Helpdesk/Deskside Support Specialist II
7 days ago
Proven is seeking a skilled Helpdesk/Deskside Support Specialist II to join our team. In this role, you will be responsible for providing responsive and high-quality technical support to our clients.
Job DescriptionThis full-time, 1099 contract staff augmentation position involves working with a company that is a leader in reducing electronic waste and finding value in gently used electronics. The ideal candidate will have a strong background in IT, excellent problem-solving skills, and the ability to build and maintain positive user relationships.
- Main Responsibilities:
- Provide exceptional service to personal computer users
- Install and configure PC hardware and software
- Complete PC hardware maintenance and basic repairs
- Assist with documenting processes and procedures
- Accurately track hardware issued out to end users
- Escalate incidents to the next level of support when necessary
- Thoroughly document completed work using a ticketing system
- Assist with special projects
- Tech Skills:
- Excellent problem-solving skills to identify, clarify, prioritize, and resolve IT issues
- Knowledge of networking concepts
- Knowledge of Microsoft Windows desktop OS and Microsoft Office products
- Knowledge of Apple OS
- Excellent written and oral communications skills
- Self-directed, able to work with minimal supervision
- Ability to effectively interact and maintain professionalism with others
- Education and Experience:
- High School Diploma or GED required; AA/AS/BA/BS degree in computer or software technologies preferred
- 4+ years of experience identifying and resolving PC-related problems required
- 2+ years of experience with networked PC setup and installation required
We offer a competitive salary of $60,000 - $80,000 per year, depending on experience.
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