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Senior Consultant: Employee Communications

2 months ago

Atlanta, United States Gallagher Full time

Introduction: Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.



We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview: Here at Gallagher – Employee Experience & Communication, we’re much more than a creative agency. We’re driving behavior change at scale for some of the biggest household names on the planet. From global tech giants and major retailers to healthcare systems and financial institutions, we find uniquely creative ways to take each workforce and transform it into a force of nature. Join our 250-strong multinational team of passionate employee communicators and start making a difference in the lives of employees worldwide.



Working in true collaboration with Enterprise level US clients, we’re building out a dedicated Client Service Consulting team, which means we need amazing people. One of those people is a US Enterprise Communication Senior Consultant.



Our Client Service Team Senior Consultants are strong people managers who ensure future personal development and the operational success of their team. This role maintains senior strategic account management and direction of a book of clients and are proactively accountable for all aspects of day-to-day service, quality and standards, stakeholder relationships, consultancy, problem solving & risk mitigation with a focus on commercial profitability and growth.



Not to brag but...check out our latest showreel.



Our Culture



Every business knows that a passionate workforce is infinitely more productive than one packed with people counting down the seconds from nine to five. But how do you get employees genuinely fired up about work? Well, that’s where we come in.



Could you launch a mental health campaign for the world’s biggest sportswear brand? Do you have what it takes to change perceptions about energy companies? Have you got the persuasive power to convert millennials from frivolous consumers to long-term savers?

How you'll make an impact:

YOU MUST LIVE IN GREATER ATLANTA AREA***



If you don’t think you can but know you can, then we want to hear from you. We’re on the hunt for fresh perspectives and new ideas to revolutionize the way we reach over 10 million people every single year.





You are focused on the strategic, “why” with an ability to speak to key client and internal stakeholders. You’re keen to build strategic proposals that will continue to grow a client offering with a measurable return on investment. You have overall senior sign off on all client facing deliverables your team produces and you set a standard for best-in-class execution and delivery.



Client Delivery (This role is Hybrid - partially in office)

Proactively accountable for the whole service and relationship for assigned clients, including the quality of all work provided and client satisfaction.
Senior stakeholder management, consultancy and challenge; including facilitating senior stakeholder meetings, workshops, video conferences and calls.
Constant collaboration with internal colleagues and subject-matter experts to provide the highest standard of service, ensuring the full scope of our expertise is represented and all opportunities are explored.
Development and implementation of overarching communication strategy.
Project and campaign planning and oversight, ensuring alignment to overarching strategy.
Project-specific accountability and quality
Supporting communication ROI – measurement, learnings, analytics and insights.
Commercial client profitability, recoverability and growth.
Problem solving and risk mitigation – client & internal.



Development of team capability:

Management of a team of Consultants, Account Managers and Account Executives.
Monitor and evaluate the Client Consulting Team’s activities and provide support and coaching.



Relationships:

Build strong relationships (internal and external) that enable effective, proactive consulting with clients in relation to their communication challenges and business strategy.
Become a trusted partner to senior client stakeholders, building a reputation as their ‘go to’ communication expert and encouraging business referrals to wider communication opportunities.
Mitigate conflicts by proactively seeking outcomes that are acceptable to all stakeholders.
Demonstrate influence and professionalism internally amongst colleagues, positively representing the business and its culture, and stepping up to provide senior support and leadership for the wider team when required.
Build strong relationships with our Gallagher colleagues globally, understanding and championing our collaborative BetterWorks value proposition.



Administration:

Ensure the Governance of your team, leading by example and championing our processes, holding appropriate members of project teams accountable.
Ensure timely completion and quality of all status reports, timing plans and contact reports produced by the appropriate team members on your clients’ projects.
Accurately record all chargeable and non-chargeable time.
Ensure accurate and timely management of critical business tools as well as overseeing the invoicing process.



Business development

Drive clients’ yearly client development plans.
Ensure the profitable growth of the business by identifying and proactively developing opportunities to secure additional revenue from existing clients and new client relationships.
Contribute to the preparation and delivery of proposals and presentations for use in new business and marketing opportunities. Attend new business pitches and meetings and lead the on-boarding of new clients when required.
Act as a representative for Gallagher Communication and Gallagher.
Proactively develop client case studies and secure testimonials.
Develop and maintain industry and proposition knowledge in required areas.



In addition

Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulation, good governance and Gallagher’s shared values putting clients at the heart of our business.
Take all reasonable steps to ensure the part of the business for which you are accountable for demonstrably complies with applicable laws, rules, regulation, good governance and Gallagher’s shared values putting clients at the heart of our business. If shortcomings are identified take responsibility for remedial action planning, and action in conjunction with the relevant experts within the firm.

About you: Technical Knowledge

US benefits Industry awareness, knowledge and technical understanding.



Experience

7+ years consultancy or agency background strongly desired.
Demonstrable track record of working directly with senior stakeholders, including Board level executives and having sole responsibility for managing complex client accounts.
People management experience.



Skills/other

Service orientated: outstanding customer service, ability to translate client needs, demonstrates commerciality in their actions, management of expectations, developing and maintaining strong relationships.
Excellent organisation skills, with ability to work to tight deadlines and manage multiple tasks.
Core consulting skills in communication and project implementation, including: proactivity, questioning, listening and taking a collaborative/partnership approach with clients (not order-taking).
Ability to work under pressure, solve problems and develop workable solutions.
High level of accuracy and attention to detail in all areas of work, including ability to produce high standards of documentation.
Confidence to challenge and negotiate with internal and external stakeholders when required.
Able to deal with change in a positive way.
High level of proficiency in Microsoft Office and computing skills.
Creative and technical copywriting and copy-editing.
Experience of proofreading.
Basic presentation preparation and delivery.
Strong verbal and written communication skills.



Eligibility Requirements

Compensation and benefits: On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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