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Field Technical Support

1 month ago

Goldsboro, United States BCforward Full time

BCforward is currently seeking a highly motivated Field Technical Support at Goldsboro, NC.

Position Title: Field Technical Support

Location: Goldsboro, NC

Anticipated Start Date: 07/31/2024.

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 24+ Months Contract with Strong Possibility to Extension.

Job Type: [FULL TIME (40 HRS WEEKLY)] [CONTRACT], [ONSITE]

Pay Range: $47 - $50.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

This customer-facing, non-exempt Client PC/ Printer field break/ fix position provides a wide range of hardware support and related services specifically to Client's PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. A fast-paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful, and determined for success.

This is a team-based group of self-starting, technical/ mechanical delivery professionals. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of Client and customer management/ teams. These teams are responsible for completely satisfying customers and helping to grow the Client's business in a profitable manner and within budget. It is imperative that the Field Service Rep understands the financial aspects and business impact of what they deliver, how, and why. Typical types of reactive, customer site, service events include, but are not limited to: Configuring hardware, software, and simple network components, installing, unit repair, and working with escalation personnel performing and assisting in technical action plans to remediate pc/ print issues.

Demonstrated core competencies of success in this position are:

  • Strong mechanical aptitude, working with tools and various alignment apparatus.
  • Alignment with customers' business needs while maintaining Client's contractual commitments.
  • Ability to logically and systemically technically/ mechanically troubleshoot various hardware problems on printers.
  • May also involve third-party software, networks, and switches.
  • Able to balance and prioritize multiple activities and issues.
  • Successful cause and effect understanding of financial perspectives on the business.
  • Strong interpersonal verbal/ written skills; especially in person, on a customer site.
  • This is critical to relationship building and expectations.
  • Attention to detail and commitment to administrative responsibilities.
  • Exercise solid business-based decision-making skills, taking appropriate risks to insure that both Client's and the customer's business needs are met.
  • Independent thinking while adhering to standard technological/mechanical and business procedures.
  • Industry/ company knowledge that provides solid technology solutions and options to the customer.
  • Ability to quickly and accurately evaluate a technical situation while managing operational challenges.
  • Working independently and able to re-prioritize tasks/ events/ commitments quickly based on contract, customer, and business situations.
  • Highly skilled at prioritization, planning, and working independently all within standard policies and business standards.
Requirements:

  • Able to bend, crawl, stoop, sit, lift, and move 50 pounds of weight.
  • Availability to work both scheduled and unscheduled overtime.
  • Participate in assigned work during non-traditional workdays, holidays, and shift work.
  • Onsite customer-facing experience.
  • Technical/mechanical hardware repair experience.
  • Demonstrated technical/ mechanical aptitude for learning new technology.
  • High School diploma or equivalent, plus additional hardware technology training. College preferred.
Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

PC/ Printer field break/ fix, pc/ print issues.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 224804 when responding to this ad.