Patient Digital Ambassador

2 months ago

Wilmington DE United States ChristianaCare Full time

About ChristianaCare:

ChristianaCare was recognized as one of "America's 100 Best Hospitals" by Healthgrades, selected as one of the Most Wired Hospitals in the US by the American Hospital Association, and ranked by US News & World Report as the 'Best Hospital' in the Philadelphia region out of more than 90 hospitals. To learn more click on this link

When you become an employee at ChristianaCare, you are joining a robust healthcare organization that truly cares about their patients and their caregivers. For the second consecutive year, Forbes magazine has ranked ChristianaCare as one of the best large health systems to work for in the United States Guided by excellence and love, our Caregivers enjoy a multitude of employee benefits that include:

  • Full Medical, Dental, Vision and other insurance benefits

  • 403 (b) with an employer match

  • Diverse and Inclusive culture

  • Generous paid time off with annual roll-over and opportunities to cash out.

The Patient Digital Ambassador (PDA) is the main point of contact for patient engagement in virtual care. The PDA is responsible for registering patients, assisting patients with registering for the ChristianaCare portal, setting up and troubleshooting monitoring technology, monitors clinical dashboards, and facilitates escalation of clinical alerts to the Virtual Registered Nurse (VRN) and/or provider as necessary. The PDA ensures timely set up of ordered services and assists the patient in navigating virtual care.

Shift:

The 8-hour shift is a flexible day mostly 8a-4:30p and evening rotation and holiday rotation. Must be available between the hours of 8:00a.m. to 8:00p.m. Schedule will be flexible between these hours.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Utilizing computer camera, virtually greets the patient and facilitates the virtual health registration process.
  • Schedules appointments with awareness of insurance and provider
  • Assists patient with setting up ChristianaCare portal account and provides overview of portal functions
  • Virtually obtains and records patient vital signs and updates the electronic health record (EHR)
  • Completes necessary patient-specific documentation and obtains appropriate consent for treatment.
  • Ensures EMR is up-to-date with all pertinent test results in preparation for visit
  • Enrolls patient into virtual monitoring as directed by the VRN or provider
  • Obtains test results from external providers and ensures appropriate placement in the EHR
  • Closes appropriate quality gaps in care
  • Works with patient and family/support person to set up monitoring device and ensures connection to appropriate dashboard.
  • Tests monitoring device with patient and/or support person.
  • Monitors clinical dashboard in accordance with established protocols and escalates clinical indicators to the VRN or provider in accordance with established protocols.
  • Ensures timely return of telemonitoring equipment
  • Answers all phone calls in a professional manner and relays accurate messages
  • Communicates with members of the healthcare team through electronic software, placing messages in appropriate locations in the EHR or software.
  • Handles patient call backs relaying information per the direction of provider
  • Facilitates scheduling of referrals based on patient and practice needs.
  • Facilitates collection of copays electronically
  • Facilitates scheduling of all tests, procedures and surgeries as per practice needs.
  • Perform clerical duties as assigned by supervisor
  • Performs other related duties as required

Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

SPECIAL REQUIREMENTS:

  • For Medical Assistants only: Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) required if working in state of New Jersey.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Associate degree in health related field required, bachelor degree preferred; or a graduate of a recognized Medical Office Assistant Program or
  • Hold current Medical Assistant Certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI)
  • 2 years' experience as a Medical Assistant, is preferred.

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