IT Support Administrator I

3 days ago


Houston, United States IT Avalon Full time

Job Description:
The Configuration Technician is responsible for the configuration of all devices placed at Stewart Title Offices. These responsibilities include imaging of laptops and desktops, configuring VoIP phones, hardware testing/troubleshooting/warranty repair. Testing new images/troubleshooting and reporting feedback to Tools Team for resolution. Data backup, third party software installation. Asset inventory/tracking as well as shipping & receiving. The Technician will be working in active directory and must know basic LAN network connectivity. Additional duties include creating procedures/documentation, updating, and closing tickets, as well as involvement in projects.
Job Duties:
Image laptops and desktops
Configure computers and install third party software.
Configure VoIP phones.
Troubleshoot software/hardware.
Warranty repairs and ability to repair hardware.
Troubleshoot network/LAN issues.
Light AD Tasks
Data backup
Skills/Experience:

  1. Imaging Computers in corporate environment
  2. Computer configuration & software installation/configure
  3. Configuring VoIP phones
  4. Active Directory experience
  5. Hardware troubleshooting
Required Skills:
  1. PC imaging
  2. Hardware/Software troubleshooting
  3. Customer Service Skills
Desired Skills:
  1. Active Directory
  2. VoIP
Degree Requirements:
Associates Degree and/or certification and 2 or more years of related experience in a IT support environment. Must have minimum of 2 years of related experience in corporate computer environment.
Certification Requirements:

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