Claims Specialist

3 weeks ago

Solon, United States Staffing Solutions Enterprises Full time
Job DescriptionJob DescriptionClaims Coordinator (Hybrid)
Pay: $21/hourly
Location: Solon, OH
Schedule: M-F, 8-5 (3 days remote, 2 days in office)
Length: 5+ months with the possibility of extension
Extra: Manufacturing experience required

We are excited to partner with our global client, a leader in their industry to identify a commercial claims coordinator In this role, you will engage in customer service with major clients, assist the department in filing claims, and will have the opportunity to work with a great team

Why you’ll love it here:
  • Hybrid work schedule
  • Working with a collaborative team
  • Building client relationships
  • Opportunity for advancement based on performance

Job Responsibilities:
  • Serves as the primary contact for all commercial claims issues.
  • Analyze claims submitted by customers to determine if credit should be issued based upon nature of complaint, warranty, reports, field inspection results, and input from other partners in the organization.
  • Process all necessary paperwork and system transactions associated with the claims process.
  • Partner with Sales to settle replacement claims, allowances, and returns.
  • Interact with both internal and external customers to investigate, gather and assemble the necessary information to present the claim for timely response and disposition.
  • Monitor and communicate complaint trends to management in a matrix driven environment as required.
  • Identify any improvement opportunities to reduce claim liability while increasing the customer’s overall experience.
  • Enter complaints into CRM system to track documentation and communication claim information.
  • Ensure credits are processed to close claims out working with Accounts Payable as required.

Job Requirements:
  • Working knowledge of computers and SAP system as well as CRM, Word, Excel, and PowerPoint.
  • Accurate data entry skills.
  • Ability to work within a fast pace and sometimes stressful environment.

We look forward to your application

#ZR #SSEIND

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