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Sales Manager

4 months ago

Miami, United States Now Hiring You, LLC Full time
Responsibilities

1. Supervision of Front Desk
• Oversee opening and closing protocols
• Check sales cash daily
• Oversee cleanliness and order of the studio as it pertains to keeping a premium facility.
• Ensure quality of sign up process is at a high standard to include studio tour and full explanation of services
• Enforce company policies and procedures
• Keep A frames updated
• Oversee that the team goes to every classroom bi weekly when we have a new event

2. Staffing
• Supervise and manage the front desk sales team
• Manage timekeeping, including clock-ins and clock-outs
• Issue staff write-ups when necessary
• Ensure timely responses to clients within 24 hours via email and Vonage
• Remind the team to add new clients to the members' group on the first Monday of every month
• Monitor and ensure daily social media posts, targeting specific events
• Implement strategies to enhance client communication and satisfaction
• Conduct regular performance reviews and provide constructive feedback to the front desk sales team
• Collaborate with marketing to align social media efforts with promotional events

3. Registrations
• Manage and oversee new dancer registrations.
• Develop and maintain an up-to-date class schedule.
• Oversee registrations for special events.
• Supervise and streamline member registration processes.
• Implement and update registration systems for efficiency and accuracy.
• Collaborate with marketing to promote registration for new classes and events.

4. Sales
• Generate and send the Bonus Summary for all staff to Mady
• Supply weekly sales quotas to the Reception team
• Ensure the front desk meets daily sales quotas
• Track and provide weekly updates on sales quotas to upper management
• Manage and monitor sales calls, ensuring effective communication and follow-ups
• Monitor that the front desk achieves the necessary sales for events
• Analyze sales data to identify trends and areas for improvement
• Collaborate with the marketing team to align sales strategies with promotional efforts
• Conduct regular training sessions to enhance the sales skills of the front desk team