Hybrid Customer Care Representative
3 weeks ago
Location: Solon, OH (2 days in office, 3 days at home)
Hours: M-F, 8-5
Pay: $21+/hourly (pay is flexible)
Length: 4 months with the possibility of extension
We are excited to partner with our global client in staffing a customer care representative in Solon, OH In this role, you will provide quality customer service for both commercial and residential customers, build relationships, and work with a great team
Why work here?
- Hybrid work schedule
- Awesome team
- Ability to interact with major clients
- Possibility of extension
Responsibilities:
- Resolve customer inquiries, including but not limited to; order status, product information, order processing, account status, sales programs, as well as product line knowledge
- Process all customer orders received by EDI, telephone, fax, email and mail
- Review delivery due list for all customer orders to align with delivery requests
- Answer customer inquiries via fax, phone, email and mail
- Check stock and provide availability dates to customers
- Provide freight quotes once processed through the Logistics Department
- Ship samples as required by customers for product specials
- Collaborate with other departments such as billing, credit, freight and transportation to solve customer inquiries
- Locate out-of-stock material for customers, when required, from other distributors
- Other duties as assigned
- High school diploma or general education degree (GED); AA or BA degree
- Minimum of three years of customer contact experience
- Exposure to SAP, or other CRM is preferred
We look forward to your application
#ZR
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