Technical Support Associate II

1 week ago

Louisville, United States Resideo Full time
Job Description

The Technical Support Associate II will develop a broad understanding of customer needs and provide reliable technical assistance to internal and external customers. You will drive timely identification, investigation, resolution, root cause analysis, and replication of technical issues. You will support the knowledge-sharing mindset, methodology, and tools. You will ensure proper documenting and recording of all activity and communication. Come be part of a team that solves complex technical problems for the customer You will build business acumen while learning to address customers' technical needs and applying the highest standards of customer support.

JOB DUTIES:
  • Facilitate issue identification and analysis through active listening and inquiry
  • Investigate and resolve technical issues related to Resideo-branded products
  • Track requests resolution
  • Build relationships with internal and external customers
  • Test Resideo-branded products & software
  • Develop and share knowledge within the team and with the customer base

YOU MUST HAVE:
  • Customer facing and/or call center experience
  • Proven interpersonal (verbal & written) communication skills in a professional setting

WE VALUE:
  • Experience in the security industry or electronics repair is preferred
  • Having a strong continuous improvement mindset and ability to make a strong leadership impact
  • Experience with Salesforce or other CRM (customer relationship management) databases and/or Microsoft Office
  • Good administration skills, attention to detail, and time management

WHAT'S IN IT FOR YOU:
  • The opportunity to be trained on, and support both internal and external Resideo customers on their technical product needs
  • Medical, Dental, Vision, and 401k participation from Day 1
  • 2 weeks accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
  • 12 paid holidays each year
  • Four weeks of parental leave without using vacation time
  • Employee discounts on company products and other retail/service providers

This position is not eligible for US visa sponsorship.

#LI-TD1

#LI-Hybrid

About Us

Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

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