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Applications Engineer

1 month ago

Columbia, United States Havtech Full time
Job Description: Applications Engineer – Post-Sales

SUMMARY

As a Post-Sales Applications Engineer with Havtech you will provide technical support for our sales team and clients in both the acquisition and fulfillment stages of commercial HVAC equipment projects. The majority of this support will be the post-sales side of projects. This position provides specialized support to 1-2 Sales Engineers and their developing and secured jobs/projects. This requires a unique combination of customer service skills to influence the design and purchase of commercial HVAC systems, problem solving skills to ensure accurate equipment delivery and drive to accomplish other specific objectives in a given time frame with limited resources.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other functions may be assigned.

  • Provides support to assigned Sales Engineer(s), and associated consulting engineers, contractors or technical buyers for system and product information, design and pricing during the design and fulfillment stages.
  • Responsible for timely completion of projects and maintaining owner, engineer and contractor satisfaction.
  • Stays current with material costs in order to address escalation during budgeting of long term projects.
  • Develops preliminary and/or final submittals as required for timely production release and delivery of equipment.
  • Develops relationships with represented manufacturers, maintains competitive advantage and stays abreast of industry trends.
  • Communicates with subcontractors and suppliers by obtaining/negotiating prices with vendors for materials and evaluates vendor submittals.
  • Documents work by maintaining files for each job including, but not limited to, internal and external correspondence to mitigate project risk.
  • Responsible for holding job meetings such as; cost reviews and submittal pre-release meetings.
  • Coordinates service and technical support during start-up and throughout the warranty period.
  • Successfully handles a large and diverse number of projects and issues with tact, cooperation and persistence. Meets deadlines effectively for assigned tasks.
  • Coordinates and communicates successfully in small team environment of 2-4.
  • Flexibility to work outside normal work hours, as required.
SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS include the following:
  • Bachelor’s degree in Electrical/Mechanical Engineering, Construction, or other related areas.
  • Two (2) to three (3) years of experience in the HVAC industry performing project management or estimating roles preferred.
  • An equivalent combination of education and work experience.
  • Familiarity with commercial HVAC systems and/or plan/specification documents preferred.
  • Must have basic PC experience in Windows environment, working knowledge of Microsoft Office (Word, Excel, and Outlook), Web-enabled applications and intermediate level experience with Excel.
  • Must possess excellent math aptitude, superior follow-up skills and ability to work under pressure.
  • Professional and collaborative attitude, readily volunteers to assist and coordinate with team members and other departments.
  • Excellent communication, collaboration, and time management skills are required.


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

DECLARATION

Human Resources retains the sole right and discretion to make changes to this job description. Any employee making changes unauthorized by the Vice President or Human Resources will be subject to disciplinary action up to and including termination.