Technical Support

1 week ago

Goldsboro, United States Prolec-GE Waukesha,Inc Full time
Job DescriptionJob Description

This role is responsible for the technical support, productivity, and continuous improvement for the commissioning, monitoring, diagnosis, maintenance, repair, and retrofit of transmission and distribution equipment, especially large and specialized service projects..

PRINCIPLE DUTIES AND RESPONSIBILITIES

  • Serves as technical support and Continuous Improvement Specialist for OpEx within the Field Services Division.
  • Assist in implementing work schemes (according to each process) based on the fundamentals of CTX (Xignux Work Culture) to achieve and maintain optimal levels of service operation.
  • High focus on the implementation of continuous improvement avoiding Wastes such as Overproduction, Reworks, Waits, Overprocessing, Transport, Motion, and excess of Inventory in service operations.
  • May lead capital expenditure-projects to ensure compliance with productivity benefits, maintenance of equipment and compliance with standards as well as risk mitigation.
  • Leads technical and field support operations during project execution (specialized problem solving and failure analysis evaluations).
  • Support a culture of continuous improvement; utilizing standardization, Lean techniques, and employee teams by analyzing opportunities form customer satisfaction survey – with the proper follow up with customers.
  • Translate the Voice of the Customer into measurable characteristics.
  • Support maintaining the foundation for Standard Work and procedures within Field Service Business Processes.
  • Provide updates on project objectives, performance measures, issues and risks to Senior Level Staff.
  • Investigate shortfalls, issues, and complaints; analyzing processes and procedures within Field Service Operations to identify areas of opportunity; suggesting and implementing necessary changes for sustainable improvements.
  • Collaborate with stakeholders to enhance performance and Customer Satisfaction.
  • Leads operational process and procedure development to ensure operational effectiveness.
  • Perform the project management of assigned project activity.
  • Sourcing of engineering design requirements.
  • Supports special reports and drawing modifications.
  • Perform technical training for customers and technicians.
  • Assist marketing/sales in development of the technical work scope for project quotations.


KNOWLEDGE, SKILLS & ABILITIES

  • Position requires knowledge of electric utility systems, especially the design and operation of the associated equipment such as Transformers & LTC, HV Switchgear, LV Switchgear, or Relay & Control Systems.
  • Proficient in Microsoft Office and other computer programs.
  • Understanding of MRP system.
  • Must be self-motivated and possess strong influencing, organization, and communication skills along with a keen sense of business with respect to sales, revenue, and OP targets.
  • Excellent team player with strong people skills; able to build relationships at all levels of the organization.
  • Effective communication skills, including verbal (logical and organized), written, and listening.
  • Train, mentor, and guide team members and technicians in new processes and procedures.


EDUCATION AND EXPERIENCE

Required Education / Experience

  • Bachelor’s degree in Electrical Engineering or related field with 1-2 years of utility work or
  • 5-7 years’ experience in industrial and/or utility power delivery systems focusing on quality assurance and continuous improvement efforts.


CONTEXT



ADDITIONAL INFORMATION

Key Working Relationships

Works with other departments (Operations, Sales Operations, Purchasing, Engineering, Planning, Quality, Service and Components). Work with outside sales representatives.

Physical Demands

Must be able to sit or stand for extended periods of time

Working Conditions

Shop-floor and office environment, located at manufacturing facility/remote and visiting project sites.

Prolec-GE Waukesha, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.

  • Soft Tissue Therapist

    4 weeks ago

    Goldsboro, United States LMR Technical Group Full time

    Job DescriptionJob DescriptionSalary: LMR Technical Group (LMR) is seeking a Soft Tissue Therapist to join our team.Location: Seymour-Johnson AFB, NCBackground: The Comprehensive Readiness for Aircrew Flying Training (CRAFT) initiative, launched in 2020 by the Air Education and Training Command (AETC), enhances pilot training through a holistic approach...

  • Strength and Conditioning Coach

    1 month ago

    Goldsboro, United States LMR Technical Group Full time

    Job DescriptionJob DescriptionSalary: LMR Technical Group (LMR) is seeking a Strength and Conditioning Coach to join our team.Location: Seymour-Johnson AFB, NCBackground: The Comprehensive Readiness for Aircrew Flying Training (CRAFT) initiative, launched in 2020 by the Air Education and Training Command (AETC), enhances pilot training through a holistic...

  • Strength and Conditioning Coach

    4 weeks ago

    Goldsboro, United States LMR Technical Group Full time

    Job DescriptionJob DescriptionSalary: LMR Technical Group (LMR) is seeking a Strength and Conditioning Coach to join our team.Location: Seymour-Johnson AFB, NCBackground: The Comprehensive Readiness for Aircrew Flying Training (CRAFT) initiative, launched in 2020 by the Air Education and Training Command (AETC), enhances pilot training through a holistic...

  • Performance Dietician

    2 months ago

    Goldsboro, United States LMR Technical Group Full time

    Job DescriptionJob DescriptionSalary: LMR Technical Group (LMR) is seeking a Performance Dietician to join our team.Location: Seymour Johnson AFB, NCBackground:The Comprehensive Readiness for Aircrew Flying Training (CRAFT) initiative, launched in 2020 by the Air Education and Training Command (AETC), enhances pilot training through a holistic approach aimed...

  • Performance Dietician

    4 weeks ago

    Goldsboro, United States LMR Technical Group Full time

    Job DescriptionJob DescriptionSalary: LMR Technical Group (LMR) is seeking a Performance Dietician to join our team.Location: Seymour Johnson AFB, NCBackground:The Comprehensive Readiness for Aircrew Flying Training (CRAFT) initiative, launched in 2020 by the Air Education and Training Command (AETC), enhances pilot training through a holistic approach aimed...

  • Cognitive Performance Specialist

    4 weeks ago

    Goldsboro, United States LMR Technical Group Full time

    Job DescriptionJob DescriptionSalary: LMR Technical Group (LMR) is seeking a Cognitive Performance Specialist to join our team.Location: Seymour Johnson AFB, NCBackground: The Comprehensive Readiness for Aircrew Flying Training (CRAFT) initiative, launched in 2020 by the Air Education and Training Command (AETC), enhances pilot training through a holistic...

  • Athletic Trainer

    4 days ago

    Goldsboro, United States LMR Technical Group Full time

    Job DescriptionJob DescriptionSalary: LMR Technical Group (LMR) is seeking an Athletic Trainer.Location: Seymour Johnson AFB, North Carolina Job Description:The Athletic Trainer (AT) provides performance enhancement, tailored strength and conditioning, preventive maintenance, and referrals to next level medical care if needed.  The AT will perform the...

  • Field Application Engineer

    3 months ago

    Goldsboro, United States Amphenol ICC Full time

    RESPONSIBILITIES : The Field Application Engineering Team interfaces with customers, internal product development, product marketing and sales teams to foster successful, ongoing business partnerships. These responsibilities include: Being the engineering resource on the sales team to lead technical aspects of the sales cycle Providing technical...

  • Field Application Engineer

    4 weeks ago

    Goldsboro, United States Amphenol ICC Full time

    RESPONSIBILITIES : The Field Application Engineering Team interfaces with customers, internal product development, product marketing and sales teams to foster successful, ongoing business partnerships. These responsibilities include: Being the engineering resource on the sales team to lead technical aspects of the sales cycle Providing technical...

  • Field Service Technician

    4 weeks ago

    Goldsboro, United States Optomi Professional Services Full time

    Optomi Professional Services is seeking a skilled Field Service Technician to deliver on-site support for our facilities. The role includes diagnosing, analyzing, and repairing issues, supporting installations, and providing technical guidance.Primary ResponsibilitiesProvide installation support, and product and system installation services in person or via...

  • Field Service Technician

    1 month ago

    Goldsboro, United States Optomi Professional Services Full time

    Optomi Professional Services is seeking a skilled Field Service Technician to deliver on-site support for our facilities. The role includes diagnosing, analyzing, and repairing issues, supporting installations, and providing technical guidance.Primary ResponsibilitiesProvide installation support, and product and system installation services in person or via...

  • Field Service Technician

    4 weeks ago

    Goldsboro, United States Optomi Professional Services Full time

    Optomi Professional Services is seeking a skilled Field Service Technician to deliver on-site support for our facilities. The role includes diagnosing, analyzing, and repairing issues, supporting installations, and providing technical guidance.Primary ResponsibilitiesProvide installation support, and product and system installation services in person or via...

  • Field Service Technician

    1 month ago

    Goldsboro, United States Optomi Professional Services Full time

    Optomi Professional Services is seeking a skilled Field Service Technician to deliver on-site support for our facilities. The role includes diagnosing, analyzing, and repairing issues, supporting installations, and providing technical guidance.Primary ResponsibilitiesProvide installation support, and product and system installation services in person or via...

  • Product Engineer

    3 weeks ago

    Goldsboro, United States Amphenol ICC Full time

    RESPONSIBILITIES : Maintain product quality and reliability to ensure mechanical integrity and perform failure analysis on defects from customer applications and certain manufacturing processes. Integrate new technologies, innovative manufacturing methods, and critical cost initiatives into aspects of process/product designs supporting new product...

  • Field Service Technician

    2 months ago

    Goldsboro, United States Optomi Full time

    Field Service Technician*Direct Hire*On-site: Goldsboro, NCOptomi, in partnership with a leading filtration solutions provider, is seeking an IT Professional to join their team for a full-time role! The Field Service Technician will provide expert, on-site service support for our facilities, including problem diagnosis, analysis, and repair services;...

  • Field Service Technician

    4 weeks ago

    Goldsboro, United States Optomi Full time

    Field Service Technician*Direct Hire*On-site: Goldsboro, NCOptomi, in partnership with a leading filtration solutions provider, is seeking an IT Professional to join their team for a full-time role! The Field Service Technician will provide expert, on-site service support for our facilities, including problem diagnosis, analysis, and repair services;...

  • Manager, Plant Engineering

    1 month ago

    Goldsboro, United States UNC Health Full time

    POSITION: Manager, Plant Engineering JOB DESCRIPTION: Manage and coordinate Facilities Engineering activities to minimize hospital disruptions; provide technical engineering expertise and oversee all building systems related to the efficient and effective operation and maintenance of Wayne UNC Health Care central energy plant, utility systems, Life Safety...

  • Manager, Plant Engineering

    4 weeks ago

    Goldsboro, United States UNC Health Full time

    POSITION: Manager, Plant Engineering JOB DESCRIPTION: Manage and coordinate Facilities Engineering activities to minimize hospital disruptions; provide technical engineering expertise and oversee all building systems related to the efficient and effective operation and maintenance of Wayne UNC Health Care central energy plant, utility systems, Life Safety...

  • Supply Chain Manager

    2 weeks ago

    Goldsboro, United States US Cargo Systems Full time

    This position has the responsibility and accountability for driving the high performance of the functional support areas of materials procurement, inventory management, warehousing, and inbound / outbound transportation to ensure the success of the whole plant in delivering outstanding, yet efficient and cost effective, service. The Supply Chain Manager will...

  • Supply Chain Manager

    1 week ago

    Goldsboro, United States US Cargo Systems Full time

    This position has the responsibility and accountability for driving the high performance of the functional support areas of materials procurement, inventory management, warehousing, and inbound / outbound transportation to ensure the success of the whole plant in delivering outstanding, yet efficient and cost effective, service. The Supply Chain Manager will...