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Technical Support Representative
1 month ago
Specialty Building Products is a people first organization.
You may be wondering, why should I join Specialty Building Products
- We live our Core Values and they reflect what we actually believe and how we actually behave. They are who we are. You are joining a team that is built upon a strong culture and standards for success.
- We welcome you to something bigger than yourself with all the tools necessary to excel in your role.
- Grow with us; we offer a career, not just a job. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us.
- Benefits will include Medical, Dental, Vision on the 1st of the month following 30 days of employment
- Company-Paid Life Insurance & Disability
- 401(k) with Company Match
- 3 weeks PTO/ Paid Holidays
- Volunteer Time
Responsibilities and Essential Functions
- Providing technical support to customers who are experiencing problems or issues with a product or service. This may involve troubleshooting hardware or software problems, answering technical questions, providing guidance on product usage or taking apart a computer and working inside the computer.
- Resolving customer issues in a timely and effective manner. This may involve working with other departments or vendors to resolve more complex issues.
- Documenting customer interactions, including the nature of the problem, steps taken to resolve the issue, and any follow-up that may be required.
- Communicating with customers in a clear and concise manner. This may involve explaining technical concepts in non-technical language or translating complex technical information into easily understandable terms.
- Creating technical training documentation by researching, drafting, and designing technical documents such as manuals, guides, diagrams, and schematics.
- Updating technical documentation to reflect changes in products, services, or processes. This may involve adding new information, modifying existing content, or removing outdated information.
- Maintaining technical knowledge by staying up to date with the latest product developments and technical trends in order to provide effective technical support to customers.
- High school diploma or equivalent; bachelor's degree in a relevant technical field is a plus.
- Previous experience in technical support or a customer service role is preferred.
- Familiarity with customer support tools and software, such as ticketing systems or remote desktop applications.
- Knowledge of common operating systems (e.g., Windows, macOS, Linux) and basic networking concepts.
We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.
Specialty Building Products is an equal opportunity employer. It is our policy of Specialty Building Products not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.