Apex Systems | Help Desk Specialist | norfolk, va
1 month ago
Apex Systems is hiring for a Helpdesk opening in the Norfolk, VA area supporting one of our Government clients. If you are interested and meet the qualifications, please apply
Position Details:
Role: Service Desk Technician
Location: Norfolk Naval Station, VA
Schedule: Service Desk operates on a 24/7x365 environment. Contractors must be flexible to work any 8-hour shift within a 24-hour period (5 days out of the week) including off-shift, overnights, and weekends. Contractors will be assigned a specific schedule after training.
Contract Duration: 9 month contract-to-hire opportunity
Job Description:
- Taking tier 1 level calls in support of the network.
- Using ticketing systems to track issues.
- Resolving customer issues with great service and compassion for their problem.
- Acts as liaison for customers and maintains knowledge of company products and customer service processes.
- Technical backgrounds preferred.
Responsibilities:
- Provide professional solutions to end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
- Candidates need to have great customer service skills.
- Ideal candidate will be able to work in a call center environment, answering high volume phone calls.
- Candidates must be reliable, able to learn quickly, and show that they are dependable.
Requirements:
- Clearance Required: Candidates must be U.S. Citizens, and able to obtain and/or maintain a DoD-issued Secret.
- Clearance as a condition of employment.
- Certification: Active CompTIA
- Security+ CE version (Manager will sometimes allow flexibility to start without certification, as long as candidates can obtain within the first 60 days of employment.)
- General: Excellent customer service experience. Experience with Microsoft Windows OS, HP Service Manager, Remedy or other ticketing system. Experience with basic
- troubleshooting hardware/software.
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