Current jobs related to Global Service Desk Associate - Redwood City - TalentBurst

  • Global Service Desk Associate

    1 month ago

    Redwood City, United States ICONMA Full time

    Global Service Desk Associate Location: Redwood City (onsite) Duration: 4-5 Months Description: Global Service Desk Associate is responsible for providing level 2 support by responding to, evaluating, and prioritizing incoming IT support requests entered the IT service desk by internal end-users in a flexible, fast-paced, and growing, but very...

  • Front Desk Coordinator

    4 weeks ago

    Redwood City, California, United States CapLeo Global Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at CapLeo Global. The successful candidate will be responsible for providing exceptional administrative support and facilities management services to our organization.Key ResponsibilitiesAdministrative Support:Manage primary receptionist responsibilities,...

  • Front Desk Coordinator

    3 weeks ago

    Redwood City, California, United States CapLeo Global Full time

    Job SummaryWe are seeking a highly skilled and organized Front Desk Coordinator to join our team at CapLeo Global. The successful candidate will be responsible for providing exceptional administrative support and facilities management services to our organization.Key ResponsibilitiesAdministrative Support:Manage primary receptionist responsibilities,...

  • Front Desk Coordinator

    4 months ago

    Redwood City, United States CapLeo Global Full time

    Work schedule: 8:00 am - 5:00 pm daily. Flexible as business mandates. Need someone with - Office Administration and Operations- 50% Manage primary receptionist responsibilities: answering phones, voicemails, greeting visitors and customers. Expenses control: Process invoices and track expenses. Prepare and maintain files, reports, records, and detailed...

  • Global Help Desk Technician

    3 months ago

    Salt Lake City, United States USANA Health Sciences Full time

    Description About USANA Since 1992, USANA has provided the world with the highest-quality products focused on nutritional supplements, skincare, and a healthy lifestyle. But our commitment to excellence goes far beyond our products. USANA is dedicated to share our vision of health by empowering a global family of incredible employees based in more than 20...

  • Service Desk Analyst

    1 month ago

    Redwood City, United States TEKsystems Full time

    Description: The University IT Service Desk, Client Experience and Solutions (CXS), is seeking a Service Desk Analyst to join our team. We pride ourselves on providing excellent customer service to all of our clients. If you are experienced in customer service, can stay calm under pressure, and are a phenomenal teammate, this may be the role for...

  • Reception and Administrative Services Specialist

    4 weeks ago

    Redwood City, California, United States CapLeo Global Full time

    Job Title: Reception and Administrative Services SpecialistWork Schedule:8:00 am – 5:00 pm daily. Flexibility based on business needs.Key Responsibilities:Oversee front desk operations, including managing phone calls, voicemails, and welcoming guests.Handle invoice processing and monitor departmental expenditures.Organize and maintain documentation,...

  • Front Desk Coordinator

    3 weeks ago

    Redwood City, United States Capleo Global Solutions Pvt Ltd Full time

    Work Schedule 8:00 am – 5:00 pm daily. Flexible as business mandates. Responsibilities: Office Administration and Operations – 50% Manage primary receptionist responsibilities: answering phones, voicemails, greeting visitors and customers. Expenses control: Process invoices and track expenses. Prepare and maintain files, reports, records, and detailed...

  • Front Desk Associate

    4 months ago

    Redwood City, United States NCFIT Collective Full time

    **NCFIT Front Desk Associate** **NCFIT Bay Area Locations** NCFIT is a fitness technology company with over a decade of experience owning and operating brick and mortar boutique fitness locations, managing corporate fitness programs worldwide, and delivering world class in-gym and at-home programming through the NCFIT App. ** About the position** * Uphold...

  • Service Desk Associate

    2 days ago

    Maryland City, Maryland, United States Planet Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.Key ResponsibilitiesProvide excellent...

  • Front Desk Associate

    2 weeks ago

    Redwood City, California, United States NCFIT Collective Full time

    About NCFIT CollectiveNCFIT Collective is a fitness technology company with a decade of experience in boutique fitness locations, corporate fitness programs, and delivering world-class programming through the NCFIT App.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate. As a key member of...

  • Service Desk Associate

    2 weeks ago

    Maryland City, Maryland, United States Planet Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.Key ResponsibilitiesProvide excellent...

  • Global Help Desk Lead

    2 days ago

    Salt Lake City, United States Traeger Wood Pellet Grills Full time

    Welcome To The Traegerhood: Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we've been revolutionizing outdoor cooking ever since. We're a team of disruptors, innovators, problem solvers, and food fanatics who are dedicated to bringing people together to create a more flavorful world. From our...

  • IT Service Desk Technician

    2 weeks ago

    Redwood City, United States Celito Tech, Inc. Full time

    The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical & Quality management all the way to widespread and profitable commercialization.Job OverviewIn this customer-facing...

  • IT Service Desk Technician

    2 weeks ago

    Redwood City, United States Celito Tech, Inc. Full time

    The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical & Quality management all the way to widespread and profitable commercialization.Job OverviewIn this customer-facing...

  • IT Service Desk Professional

    4 weeks ago

    Redwood City, California, United States Insight Global Full time

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to provide top-notch technical assistance to our end-users. As a key member of our IT department, you will be responsible for resolving technical issues and ensuring our users have the resources they need to succeed.Key Responsibilities:Provide technical support to...

  • Help Desk Specialist

    3 weeks ago

    Foster City, California, United States Insight Global Full time

    Job Summary:We are seeking a highly skilled and experienced Help Desk Technician to join our Client Services team at Insight Global. As a Help Desk Technician, you will be responsible for providing top-notch technical support to our clients, ensuring their employee-facing technical services are running smoothly.Key Responsibilities:Provide Tier 1/2 support...

  • Front Desk Representative

    2 weeks ago

    Texas City, Texas, United States Pyramid Global Hospitality Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Pyramid Global Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience from check-in to check-out.Key Responsibilities• Greet and register guests in a...

  • Senior System Engineer

    3 weeks ago

    Redwood City, United States Insight Global Full time

    One of our top global medical device clients is seeking a Senior Systems Engineer to join their headquarters in Redwood City, California. We are focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. The company started with a simple mission to help more patients...

  • Senior System Engineer

    1 week ago

    redwood city, United States Insight Global Full time

    One of our top global medical device clients is seeking a Senior Systems Engineer to join their headquarters in Redwood City, California. We are focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. The company started with a simple mission to help more patients...

Global Service Desk Associate

3 months ago

Redwood City, United States TalentBurst Full time
Position: Global Service Desk Associate
Location: Redwood City, CA
Duration: 6 Months to begin with

Job Summary:
  • Global Service Desk Associate is responsible for providing level 2 support by responding to, evaluating, and prioritizing incoming IT support requests entered the IT service desk by internal end-users in a flexible, fast-paced, and growing, but very customer-focused environment.
  • These requests are based on all metros where client has internal employees and on hardware and/or software issues affecting end-user technology devices including desktops/laptops running Windows 11, Apple MacBooks, iPhones, Android phones, Zoom-Enabled Rooms/Workspace, and Zoom phones. Follows-up on any open incidents, escalates to Sr. IT team members (when appropriate), to ensure all SLAs are met and incidents are resolved in a short time frame.
  • Ability to be dynamic and reactive as well as create and drive processes to increase IT efficiency, drive proactiveness, and educate end-users on how best to utilize the technology provided.

Responsibilities:
  • Troubleshoot to resolution Windows 11, macOS, Microsoft 365, and other internal application software issues as assigned.
  • Image, configure, upgrade, and repair desktops and laptops from leading vendors such as Lenovo, Dell and Microsoft.
  • Perform daily walkthrough and issue resolution with Zoom-Enabled Rooms.
  • Host or moderate Zoom virtual meetings and Webinars.
  • Remote user support with focus on North American locations (Seattle, Silicon Valley, LA, Denver, Dallas, Miami, Atlanta, Chicago, New York, Boston, Tampa, Toronto Metro, Calgary, Winnipeg, Saint-Laurent, Gatineau, etc.)
  • Complete desktop and telecom-related projects as assigned (e.g., software or hardware deployments, office moves, IT license audits, etc.).
  • Help troubleshoot and work with telecom engineers to resolve end-user telecom issues.
  • Provide outstanding customer service.
  • Build and maintain IT knowledge base by creating knowledge management articles.
  • Ability to lift 50 lbs.

Qualifications:
  • Extensive knowledge of Windows 11, macOS, and Microsoft 365.
  • Support knowledge and experience with hardware from Lenovo, Dell, Microsoft, and Apple
  • Administration experience with Zoom Admin portal
  • Host and moderator experience with Zoom virtual meeting
  • Understanding of system administration, basic networking, and VoIP concepts
  • 4 - 6 years' experience working in a fast-paced and dynamic but VERY customer-focused IT Helpdesk environment
  • Bachelor's degree in computer science or MIS or equivalent work experience

Desired technical experience and knowledge:
  • Microsoft Intune or SCCM
  • JAMF MDM
  • Active Directory administration
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Detail-oriented, deadline, and results-driven
  • Excellent written and verbal communication skills
  • Strong customer

#TB_EN