Technical Support Associate II
1 week ago
JOB DESCRIPTION The Technical Support Associate II will develop a broad understanding of customer needs and provide reliable technical assistance to internal and external customers. You will drive timely identification, investigation, resolution, root cause analysis, and replication of technical issues. You will support the knowledge-sharing mindset, methodology, and tools. You will ensure proper documenting and recording of all activity and communication. Come be part of a team that solves complex technical problems for the customer You will build business acumen while learning to address customers' technical needs and applying the highest standards of customer support. JOB DUTIES: Facilitate issue identification and analysis through active listening and inquiry. Investigate and resolve technical issues related to Resideo-branded products. Track requests resolution. Build relationships with internal and external customers. Test Resideo-branded products & software. Develop and share knowledge within the team and with the customer base. YOU MUST HAVE: High School Diploma, or equivalent. Customer facing and/or call center experience Good interpersonal and verbal & written communication skills. WE VALUE: Experience in the security industry or electronics repair is preferred. Associate's degree in electronics or a related field. Having a strong continuous improvement mindset and ability to make a strong leadership impact. Experience with Salesforce or other CRM (customer relationship management) databases and/or Microsoft Office. Good administration skills, attention to detail, and time management. WHAT'S IN IT FOR YOU: The opportunity to be trained on, and support both internal and external Resideo customers on their technical product needs Medical, Dental, Vision, and 401k participation from Day 1 2 weeks accrued vacation time in years 1 and 2, and 3 weeks starting in year 3 12 paid holidays each year Four weeks of parental leave without using vacation time Employee discounts on company products and other retail/service providers #LI-TD1 #LI-HYBRID ABOUT US Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com. At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.The Technical Support Associate II will develop a broad understanding of customer needs and provide reliable technical assistance to internal and external customers. You will drive timely identification, investigation, resolution, root cause analysis, and replication of technical issues. You will support the knowledge-sharing mindset, methodology, and tools. You will ensure proper documenting and recording of all activity and communication. Come be part of a team that solves complex technical problems for the customer You will build business acumen while learning to address customers' technical needs and applying the highest standards of customer support. Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
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Technical Support Associate II
1 week ago
Louisville, United States Resideo Technologies, Inc. Full timeThe Technical Support Associate II will develop a broad understanding of customer needs and provide reliable technical assistance to internal and external customers. You will drive timely identification, investigation, resolution, root cause analysis, and replication of technical issues. You will support the knowledge-sharing mindset, methodology, and tools....
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Technical Support Associate II
7 days ago
Louisville, United States Resideo Full timeJob DescriptionThe Technical Support Associate II will develop a broad understanding of customer needs and provide reliable technical assistance to internal and external customers. You will drive timely identification, investigation, resolution, root cause analysis, and replication of technical issues. You will support the knowledge-sharing mindset,...
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Technical Support Specialist
6 days ago
Louisville, Kentucky, United States Resideo Full timeAbout the RoleWe are seeking a highly skilled Technical Support Associate II to join our team. As a key member of our technical support team, you will play a critical role in delivering exceptional customer service and resolving technical issues related to Resideo-branded products.Your primary responsibilities will include facilitating issue identification...
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Technical Support Engineer
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Technical Support Engineer
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Technical Support Engineer
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Technical Support Engineer
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louisville, United States Packsize Full timeTechnical Support EngineerAbout PacksizePacksize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers,...
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Technical Support Specialist
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Helpdesk/Deskside Support Specialist II
1 week ago
Louisville, Kentucky, United States Proven Full timeAbout the RoleProven is seeking a skilled Helpdesk/Deskside Support Specialist II to join our team. In this role, you will be responsible for providing responsive and high-quality technical support to our clients.Job DescriptionThis full-time, 1099 contract staff augmentation position involves working with a company that is a leader in reducing electronic...
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Helpdesk/Deskside Support Technician II
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Louisville, United States PROVEN Full timePRI Talent is hiring a Helpdesk/Desk-side Support Technician II on behalf of our client. This role is a full-time, 1099 contract staff augmentation position working with a company that is a leader in reducing electronic waste and finding value in gently used electronics. Our client has seen staggering growth and extraordinary impact on protecting the planet...
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Helpdesk/Deskside Support Technician II
2 weeks ago
Louisville, United States PROVEN Full timePRI Talent is hiring a Helpdesk/Desk-side Support Technician II on behalf of our client. This role is a full-time, 1099 contract staff augmentation position working with a company that is a leader in reducing electronic waste and finding value in gently used electronics. Our client has seen staggering growth and extraordinary impact on protecting the planet...
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Helpdesk/Deskside Support Technician II
1 month ago
louisville, United States Proven Full timePRI Talent is hiring a Helpdesk/Desk-side Support Technician II on behalf of our client. This role is a full-time, 1099 contract staff augmentation position working with a company that is a leader in reducing electronic waste and finding value in gently used electronics. Our client has seen staggering growth and extraordinary impact on protecting the planet...
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Helpdesk/Deskside Support Technician II
2 months ago
Louisville, United States Proven Full timePRI Talent is hiring a Helpdesk/Desk-side Support Technician II on behalf of our client. This role is a full-time, 1099 contract staff augmentation position working with a company that is a leader in reducing electronic waste and finding value in gently used electronics. Our client has seen staggering growth and extraordinary impact on protecting the...
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Helpdesk/Deskside Support Technician II
1 month ago
Louisville, United States Proven Full timePRI Talent is hiring a Helpdesk/Desk-side Support Technician II on behalf of our client. This role is a full-time, 1099 contract staff augmentation position working with a company that is a leader in reducing electronic waste and finding value in gently used electronics. Our client has seen staggering growth and extraordinary impact on protecting the planet...
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Louisville, United States Baptist Healthcare System, Inc. Full timeJob Description: Baptist Health Medical Group is looking for a Practice Manager II for their Urgent Care clinic in Louisville, KY (Hikes Point Area). Principal Duties & Responsibilities: * Responsible for the daily operations and supervision of the practice, including objective measures in a "balanced scorecard" approach. * Schedules physician and staff...
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Louisville, United States Kentucky Community and Technical Colleges Full timeTitle: Student Support Specialist III Full-time Temporary Salary Range: $19.46 hourly (hours vary up to 37.5 hours weekly) Contract Term Length: Not Applicable Standard Hours: to be determined Work Location: Hybrid FLSA Status: Non-Exempt College: Jefferson Community & Technical College Campus Location: Jefferson Southwest C.C. Department: Academic...
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Technical Support Specialist
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Louisville, Kentucky, United States H&R Block Full timeAbout the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Field Systems Specialist, you will be responsible for providing technical support for PC, peripheral, network, and software break-fix issues in retail tax offices worldwide.ResponsibilitiesResolve technical issues through phone, chat, and on-site...
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Louisville, United States Kentucky Community and Technical College System Full timeStudent Support Specialist III Full-time Temporary Job no: 494967 Work type: Full-time, Temporary Location: Louisville, KY Categories: Staff, Temporary Title: Student Support Specialist III Full-time Temporary Salary Range: $19.46 hourly (hours vary up to 37.5 hours weekly) Contract Term Length: Not Applicable Standard Hours: to be determined Work...
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Technical Support Engineer
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Louisville, KY, United States Packsize Full timeTechnical Support EngineerAbout PacksizePacksize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers,...
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Technical Support Specialist
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Louisville, Kentucky, United States A3 Staffing Solutions Full timeJob DescriptionAt A3 Staffing Solutions, we are seeking a skilled Desktop Support Technician to join our team.This is a 2-month assignment in Louisville, KY, where you will provide onsite support for our clients.As a Desktop Support Technician, you will be responsible for:Supporting Windows OS and Microsoft Office Suite in an enterprise environment with...
