Customer Account Manager

2 weeks ago

Charlotte, United States Eventus WholeHealth Full time
Position Summary:

Eventus WholeHealth delivers an integrated model of care to adults who reside in skilled nursing and assisted living facilities through a network of healthcare providers including Physicians, Nurse Practitioners, Physician Assistants, Medical Assistants and in-house Support Staff.

Essential Duties and Responsibilities:

The Customer Account Manager is responsible for various activities related to developing long-term relationships and ensuring the highest level of customer service with the portfolio of Assisted Living and Skilled Nursing facilities that contract for Eventus WholeHealth physician services. The position mandates a demonstrated ability to liaise between facility administration/staff and internal Eventus WholeHealth provider and support teams to ensure successful delivery of our integrated model of care. The Customer Account Manager is responsible for implementing and managing the Eventus WholeHealth Better Together Program in their assigned facilities, conducting on-boarding, in-servicing and performance review meetings as well as other duties related to ensuring complete customer satisfaction as measured by satisfaction surveys and facility retention.

Customer Service Excellence
  • Lead the implementation process of new facilities from business development hand off to go-live.
  • Serve as primary point of contact for assigned facilities.
  • Implement Eventus WholeHealth Better Together proprietary program in all assigned facilities.
  • Act as liaison between the facility and Eventus WholeHealth providers and staff members to ensure effective collaboration, delivery of integrated services and excellent customer service.
  • Conduct in-person quarterly reviews with facilities and monthly telephone reviews following the Better Together program format and reporting performance against established and agreed metrics.
  • Responsible for monitoring the "pulse" of facility administrators and staff to ensure early identification and escalation of any issues.
  • Resolve issues as they occur following the established processes and protocols.
  • Ensure Eventus WholeHealth leadership and providers are informed regarding any changes in facility administration, ownership etc.
  • Additional duties as assigned.
Facility Retention and Revenue Improvement
  • Retaining Eventus WholeHealth services in 100% of facilities your are assigned.
  • Gaining commitment from facilities for additional services provided by Eventus WholeHealth.
  • Networking within the facility to ensure all residents and patients who are eligible and have a medical need for our services have completed the consenting process required to allow our providers to deliver care.
  • Communicating diligently with Eventus WholeHealth leadership and providers in any instance where facility administration or staff indicate dissatisfaction with our services.
  • Securing testimonials from existing facilities and referrals for new facilities.
  • Establishing relationships with Acute Healthcare facilities and other organizations.
Supports business development activities
  • Staying abreast of the latest developments in the long term care marketplace as it relates to facility consolidation, trends etc.
  • Retaining existing facilities and leveraging relationships to generate leads for new facility opportunities.
  • Identifying opportunities for possible new Eventus WholeHealth services based on facility feedback/requests.
  • Establishing a close working relationship with Business Development team.
  • Participating in industry/trade events as requested.
Quality and Compliance
  • Complying with all Eventus WholeHealth policies and procedures.
  • Possessing a thorough understanding of and compliance with federal and state healthcare rules and regulations as they relate to post acute care facilities.
  • Being knowledgeable about Medicare, Medicaid, Private Payer and other forms of insurance.
  • Passion for the health and well being of patients and residents in post acute facilities.
Qualifications/Education:
  • LPN or similar healthcare provider credential
  • 3 years of experience in a Account Manager/Customer Service Role
  • 5 years of experience in Post Acute Healthcare industry.
  • Extensive experience in the post acute care market with experience in facility administration preferred.
  • Excellent written and verbal communication skills
  • Proven ability to work collaboratively with both clinical and non clinical personnel.
  • Proven track record of account retention and revenue growth
  • Able to analyze problems and strategize for better solutions
  • Proficient computer skills, Windows 365 (Word, Excel, Power Point, Outlook) and Sales Force.com or similar CRM system.
  • Willing to travel nearly 100% of the time with overnight travel estimated to be 25%


About Eventus WholeHealth:

Eventus WholeHealth was founded in 2014 to provide physician-led healthcare services for residents and patients of skilled nursing and assisted living facilities. With our highly-trained team of physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff, our comprehensive, evidence-based model provides collaborative interdisciplinary care with the seamless and vital integration of a wide range of specialties. Our differentiated approach not only empowers the facilities to reach their own goals and objectives but also ensures better patient outcomes. For more information, please visit www.eventuswholehealth.com.

  • Customer Account Manager

    4 weeks ago

    Charlotte, North Carolina, United States Coca-Cola Consolidated, Inc. Full time

    Job OverviewA Customer Account Manager is responsible for the growth and development of a portfolio of customer accounts across all modes of transportation.They manage the business by handling all account responsibilities applicable to the customer relationship and account management.They work towards developing a long-term relationship at multiple levels...

  • Customer Account Manager

    1 month ago

    Charlotte, United States Coca-Cola Consolidated, Inc. Full time

    Functional Area: RC Customer Excellence Posting Locations: Charlotte  Job OverviewA Customer Account Manager is responsible for the growth and development of a portfolio of customer accounts across all modes of transportation. They manage the business by handling all account responsibilities applicable to the customer relationship and account...

  • Customer Account Manager

    2 weeks ago

    Charlotte, United States Eventus WholeHealth Full time

    Position Summary: Eventus WholeHealth delivers an integrated model of care to adults who reside in skilled nursing and assisted living facilities through a network of healthcare providers including Physicians, Nurse Practitioners, Physician Assistants, Medical Assistants and in-house Support Staff. Essential Duties and Responsibilities: The Customer Account...

  • Customer Account Manager

    2 weeks ago

    Charlotte, United States Eventus WholeHealth Full time

    Position Summary: Eventus WholeHealth delivers an integrated model of care to adults who reside in skilled nursing and assisted living facilities through a network of healthcare providers including Physicians, Nurse Practitioners, Physician Assistants, Medical Assistants and in-house Support Staff. Essential Duties and Responsibilities: The Customer Account...

  • Customer Account Manager

    4 weeks ago

    Charlotte, North Carolina, United States Eventus WholeHealth Full time

    Job Summary:Eventus WholeHealth is seeking a highly skilled Customer Account Manager to join our team. As a key member of our post-acute healthcare team, you will be responsible for developing and maintaining strong relationships with our skilled nursing and assisted living facility partners. Your primary focus will be on ensuring the highest level of...

  • Customer Success Account Manager

    4 weeks ago

    Charlotte, North Carolina, United States USHEALTH Advisors Full time

    Job DescriptionUSHEALTH Advisors is seeking a highly motivated and results-driven Customer Success Account Manager to join our team. As a Customer Success Account Manager, you will be responsible for educating people on their health insurance options and guiding them through the decision-making process based on their unique situation.We are looking for...

  • Customer Success Account Manager

    6 months ago

    Charlotte, United States US Health Services Full time

    A Company Committed to Your Success Nowhere else in America will you find a better opportunity to enjoy personal satisfaction and professional achievement... because nowhere else in America will you find a company that is more committed to your success than USHA. You will work directly with Americas self-employed, small business owners and individuals to...

  • Customer Success Manager

    6 days ago

    Charlotte, United States Panoptyc Full time

    About The Company Panoptyc uses AI and manual review to detect theft at over 15,000 markets in the US. We serve Fortune 500 companies and SMBs alike. Our fully remote team has grown rapidly and we're looking to expand our team with top talent from around the world. What We're Looking For Join our dynamic team at Panoptyc and be at the forefront of...

  • Customer Success Manager

    2 months ago

    Charlotte, United States Panoptyc Full time

    About The Company Panoptyc uses AI and manual review to detect theft at over 15,000 markets in the US. We serve Fortune 500 companies and SMBs alike. Our fully remote team has grown rapidly and we're looking to expand our team with top talent from around the world. What We're Looking For Join our dynamic team at Panoptyc and be at the forefront of...

  • Customer Account Specialist

    1 month ago

    Charlotte, United States National Gypsum Full time

    Job Summary: The primary purpose of the Customer Account Specialist is to ensure the B2B customers receive the best service possible through processing of their orders, coordinating any special requests, building strong relationships, and maximizing profits for the company.High volume of inbound calls is received from customers, plant contacts, carriers, and...

  • Customer Account Specialist

    3 weeks ago

    Charlotte, United States National Gypsum Full time

    Job Summary: The primary purpose of the Customer Account Specialist is to ensure the B2B customers receive the best service possible through processing of their orders, coordinating any special requests, building strong relationships, and maximizing profits for the company.High volume of inbound calls is received from customers, plant contacts, carriers, and...

  • Account Manager

    3 weeks ago

    Charlotte, North Carolina, United States ScreenCloud Limited Full time

    At ScreenCloud Limited, we're seeking a skilled Account Manager to join our team in Charlotte. As an Account Manager, you'll play a crucial role in building and maintaining strong relationships with our customers, identifying their needs, and providing tailored solutions.Responsibilities:Customer Relationship Management: Foster long-term, trusting...

  • Account Manager

    5 days ago

    charlotte, United States Landscape Workshop Full time

    Landscape Workshop, LLC (LW) is a full-service landscape company headquartered in Birmingham, AL. We provide high-end integrated landscaping solutions to customers throughout the Southeast. We are forecasting significant growth in our business. Be a part of a financially stable, growing company, with an aggressive compensation plan and excellent benefits. ...

  • Account Manager

    3 weeks ago

    Charlotte, North Carolina, United States Esri Full time

    Job DescriptionWe are seeking a highly motivated and experienced Account Manager to join our team at Esri. As an Account Manager, you will be responsible for building and maintaining relationships with our customers, identifying new business opportunities, and developing strategies to drive growth and revenue.Key Responsibilities:Develop and execute account...

  • Account Manager

    4 weeks ago

    Charlotte, North Carolina, United States Esri Full time

    OverviewWe are seeking a highly motivated and experienced professional to join our state and local government account team at Esri. As an Account Manager, you will play a critical role in identifying and implementing strategies to improve the challenges organizations face.You will work closely with a team that helps new and existing local government...

  • Account Manager

    4 weeks ago

    Charlotte, North Carolina, United States The Cary Company Full time

    Job Title: Account ManagerAre you a motivated and customer-focused individual looking to grow your career in sales? We are seeking an Account Manager to join our dynamic Inside Sales Team at The Cary Company.Job SummaryThe Account Manager will be responsible for ensuring customer success and service efficiency by responding to customer inquiries, providing...

  • Account Manager

    2 weeks ago

    Charlotte, United States Elite Touch Cleaning Services, Inc Full time

    About the Organization Elite Touch Cleaning Services is a minority-owned commercial cleaning company with more than 30 years of collective experience. Proudly serving the Charlotte metro area, the team at Elite Touch Cleaning Services is dedicated to creating long-term relationships with our clients and employees, by providing the highest standard of...

  • Account Manager

    2 days ago

    Charlotte, United States Hilti Corporation Full time

    What's the role? Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will manage your own portfolio of customer accounts and be given ownership to build a work schedule that best suits you and your customers. You'll make...

  • Account Manager

    1 week ago

    Charlotte, United States Hilti Corporation Full time

    What's the role? Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will manage your own portfolio of customer accounts and be given ownership to build a work schedule that best suits you and your customers. You'll make...

  • Account Manager

    2 weeks ago

    Charlotte, United States Elite Touch Cleaning Services, Inc Full time

    About the Organization Elite Touch Cleaning Services is a minority-owned commercial cleaning company with more than 30 years of collective experience. Proudly serving the Charlotte metro area, the team at Elite Touch Cleaning Services is dedicated to creating long-term relationships with our clients and employees, by providing the highest standard of...