Technical Support Specialist

5 days ago


Louisville, Kentucky, United States Resideo Full time
About the Role

We are seeking a highly skilled Technical Support Associate II to join our team. As a key member of our technical support team, you will play a critical role in delivering exceptional customer service and resolving technical issues related to Resideo-branded products.

Your primary responsibilities will include facilitating issue identification and analysis through active listening and inquiry, investigating and resolving technical issues, tracking request resolution, building relationships with internal and external customers, testing Resideo-branded products & software, and developing and sharing knowledge within the team and with the customer base.

To be successful in this role, you must have customer-facing and/or call center experience, proven interpersonal (verbal & written) communication skills in a professional setting, and a strong continuous improvement mindset. Experience in the security industry or electronics repair is preferred, as well as experience with Salesforce or other CRM (customer relationship management) databases and/or Microsoft Office.



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