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Vice President of Operations

3 months ago

Marquette, United States The Fire Station Full time

 

Midnight Management, Inc

Midnight Management, Inc. (MM) is a cannabis distribution and management company that oversees a series of Marijuana Facilities within the Upper Peninsula of Michigan. MM holds valid state and municipal operating licenses and strives to exceed compliance standards at the highest level. Beginning in 2019, with less than ten employees, our business has grown rapidly to a team 180+ and welcomes new employees who are interested in a career in the cannabis industry. As a Marijuana Distributor and Retail Facility Manager, our operations involve welcoming customers 21+ years of age into our facilities to view and purchase high-quality marijuana products. A team of staff all work together to provide customers with top notch customer service and cannabis knowledge to aid them in their cannabis experience. 

Job Title:  Vice President of Operations - VPO

Job Description 

Roles - The VPO will oversee and manage all aspects of our retail operations and drive strategic initiatives with our administrative team, ensuring the delivery of top-notch customer service, compliance with state regulations, and achieving business objectives. This role requires a strategic thinker with a strong operational background and a comprehensive knowledge of the cannabis industry. The VP of Operations will work closely with all executive team members to ensure the company meets its culture, growth, and profitability targets.

The ideal candidate will possess exceptional leadership skills and a deep understanding of retail operations. You will be tasked with developing and executing operational policies, driving revenue growth, optimizing supply chain logistics, and enhancing customer satisfaction. Balancing strategic planning with hands-on management will be key to your success in this role.

Responsibilities 

Retail:

  • Accountable for the performance and gross margin for 10+ store retail operations and a central distribution facility
  • Provide leadership and direction to our stores through effective oversight of activities that promote and enhance the organization’s operational efficiencies and drive long term profitability
  • Lead store management teams to drive efficiencies in store scheduling, payroll forecasting, reporting and administration of incentive programs
  • Stay informed of new technology and cannabis industry initiatives to drive innovation and efficiency within stores
  • Oversee regional and store managers to maintain CRA compliance of back of house standards through regular store visits and audits 
  • Primary liaison between the administrative team and regional store leaders to ensure that all information is communicated in a timely, consistent, and brand-appropriate manner
  • Develop improved sales reporting and measurable KPIs for retail staff, identify incremental sales opportunities, and project associated risks
  • Oversee retail specific training programs and systems in close cooperation with HR and Compliance Teams.
  • Perform Gemba Walks throughout the organization
  • Maintain continuity and standardized operating procedures 
  • Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.

Administration:

  • Reports to the CEOs
  • Oversees Retail Managers, Inventory teams, IT, Compliance, Loss Prevention, Customer Service, and Maintenance teams including support staff working within and alongside these teams
  • Supports company growth initiatives, M&A transactions, integrations, and expansion opportunities
  • Supports Midnight Management, Inc. and The Fire Station, LLC. within the cannabis industry and governmental relationships, including working with government and political groups and participating in city council meetings
  • Establishes, communicates, and implements effective and consistent operations-related policies, practices, standards, and security measures
  • Helps prioritize the management and use of funds to align with the organization's vision, mission, and strategic plan
  • Collaborates with the administrative team to develop and meet organizational goals while supplying expertise and guidance on operations, projects, and systems

Required Skills/Abilities 

  • Excellent leadership and team-building abilities
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Excellent interpersonal and conflict resolution skills
  • Excellent organizational skills and attention to detail
  • Strong analytical, mathematical and problem solving skills
  • Works well under pressure and deadlines, ability to multitask
  • Strong strategic planning and decision-making skills
  • Ability to translate business objectives to actionable and measurable strategies
  • Strong work ethic and customer service mentality
  • Must be able to lift at least 20 pounds at a time
  • Must be able to remain calm and collected in a busy retail and administrative environment
  • Must be able to be available to handle time sensitive situations outside of regular work schedule

Education & Experience 

  • Must have at least 10+ years of retail experience 
  • 5+ years of experience in a senior leadership capacity
  • Bachelor’s degree in business administration or related field highly preferred; MBA or master’s degree a plus
  • Previous experience working in cannabis highly preferred; MSO experience preferred
  • Proven experience in retail operations management
  • Track record of leading change management
  • Demonstrated experience with interpreting data analytics to derive insight and actions
  • Demonstrated strategic and impactful executive leadership in highly collaborative environments
  • Familiarity with industry-specific regulations and compliance requirements.
  • Must have adequate cannabis product knowledge
  • Lean Six Sigma or process improvement experience 
  • Experience in a start-up and/or scale-up phase organization

Work Environment

  • State & Municipal Law - TFS operates in full compliance with all rules and regulations enforced by the State of Michigan’s Department of Licensing and Regulatory Affairs (LARA) and Cannabis Regulatory Agency (CRA). Further, TFS operates in full compliance with the rules and regulations of each municipality they are located within. To operate in compliance with such rules and regulations, employees are required to follow all policies created and enforced by and within TFS facilities. 
  • Prolonged periods sitting at a desk and working on a computer
  • Travel is required and would be expected 2-3 times per week. Most travel will occur in the Upper Peninsula of Michigan. Some travel may be nationwide. 

Job Requirements

  • Must be at least 21 years of age 
  • Must have NO felony convictions
  • Satisfactory background check
  • Government photo identification
  • Listed as a managerial employee on Michigan Cannabis Licenses under the Cannabis Regulatory Agency (CRA) - This requires you and any spouse to go through state background checks. Link to reporting requirements found here.

Work Schedule

Monday through Friday, 9am—5pm in the office. Work will be required outside of these standard hours. Limited work-from-home/remote opportunities. 

Classification

Exempt 

Salary/Wage & Benefits

Salary: $120,000 - $160,000 with additional performance bonus opportunity

Benefits: Exempt employees are eligible for benefits on the first day of employment. 

  • Unlimited paid time off
  • Medical, Dental, Vision with BCBSM 
  • Employer Paid Short Term Disability
  • Employer Paid Life Insurance
  • Voluntary Life Insurance 
  • 401(k)
  • Parental Leave
  • Employee Assistance Program
  • Pet Insurance
  • Employee Discounts and Recognition Programs

EOE Statement: TFS is committed and proud to be an equal-opportunity employer. TFS does not discriminate against race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age or veteran status of any qualified applicant. TFS is fully compliant with all fair employment practices and strives to create a diverse, unbiased work environment.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. 


 

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