 months ago
Richmond, United States Indigo Books & Music Full time**Customer Experience Representative** **Part-time | Richmond, BC** **Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada....
-
Customer Experience Representative
3 weeks ago
Richmond, Indiana, United States CAP Productions Full timeJob OverviewAt CAP Productions, we are seeking a highly skilled and dedicated Customer Service Representative to join our dynamic team. As a key member of our customer-facing department, you will play a vital role in building and maintaining strong relationships with our clients.Key Responsibilities:Provide exceptional customer service by assisting clients...
-
Customer Experience Representative
3 weeks ago
Richmond, Virginia, United States Orangetheory - Franchise #0213 Full timeAbout the Role:We are seeking a highly motivated and enthusiastic individual to join our team as a Sales Associate at Orangetheory - Franchise #0213. As a Sales Associate, you will be responsible for greeting customers, presenting our concept, and providing an exceptional customer experience.Key Responsibilities:Greeting and Engaging Customers: Greet every...
-
Customer Experience Representative
1 week ago
Richmond, Virginia, United States TD Bank Group Full timeCustomer Experience AssociateWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer experiences by understanding customer needs and providing personalized financial solutions.Key Responsibilities:Process financial...
-
Customer Experience Representative
2 weeks ago
Richmond, Virginia, United States CarMax Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Consultant. As a key member of our sales team, you will be responsible for providing an exceptional customer experience, ensuring that our customers receive the highest level of service and support throughout their car buying journey.Key...
-
Customer Experience Representative
2 weeks ago
Richmond, Virginia, United States CarMax Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Consultant. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience, ensuring that our customers receive the highest level of service and support throughout their car buying journey.Key...
-
Customer Experience Manager
2 weeks ago
Richmond, Virginia, United States SimpliSafe Wireless Home Security Full timeAbout SimpliSafe Wireless Home SecurityWe're a leading provider of innovative home security solutions, dedicated to protecting the lives and properties of our customers. Our mission is to deliver exceptional customer experiences through our cutting-edge technology and dedicated team of professionals.Our CultureWe're a collaborative and innovative...
-
Customer Experience Manager
3 weeks ago
Richmond, Virginia, United States SimpliSafe Wireless Home Security Full timeAbout SimpliSafe Wireless Home SecurityWe're a leading provider of innovative home security solutions, dedicated to protecting the lives and properties of our customers. Our mission is to deliver exceptional customer experiences through our cutting-edge technology and dedicated team of professionals.Our CultureWe're a collaborative and innovative...
-
Customer Experience Ambassador
7 days ago
Richmond, Virginia, United States Indigo Books & Music Full timeAbout Indigo Books & MusicWe're a Canadian company dedicated to creating exceptional experiences for our customers. Our mission is to add joy to people's lives through our products and services.Job DescriptionWe're seeking a Customer Experience Representative to join our team at our Richmond, BC store. As a Customer Experience Representative, you'll be...
-
Customer Service Representative
4 months ago
Richmond, United States General Services Corporation Full time** Customer Service Representative** Customer Service Richmond, Virginia **Description** General Services Corporation (GSC) is looking for a **Customer Service Representative** in the Richmond, VA area! GSC offers **competitive compensation** along with a full benefits package: * Health, Dental, Vision, and Life Insurance * 401(k) and HSA Match * Paid...
-
Customer Service Representative
6 days ago
Richmond, Virginia, United States General Services Corporation Full time**Customer Service Representative Opportunity**General Services Corporation (GSC) is seeking a skilled Customer Service Representative to join our team in Richmond, Virginia.**Job Summary:**We are looking for a customer-focused individual to provide exceptional service to our residents. The successful candidate will be responsible for receiving and assigning...
-
Customer Service Representative
1 week ago
Richmond, Virginia, United States Teleperformance USA Full timeAbout Teleperformance USATeleperformance USA is a global digital business services company that delivers innovative solutions to help businesses streamline their operations. We are a force for good in supporting our communities, clients, and the environment.Job SummaryWe are seeking a Pre-Licensed Representative to join our team. As a Pre-Licensed...
-
Customer Service Representative II
2 weeks ago
Richmond, United States GRTC Transit System Full timeCustomer Service Representative IIFull Time, Non-ExemptAbout Us The Greater Richmond Transit Company (GRTC) is an expanding mid-sized transit agency serving Virginia's capital and the greater Richmond region. GRTC is uniquely integrated with the community and presents a range of opportunities - from launching innovative new service designs and building large...
-
Customer Service Representative
4 months ago
Richmond, United States Carpenter Full time**Customer Service Representative** **Job Description** Carpenter Co. has an exciting career opportunity available for a Customer Service Representative at our manufacturing plant in Richmond, VA. This position is responsible for providing customer service to our internal and external customers. Must be able to work in a fast paced environment and adapt to...
-
Customer Service Representative
3 weeks ago
Richmond, Virginia, United States McKesson Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our Medical-Surgical team at McKesson. As a key member of our virtual team, you will provide exceptional customer service to our customers and sales representatives, ensuring a world-class experience.Key ResponsibilitiesManage special projects related to...
-
Seasonal Customer Experience Representative
3 months ago
Richmond Hill, United States Indigo Books & Music Full time**Seasonal Customer Experience Representative - Operations** **Contract | Richmond Hill, ON** **Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and...
-
Customer Account Representative
1 month ago
Richmond, United States Rent-A-Center Full timeReady to do your best work? Interested in a minimum starting hourly rate of $13.73 per hour- $16.15 per hour ? Why should I apply in just a few clicks? Paid Time Off and Sunday OffWe are Closed! Full-Time Employment and a Consistent Schedule Weekly Pay (companywide) Award Winning Culture with the Opportunity to Advance Great Benefits Medical, Dental,...
-
Customer Service Representative
3 weeks ago
Richmond, Virginia, United States The Judge Group Full timeAbout The Judge GroupWe are a leading staffing and recruitment agency specializing in placing top talent in various industries.Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional...
-
Customer Service Representative
4 months ago
Richmond, United States Michael and Son Services Full timeMichael and Son Services has been in business since 1976. Our mission is to exceed our customer's expectations and provide a memorable experience. Michael and Son Services, Inc. is the premier, multi-state provider of Electrical, Plumbing, HVAC, Handyman, and Restoration Services. Our company provides an excellent work environment and is passionate in it's...
-
Customer Service Representative
4 months ago
Richmond, United States Bunzl Distribution USA Full time** Customer Service Representative** **Job Category****:** Telesales & Customer Service **Requisition Number****:** CUSTO010192 Showing 1 location **Job Details** **Description** The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining...