Helpdesk/Deskside Support Specialist II

7 days ago


Louisville, Kentucky, United States Proven Full time
About the Role

Proven is seeking a skilled Helpdesk/Deskside Support Specialist II to join our team. In this role, you will be responsible for providing responsive and high-quality technical support to our clients.

Job Description

This full-time, 1099 contract staff augmentation position involves working with a company that is a leader in reducing electronic waste and finding value in gently used electronics. The ideal candidate will have a strong background in IT, excellent problem-solving skills, and the ability to build and maintain positive user relationships.

  • Main Responsibilities:
  • Provide exceptional service to personal computer users
  • Install and configure PC hardware and software
  • Complete PC hardware maintenance and basic repairs
  • Assist with documenting processes and procedures
  • Accurately track hardware issued out to end users
  • Escalate incidents to the next level of support when necessary
  • Thoroughly document completed work using a ticketing system
  • Assist with special projects
Key Requirements
  • Tech Skills:
  • Excellent problem-solving skills to identify, clarify, prioritize, and resolve IT issues
  • Knowledge of networking concepts
  • Knowledge of Microsoft Windows desktop OS and Microsoft Office products
  • Knowledge of Apple OS
  • Excellent written and oral communications skills
  • Self-directed, able to work with minimal supervision
  • Ability to effectively interact and maintain professionalism with others
Preferred Qualifications
  • Education and Experience:
  • High School Diploma or GED required; AA/AS/BA/BS degree in computer or software technologies preferred
  • 4+ years of experience identifying and resolving PC-related problems required
  • 2+ years of experience with networked PC setup and installation required

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience.



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