Service Desk Associate

1 week ago


Maryland City, Maryland, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.

Key Responsibilities
  • Provide excellent customer service to members and guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Monitor club access and ensure that members and guests are aware of our policies and procedures.
  • Answer phone calls and respond to emails in a prompt and courteous manner.
  • Sell memberships and process new member sign-ups, ensuring that all necessary paperwork is completed accurately and efficiently.
  • Operate the Point-of-Sale system and collect balances on past due accounts.
  • Organize and maintain the customer service front desk, ensuring that all necessary supplies and materials are available.
  • Schedule appointments for fitness training sessions and complete the Club Walk-Around every 20 minutes.
  • Perform beginning of shift and end of shift procedures, including cleaning and sanitizing equipment and facilities.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service and sales experience preferred.
  • Basic computer literacy and ability to learn new software and systems.
  • Ability to work well independently and as part of a team.
  • Positive attitude and willingness to help others.
What We Offer
  • A positive and professional work environment.
  • Competitive pay and benefits package.
  • Opportunities for growth and advancement within the company.
  • A fun and dynamic work environment with a team-oriented culture.


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