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Call Center Agent

2 months ago

San Francisco, United States Bolinder Resources LLC Full time

About us:

Bolinder Resources LLC is an industry-leading provider of integrated business solutions. At the heart of our successful business model lies an unwavering commitment to delivering high-quality service consistently to our customers. Since our inception, our team of dedicated professionals has been seeking out the best in the market, and our strong reputation for excellence speaks for it.

The Opportunity:

We are currently in search of a diligent and customer-oriented Call Center Agent to join our growing remote team. This is an entry-level opportunity best suited for individuals ready to take the plunge into customer service in a fast-paced environment. The selected individual will be the frontline of communication for our customers.

Job Responsibilities:

• Handle customer inquiries and complaints with a high degree of knowledge and professionalism.

• Identify and articulate customers' needs in order to provide thorough and accurate information or solutions.

• Ensure customer satisfaction and provide professional customer support while adhering to company policies.

• Maintain records of customer interactions and transactions by documenting details of inquiries, complaints or comments.

• Stay updated on product knowledge to provide accurate information to all customers.

Desired Qualifications:

• High school diploma or equivalent.

• Excellent verbal and written communication skills.

• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to help customers.

• Ability to work in a flexible schedule

Nice-to-haves:

• Experience with CRM systems and practices.

• Ability to work under pressure in a fast-paced environment.

• Proactive thinking with the ability to anticipate customer needs.