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Bilingual Work At Home-Customer Service Representative-Healthcare

4 months ago

Texas City, United States Sagility LLC Full time

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Bilingual Work At Home-Customer Service Representative-Healthcare

Job Description:

Join Our Team and S.O.A.R

S-Spark Curiosity O- One Team, One Direction A- Action for Results R- Right by Right Purpose

We pride ourselves on shaping careers. We have immediate openings for a Customer Service Representative. Our customer service representatives are instrumental in the success of Sagility. Good customer service starts with a human touch, our representatives provide the touch and are the eyes and ears of our business.

Benefits of working with Sagility include:

  • $14.00/hr
  • $15.00/hr Bilingual
  • Performance incentives
  • Paid training within a state-of-art video training environment
  • A comprehensive health plan after 90 days of employment
  • Employee wellness and engagement programs
  • A Real opportunity to grow your career - 90% of our Leaders started their career as a Customer Service Representative
Responsibilities:
  • Answer all incoming calls promptly and manage them both effectively and efficiently
  • Conduct research to provide the most effective solution to resolve customer issues.
  • Document all calls
  • Communicate in a professional, empathetic, and diplomatic manner with good voice quality, diction, and articulation
  • Work to achieve daily team quality and customer satisfaction goals
What we are looking for:

The ideal Sagility candidate will possess the following characteristics:
  • Unwavering commitment to giving perfect effort
  • Punctual and dedicated
  • Thrives in a fast-paced environment
  • Comfortable navigating between various applications on a computer
  • Drive to exceed expectations
  • Build current skillset
  • Must have a positive attitude
  • Previous healthcare experience a plus
  • Previous experience in claims a plus
Requirements:
  • 18 years of age or older
  • High School Diploma or equivalent
  • 1 year in 1 Job, preferably in a customer service environment
  • Reliable Attendance-No Missed Time in First 90 days
  • Ability to type 25 wpm
  • Proven oral and written communication skills
  • Comfort with desktop computer system
  • Ability to work independently
  • Hardwired internet connection with speeds greater than 10MB upload and 25MB download for work at home (training)
  • Secure, private work area at home
  • Flexibility in schedule availability-Hours of Operation Monday-Friday


An Equal Opportunity Employer/Vet/Disability

Location:

Work@Home Texas (MST)United States of America