Current jobs related to Service Desk Operations Technician - Norfolk - Leidos
-
SMIT Service Desk SRM Technician
20 hours ago
Norfolk, United States Leidos Full timeDescription Job Description The SMIT Service Desk SRM Team has an opening for an experienced technician to work in our Norfolk, VA office. The Service Request Management teams receive a wide variety of requests from Contract Technical Representatives (CTR) including access to applications, software enhancements, computer upgrades and new mobile phones....
-
SMIT Service Desk SRM Technician
3 weeks ago
Norfolk, United States Leidos Full timeDescription Job DescriptionThe SMIT Service Desk SRM Team has an opening for an experienced technician to work in our Norfolk, VA office. The Service Request Management teams receive a wide variety of requests from Contract Technical Representatives (CTR) including access to applications, software enhancements, computer upgrades and new mobile phones. These...
-
SMIT Service Desk RDM Tier 2 Technician
2 weeks ago
Norfolk, United States Leidos Full timeDescription Pay: $26-$28/ hour. Offer is dependent on location.The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions...
-
SMIT Service Desk RDM Tier 2 Technician
3 months ago
Norfolk, United States Leidos Full timeDescription Leidos Managed Services Division has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and...
-
Help Desk Specialist
3 days ago
Norfolk, United States Apex Systems Full timeApex Systems is hiring for a Helpdesk opening in the Norfolk, VA area supporting one of our Government clients. If you are interested and meet the qualifications, please apply!Position Details: Role: Service Desk Technician Location: Norfolk Naval Station, VASchedule: Service Desk operates on a 24/7x365 environment. Contractors must be flexible to work any...
-
Front Desk Agent
1 month ago
Norfolk, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Candlewood Suites Norfolk Airport [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...
-
SMIT Service Desk SRM Technician
6 days ago
Norfolk, VA, United States Leidos Full timeDescription Job DescriptionThe SMIT Service Desk SRM Team has an opening for an experienced technician to work in our Norfolk, VA office. The Service Request Management teams receive a wide variety of requests from Contract Technical Representatives (CTR) including access to applications, software enhancements, computer upgrades and new mobile phones. These...
-
Desk Assistant
1 month ago
Norfolk, Virginia, United States Capstone on Campus Management LLC Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Desk Assistant to join our team at Capstone On-Campus Management LLC. The successful candidate will provide exceptional customer service, respond to resident inquiries, and perform various administrative tasks to ensure a smooth operation of our facilities.Key ResponsibilitiesProvide...
-
norfolk, United States Apex Systems Full timeApex Systems is hiring for a Helpdesk opening in the Norfolk, VA area supporting one of our Government clients. If you are interested and meet the qualifications, please apply!Position Details: Role: Service Desk Technician Location: Norfolk Naval Station, VASchedule: Service Desk operates on a 24/7x365 environment. Contractors must be flexible to work any...
-
Technician
1 week ago
Norfolk, United States Leidos Inc Full timeDescription Pay: $26-$28/ hour. Offer is dependent on location.The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions...
-
IT Service Desk Analyst
5 months ago
Norfolk, United States SAIC Full timeDescriptionSAIC is seeking a IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk, Virginia. This position is located in Norfolk, VA and is therefore open to candidates local to the area only. Program Information:SMIT will provide secure end-to-end information...
-
Front Desk Supervisor
2 weeks ago
Norfolk, United States Atrium Hospitality Full timeHotel: Norfolk Sheraton 777 Waterside Drive. Norfolk, VA 23510 Front Desk Supervisor. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Pay Rate:At Atrium Hospitality, we want our associates to have positiv Front Desk, Supervisor, Customer Service, Hotel, Associate
-
Front Desk Agent
2 weeks ago
Norfolk, United States MCR Hotels Full timeThe Front Desk Agent at the Courtyard by Marriott Norfolk is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue...
-
Service Desk Tier 1 Tech Lead
2 weeks ago
Norfolk, United States Leidos Full timeDescription Job Description Primary Responsibilities: As a Service Desk Tier 1 Technical Lead, you will: Provide agent mentoring, provide, and receive feedback on ticket creation, process adherence, documentation, and/or overall customer support Mentor T1 agents to understand required troubleshooting and process work instructions through use of the KM via...
-
Front Desk Representative
4 weeks ago
Norfolk, Virginia, United States BBL Hospitality Full timeFront Desk Agent Job DescriptionAt BBL Hospitality, we are seeking a highly skilled and courteous Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key Responsibilities:Register guests into the hotel in a prompt and...
-
Front Desk Associate
4 weeks ago
Norfolk, Virginia, United States Concord Hospitality Full timeFront Desk Clerk Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Front Desk Clerk. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:• Assist guests efficiently,...
-
Service Desk Tier 1 Tech Lead
1 week ago
Norfolk, United States Leidos Inc Full timeDescription Job DescriptionPrimary Responsibilities:As a Service Desk Tier 1 Technical Lead, you will:Provide agent mentoring, provide, and receive feedback on ticket creation, process adherence, documentation, and/or overall customer supportMentor T1 agents to understand required troubleshooting and process work instructions through use of the KM via...
-
Service Desk Tier 1 Tech Lead
3 weeks ago
Norfolk, United States Leidos Full timeDescription Job DescriptionPrimary Responsibilities:As a Service Desk Tier 1 Technical Lead, you will:Provide agent mentoring, provide, and receive feedback on ticket creation, process adherence, documentation, and/or overall customer supportMentor T1 agents to understand required troubleshooting and process work instructions through use of the KM via...
-
Help Desk Support Specialist
1 month ago
Norfolk, Virginia, United States Crescens Full timeJob Title: Help Desk Support SpecialistLocation: RemoteDuration: 9 Months contractInterviews: Initial web-based interviews conducted, with in-person interviews possible if deemed necessary by the manager. Please ensure your candidate is aware and agrees to being 100% on-site from Day One before submitting.Parking: Parking is not provided for contractors, and...
-
Norfolk, Virginia, United States Experis Full timeJob Title: L1 Support for Service Desk and HelpdeskOur client, a leading organization, is seeking a skilled User Trainer (On-Site) M365 User Operations to join their team in Norfolk, VA. This role will be responsible for providing first-level support for end-user devices and Microsoft 365 services.Key Responsibilities:Provide technical support for end-user...
Service Desk Operations Technician
2 months ago
Description
We are seeking a Service Desk Operations Technician to join our team in supporting the Navy's IT services program. As part of the team, you will provide technical support to resolve software, hardware, and network issues for clients. This role involves monitoring incoming customer contact, liaising with other departments to resolve service outages, and creating and maintaining detailed operational reporting.
Primary Responsibilities
- Monitor incoming Customer Contact traffic to ensure Service Desk Service Level Requirements (SLRs) are met
- Proactively monitor all agents in the Call Management System
- Liaise with other departments to assist in resolving outages or degradations in service
- Serve as the primary point of contact for Tier 1 and Tier 2 agents to report suspected network outages
- Create and maintain detailed operational reporting, deliverable on a scheduled and ad hoc basis
- Perform process analysis to identify dynamic solutions to operational challenges
Basic Qualifications
- US Citizen
- DoD Secret Clearance
- High School diploma and 4 years of experience, additional related education or certifications may be considered in lieu of experience
- Valid DoD 8570 IAT Level II: Security+ or higher Certification
- Experience with Microsoft Windows OS, version 10
- Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
Preferred Qualifications
- Familiarity with computer technology
- Knowledge of call routing and case management processes as well as case logging systems and obligation systems
- Knowledge of Knowledge Management Systems and appropriate documentation to the system
Pay Range: $57,200.00
Original Posting Date: 2024-09-30While subject to change based on business needs, we reasonably anticipate that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
