Hybrid Customer Care Representative

4 weeks ago

Solon, United States Staffing Solutions Enterprises Full time
Hybrid Customer Care Representative
Location: Solon, OH (2 days in office, 3 days at home)
Hours: M-F, 8-5
Pay: $21+/hourly (pay is flexible)
Length: 4 months with the possibility of extension

We are excited to partner with our global client in staffing a customer care representative in Solon, OH In this role, you will provide quality customer service for both commercial and residential customers, build relationships, and work with a great team

Why work here?
  • Hybrid work schedule
  • Awesome team
  • Ability to interact with major clients
  • Possibility of extension

Responsibilities:
  • Resolve customer inquiries, including but not limited to; order status, product information, order processing, account status, sales programs, as well as product line knowledge
  • Process all customer orders received by EDI, telephone, fax, email and mail
  • Review delivery due list for all customer orders to align with delivery requests
  • Answer customer inquiries via fax, phone, email and mail
  • Check stock and provide availability dates to customers
  • Provide freight quotes once processed through the Logistics Department
  • Ship samples as required by customers for product specials
  • Collaborate with other departments such as billing, credit, freight and transportation to solve customer inquiries
  • Locate out-of-stock material for customers, when required, from other distributors
  • Other duties as assigned
Desired Skills and Experience
  • High school diploma or general education degree (GED); AA or BA degree
  • Minimum of three years of customer contact experience
  • Exposure to SAP, or other CRM is preferred

We look forward to your application

#ZR

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