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Case Manager, Illinois Welcoming Center

2 months ago

Chicago, United States Chinese American Service League Full time
Join CASL as a Case Manager, Illinois Welcoming Center and Make a Difference

Are you passionate about helping immigrants and refugees navigate their new lives in the United States? Do you have a knack for providing culturally sensitive and linguistically appropriate support? If so, we invite you to join our team as a Case Manager at the Illinois Welcoming Center (IWC) within the Chinese American Service League (CASL).

Your Mission:

As a Case Manager for the Illinois Welcoming Center, you will play a crucial role in assisting clients assigned by the Community Services Coordinator. Your primary responsibility will be to identify client needs using the Social Determinants of Health (SDoH) framework during the intake process, link clients to essential services, and follow up on all referrals to ensure comprehensive support.

About CASL:

The Chinese American Service League is a dynamic and forward-thinking organization dedicated to empowering and serving the Chinese American population and the broader communities. Established with a rich history spanning several decades, CASL has consistently evolved to address the evolving needs of its constituents while fostering cultural pride, integration, and community development.

For over 45 years, CASL's comprehensive programs have connected families and individuals with the vital support they need: providing an educational and cultural foundation for our children, ensuring our seniors live full and independent lives with dignity, enhancing education and training for tomorrow's workforce, putting immigrants on the pathway to citizenship, securing our community's housing and financial well-being, navigating healthcare systems and wellness resources, and providing equal access to justice. Since our founding, CASL has been rooted in the principles of equity and justice. That legacy continues to shape our efforts today as we strive to champion diversity, equity, inclusion, and accessibility at all levels of the organization.

To hear about:
  • CASL's history, watch here
  • CASL's future, watch here
Your Impact:

As a Case Manager for the Illinois Welcoming Center you will:

Key Responsibilities:

Culturally Sensitive Support: Provide case management and service coordination that respects the cultural and linguistic needs of immigrants and refugees and their families.

Emergency Services: Offer immediate crisis intervention and support through thorough intake assessments that inform service plans.

Service Coordination: Connect clients with necessary services and ensure they receive the support needed by following up with internal or external providers.

Interdepartmental Collaboration: Participate in meetings with relevant staff to discuss and follow up on referrals and support not provided by CASL.

Community Engagement: Engage in workshops and Community Alliance meetings related to the Illinois Welcoming Center.

Data Management: Accurately collect and enter client information into Salesforce and other funder database systems as required.

Confidentiality: Maintain client information and files in a professional, accurate, and confidential manner.

Professional Development: Attend relevant training sessions to enhance your skills and knowledge.

Agency Support: Perform additional tasks as needed to support the agency's mission.

Must Haves

To thrive in this role, you should have:
  • Demonstrated experience in client-facing roles, ensuring high levels of client engagement and exceptional client service, minimum of 2+ years of experience
  • Spoken and written knowledge of English and Chinese Cantonese highly preferred, Mandarin preferred, ability to speak both highly preferred)
  • Proficiency with computer applications inclusive of Microsoft office.
  • Knowledge of immigration laws and the naturalization process.
Nice to Haves
  • Knowledge of immigration laws and the naturalization process
  • 1-2 years of working experience in the field of immigration
  • Associates degree
  • Spoken and written knowledge of English and Spanish

Why Choose CASL:

Inclusivity: Join an organization that values mutual respect and acceptance, fostering a culture of inclusivity.

Empowerment: Support staff empowerment through skill development and growth opportunities.

Collaboration: Be part of a workplace that thrives on collaboration and teamwork.

Transformation: Envision and realize transformative changes in people, processes, and policies.

Resiliency: Work with a dynamic workforce and model resiliency to achieve collective strengths.

Benefits:

Join CASL and unlock a comprehensive benefits package designed to support you and your loved ones. As a full-time employee, you'll enjoy a range of options tailored to your needs: Medical, Dental, and Vision Coverage; Flexible Spending Account (FSA) & Health Savings Account (HSA); Life Insurance, AD&D Insurance, Disability Insurance; Voluntary Worksite Benefits, Pet Insurance; Employee Assistance Program (EAP).

Additionally, our holiday schedule includes New Year's Day, MLK Day, Chinese New Year, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous People's Day, Thanksgiving, the Day After Thanksgiving, Christmas Day.

Join Us and Make a Difference:

Join us at CASL, where together, we create a brighter future for our community.

Thank you for your interest in joining our team Each resume is reviewed personally by our dedicated team members, not AI. This thorough and thoughtful evaluation process may take a bit of time, so we kindly ask for your patience. Rest assured, we will get back to you as soon as we have an update on your application status. We appreciate your understanding and look forward to reviewing your application.

At CASL, we believe that diverse perspectives fuel innovation and drive success. If you're excited about the opportunity but unsure if you meet every requirement listed, we still encourage you to submit your application. Our company culture thrives on the unique talents and experiences that each individual brings to the table. We're looking for the right fit, and that goes beyond a checklist of qualifications. Join us in shaping a dynamic and inclusive team where your skills and contributions truly matter.

CASL is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.