Apex Systems | Help Desk Specialist | norfolk, va

1 month ago


norfolk, United States Apex Systems Full time

Apex Systems is hiring for a Helpdesk opening in the Norfolk, VA area supporting one of our Government clients. If you are interested and meet the qualifications, please apply


Position Details:

Role: Service Desk Technician

Location: Norfolk Naval Station, VA

Schedule: Service Desk operates on a 24/7x365 environment. Contractors must be flexible to work any 8-hour shift within a 24-hour period (5 days out of the week) including off-shift, overnights, and weekends. Contractors will be assigned a specific schedule after training.

Contract Duration: 9 month contract-to-hire opportunity


Job Description:

  • Taking tier 1 level calls in support of the network.
  • Using ticketing systems to track issues.
  • Resolving customer issues with great service and compassion for their problem.
  • Acts as liaison for customers and maintains knowledge of company products and customer service processes.
  • Technical backgrounds preferred.


Responsibilities:

  • Provide professional solutions to end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
  • Candidates need to have great customer service skills.
  • Ideal candidate will be able to work in a call center environment, answering high volume phone calls.
  • Candidates must be reliable, able to learn quickly, and show that they are dependable.


Requirements:

  • Clearance Required: Candidates must be U.S. Citizens, and able to obtain and/or maintain a DoD-issued Secret.
  • Clearance as a condition of employment.
  • Certification: Active CompTIA
  • Security+ CE version (Manager will sometimes allow flexibility to start without certification, as long as candidates can obtain within the first 60 days of employment.)
  • General: Excellent customer service experience. Experience with Microsoft Windows OS, HP Service Manager, Remedy or other ticketing system. Experience with basic
  • troubleshooting hardware/software.


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