SMIT Service Desk SRM Technician
1 month ago
Description Job Description The SMIT Service Desk SRM Team has an opening for an experienced technician to work in our Norfolk, VA office. The Service Request Management teams receive a wide variety of requests from Contract Technical Representatives (CTR) including access to applications, software enhancements, computer upgrades and new mobile phones. These types of requests are categorized as a ‘request for service’ and the Service Request Management teams identifies the process to handle service requests as ‘request fulfillment’. Primary Responsibilities As a Service Desk SRM Technician, you will: Create and update computer objects in Microsoft Active Directory. Create and update functional accounts and mailboxes in Microsoft Active Directory. Support administration of network share folders through the addition and removal of share administrators. Reactivation/deactivation of user accounts including the transfer of user mailbox and data. Addition and removal of VIP and EVIP status including storage increase/decrease, mailbox transfers, and profile updates. Answer internal and external customer inquiries concerning submitted Service Requests via either by email or telephone. Schedule Field Service to perform a customer's requested move within a site. Take action on any customer issue and or coordinate the escalation of the issue to the applicable internal team for corrective action. Successfully resolve technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems. Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise). Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements. Basic Qualifications High school education or equivalent and 1-3 years general experience, or equivalent combination of experience and college level education Minimum of 6 months of tenure with the NMCI Service Desk Individuals on a Performance Improvement Plan or Attendance Warning will not be considered 8570 certification - CompTIA Security +CE Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role. Ability to attain Flank Speed Tier 1.5 qualification within 30 days. Superior skills in both written and verbal communication. Proficiency with Microsoft PowerShell Strong problem-solving skills. Advanced knowledge of computer and networking technology. Ability to effectively document issues, troubleshooting steps, and resolutions implemented. Understands NMCI internal structure, processes and tools. Proficient with HPSM ticketing and Knowledge Management System. Must be a US Citizen. Able to work assigned shifts as needed, including overnights and weekends. Must have an active Secret clearance. Preferred Qualifications Candidates Bachelor's degree in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service Desk Candidates with fewer than 4 attendance occurrences in a rolling 90-day period Candidates with strong metrics in PAR and AHT Proactive learner who takes ownership of their own growth and career development Pay Range: $26-$28/ hour. Offer rate will be dependent on location of the office. Original Posting Date: 2024-11-07 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range - The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. REQNUMBER: R-00147639 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
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SMIT Service Desk SRM Technician
2 months ago
Norfolk, United States Leidos Full timeDescription Job DescriptionThe SMIT Service Desk SRM Team has an opening for an experienced technician to work in our Norfolk, VA office. The Service Request Management teams receive a wide variety of requests from Contract Technical Representatives (CTR) including access to applications, software enhancements, computer upgrades and new mobile phones. These...
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SMIT Service Desk SRM Technician
1 month ago
Norfolk, VA, United States Leidos Full timeDescription Job DescriptionThe SMIT Service Desk SRM Team has an opening for an experienced technician to work in our Norfolk, VA office. The Service Request Management teams receive a wide variety of requests from Contract Technical Representatives (CTR) including access to applications, software enhancements, computer upgrades and new mobile phones. These...
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SMIT Service Desk RDM Tier 2 Technician
1 month ago
Norfolk, United States Leidos Full timeDescription Pay: $26-$28/ hour. Offer is dependent on location.The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions...
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SMIT Service Desk RDM Tier 2 Technician
4 days ago
Norfolk, United States Leidos Full timeDescription Pay: $26-$28/ hour. Offer is dependent on exact position hired against.The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through...
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IT Service Desk Analyst
7 months ago
Norfolk, United States SAIC Full timeDescriptionSAIC is seeking a IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk, Virginia. This position is located in Norfolk, VA and is therefore open to candidates local to the area only. Program Information:SMIT will provide secure end-to-end information...
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Network Services Operations Manager
3 weeks ago
Norfolk, Virginia, United States Leidos Full timeLeidos seeks an experienced Network Services Operations Manager to support its Service Management, Integration, and Transport (SMIT) program. The successful candidate will be part of a team delivering core IT services for the Navy.The role involves leading Windows Server OS management, including virtual infrastructure, and providing technical direction to...
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Network Infrastructure Specialist
3 weeks ago
Norfolk, Virginia, United States Leidos Full timeLeidos is seeking a skilled Network Infrastructure Specialist to support efforts for Service Management, Integration, and Transport (SMIT); Platform Services in Norfolk, VA.As the largest IT services program for the Navy, SMIT will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk,...
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Enterprise Network Specialist
1 day ago
Norfolk, Virginia, United States Leidos Full timeOverviewLeidos is seeking a highly skilled Enterprise Network Specialist to support the Service Management, Integration, and Transport (SMIT) program in Norfolk, VA. As a critical member of our team, you will play a key role in delivering the core backbone of the Navy-Marine Corps Intranet.
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Network Architect
4 days ago
Norfolk, United States Leidos Full timeDescription NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy...
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Help Desk Specialist
1 month ago
Norfolk, United States Apex Systems Full timeApex Systems is hiring for a Helpdesk opening in the Norfolk, VA area supporting one of our Government clients. If you are interested and meet the qualifications, please apply!Position Details: Role: Service Desk Technician Location: Norfolk Naval Station, VASchedule: Service Desk operates on a 24/7x365 environment. Contractors must be flexible to work any...
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Help Desk Specialist
3 weeks ago
Norfolk, United States Apex Systems Full timeApex Systems is hiring for a Helpdesk opening in the Norfolk, VA area supporting one of our Government clients. If you are interested and meet the qualifications, please apply!Position Details: Role: Service Desk Technician Location: Norfolk Naval Station, VASchedule: Service Desk operates on a 24/7x365 environment. Contractors must be flexible to work any...
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Front Desk Associate
2 weeks ago
Norfolk, United States Atrium Hospitality Full timeHotel: Norfolk Sheraton 777 Waterside Drive. Norfolk, VA 23510 Front Desk Associate. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experien Associate, Front Desk, Front Desk Associate, Customer Service, Hospitality, Hotel
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Front Desk Associate
2 weeks ago
Norfolk, United States Atrium Hospitality Full timeHotel: Norfolk Sheraton 777 Waterside Drive. Norfolk, VA 23510 Front Desk Associate. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experien Associate, Front Desk, Front Desk Associate, Customer Service, Hospitality, Hotel Learn More
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Service Desk Support Specialist
3 weeks ago
Norfolk, Virginia, United States Leidos Full timeWe are seeking a highly skilled Service Desk Support Specialist to join our team in Norfolk, VA. This role is an excellent opportunity for individuals who are passionate about providing exceptional customer service and technical support.Job OverviewThe Service Request Management team at Leidos is responsible for managing and resolving technical issues...
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Front Desk Agent
2 months ago
Norfolk, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Candlewood Suites Norfolk Airport [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...
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Front Desk Receptionist
3 weeks ago
Norfolk, Virginia, United States Aimbridge Hospitality Full timeKey Responsibilities:• Greet and welcome all guests approaching the Front Desk with a smile and a warm welcome.• Maintain proper operation of the telephone switchboard to ensure seamless communication.• Handle requests for information, mail and messages with a high level of discretion and professionalism.• Answer guest inquiries about hotel service...
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Service Desk Tier 1 Tech Lead
1 month ago
Norfolk, United States Leidos Full timeDescription Job Description Primary Responsibilities: As a Service Desk Tier 1 Technical Lead, you will: Provide agent mentoring, provide, and receive feedback on ticket creation, process adherence, documentation, and/or overall customer support Mentor T1 agents to understand required troubleshooting and process work instructions through use of the KM via...
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norfolk, United States Apex Systems Full timeApex Systems is hiring for a Helpdesk opening in the Norfolk, VA area supporting one of our Government clients. If you are interested and meet the qualifications, please apply!Position Details: Role: Service Desk Technician Location: Norfolk Naval Station, VASchedule: Service Desk operates on a 24/7x365 environment. Contractors must be flexible to work any...
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Service Desk Tier 1 Tech Lead
2 weeks ago
Norfolk, United States Leidos Inc Full timeDescription Job DescriptionPrimary Responsibilities:As a Service Desk Tier 1 Technical Lead, you will:Provide agent mentoring, provide, and receive feedback on ticket creation, process adherence, documentation, and/or overall customer supportMentor T1 agents to understand required troubleshooting and process work instructions through use of the KM via...
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Service Desk Tier 1 Tech Lead
2 months ago
Norfolk, United States Leidos Full timeDescription Job DescriptionPrimary Responsibilities:As a Service Desk Tier 1 Technical Lead, you will:Provide agent mentoring, provide, and receive feedback on ticket creation, process adherence, documentation, and/or overall customer supportMentor T1 agents to understand required troubleshooting and process work instructions through use of the KM via...
