Ambulatory Boost Patient Digital Ambassador

1 week ago

New Castle DE, United States ChristianaCare Full time

About ChristianaCare:

ChristianaCare was recognized as one of "America's 100 Best Hospitals" by Healthgrades, selected as one of the Most Wired Hospitals in the US by the American Hospital Association, and ranked by US News & World Report as the #3 'Best Hospital' in the Philadelphia region out of more than 90 hospitals. To learn more click on this link

When you become an employee at ChristianaCare, you are joining a robust healthcare organization that truly cares about their patients and their caregivers. For the second consecutive year, Forbes magazine has ranked ChristianaCare as one of the best large health systems to work for in the United States Guided by excellence and love, our Caregivers enjoy a multitude of employee benefits that include:

  • Full Medical, Dental, Vision and other insurance benefits

  • 403 (b) with an employer match

  • Generous paid time off with annual roll-over and opportunities to cash out.

PRIMARY FUNCTION:

The Ambulatory Boost Patient Digital Ambassador (PDA) is the main point of contact for patient engagement in virtual care. The PDA is responsible for registering patients, assisting patients with registering for the ChristianaCare portal, setting up and troubleshooting monitoring technology, monitors clinical dashboards, enrolling patients into monitoring programs and facilitates escalation of clinical alerts to the Virtual Registered Nurse (VRN) and/or provider as necessary. The PDA ensures timely set up of ordered services and assists the patient in navigating virtual care.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

  • Ability to engage with patient and family in a virtual environment
  • Ability to utilize a headset for phone and computer communications
  • Highly comfortable with using camera for all virtual communications with patient, and/or patient support person(s). Camera use is required.
  • Knowledge of computer software
  • Ability to effectively operate and troubleshoot a variety of clinical monitoring devices
  • Ability to efficiently and effectively navigate electronic health records, and software systems
  • Expert ability to communicate effectively via text messaging
  • Ability to constructively collaborate with a variety of healthcare professionals
  • Knowledge record vital signs
  • Knowledge of medical terminology
  • Knowledge of Medicare, Medicaid, and third party private payers
  • Ability to help patients navigate referrals and follow-up testing
  • Ability to organize and complete various tasks simultaneously
  • Ability to apply good oral and written communication skills
  • Knowledge of physician office systems and practices
  • Ability to adhere to HIPAA and all privacy regulations. 
  • Maintains confidentiality of workplace & patient information

SPECIAL REQUIREMENTS:

  • For Medical Assistants only: Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) required if working in state of New Jersey.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Associate degree in health related field required, bachelor degree preferred; or a graduate of a recognized Medical Office Assistant Program or
  • Hold current Medical Assistant Certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI)
  • 2 years’ experience as a Medical Assistant, is preferred.

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