Current jobs related to Technical Support Team Lead - Duluth, Minnesota - Waystar
-
Java Technical Support Lead
4 weeks ago
Duluth, Minnesota, United States Cognizant Full timeAbout CognizantCognizant is a leading professional services company that helps clients transform their business, operating, and technology models for the digital era. Our unique industry-based approach enables us to provide consultative services that drive innovation and efficiency.The Role:We are seeking an experienced Java Technical Support Lead to join...
-
Java Technical Support Lead
3 weeks ago
Duluth, Minnesota, United States Cognizant North America Full timeAbout UsCognizant is a leading professional services company that helps clients transform their business, operating, and technology models for the digital era. Our industry-based, consultative approach enables clients to envision, build, and run more innovative and efficient businesses.We help our clients modernize technology, reimagine processes, and...
-
Customer Support Team Lead
1 month ago
Duluth, Minnesota, United States Horizon Software International Full timeJob Title: Customer Support SupervisorAt Horizon Software International, we are seeking a highly skilled and experienced Customer Support Supervisor to lead our Customer Support team. As a key member of our organization, you will be responsible for ensuring our customers receive exceptional service and support.Job Summary:The Customer Support Supervisor will...
-
Technical Project Lead
4 days ago
Duluth, Minnesota, United States Bayone Full timeProject Management Role at BayoneAs a Technical Project Lead at Bayone, you will be responsible for managing the project lifecycle from initiation to completion. This includes planning, execution, and control of projects to ensure timely delivery and within budget.Key responsibilities include facilitating Scrum ceremonies, ensuring Agile best practices are...
-
Technical Support Specialist
3 weeks ago
Duluth, Minnesota, United States Integrated Resources Full timeJob SummaryIntegrated Resources is seeking a skilled Technical User Support Analyst to join our team. As a Technical User Support Analyst, you will be responsible for resolving technical problems that originate by telephone in a call center/help desk environment. You will use your expertise in customer service and technical knowledge to resolve issues...
-
Technical Support Specialist
2 weeks ago
Duluth, Minnesota, United States GravoTech Full timeJob Title: Technical Support SpecialistThe Technical Support Specialist will provide exceptional support to retail, industrial, and institutional customers regarding software and troubleshooting of Gravotech marking machines.Key Responsibilities:Prioritize multiple tasks with time-sensitive deadlinesOrganize and manage multiple customer issuesWork closely...
-
Technical Support Specialist
3 weeks ago
Duluth, Minnesota, United States Ricoh USA, Inc. Full timeJob DescriptionAs a Technical Support Specialist at Ricoh USA, Inc., you will play a critical role in providing exceptional customer service and technical support to our clients. Your primary responsibility will be to respond to incoming support incidents in a timely and professional manner, utilizing various communication methods such as phone, chat, email,...
-
Gateway Systems Technical Support Engineer
3 weeks ago
Duluth, Minnesota, United States Globalstar Full timeJob SummaryThe Gateway Systems Technical Support Engineer will provide advanced technical support for Globalstar Gateway Systems. This role will also require mechanical engineering support for specific projects and participation in our Subject Matter Expert program.Key ResponsibilitiesTake the lead during projects and after completion, be responsible as...
-
Technical Project Lead
1 week ago
Duluth, Minnesota, United States Bayone Full timeProject Management ExpertiseAs a seasoned Technical Project Manager at Bayone, you will be responsible for overseeing the entire project lifecycle, from initiation to completion. Your expertise in Agile methodologies and Scrum ceremonies will ensure that our teams are working efficiently and effectively.Key Responsibilities: Develop and execute project plans...
-
AI Implementation Engineer
1 week ago
Duluth, Minnesota, United States Arrow ECS Full timeJob Description:Arrow ECS is seeking an AI Implementation Engineer to provide technical direction and business guidance to our channel partner community in North America.This role will bring together people, processes, and technology to promote AI adoption, sharing best practices, training and enablement, and driving innovation.The ideal candidate will play...
-
Senior Mechanical Team Lead
4 days ago
Duluth, Minnesota, United States Maxwon LLC Full timeJob OverviewWe are seeking a highly motivated Senior Mechanical Engineer to lead our mechanical engineering team in Atlanta. The ideal candidate should be a self-motivated team player with ten plus years of experience looking for a challenging and rewarding opportunity within a dynamic and progressive firm. This position offers the opportunity to work on...
-
Accounts Receivable Team Lead
4 weeks ago
Duluth, Minnesota, United States WestRock Full timeJob Title: AR Supervisor - Cash Flow OptimizationThe Finance and Accounting organization at WestRock is a collaborative team that operates with a strong sense of integrity, respect, and accountability to support the business. We utilize our technical expertise to manage processes that record, reconcile, and report all financial activity of the enterprise.We...
-
Duluth, Minnesota, United States WEG Full timeJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at WEG Electric Corp. in Duluth, GA. As a Service Engineering Specialist, you will provide technical support to customers and end users, answering technical calls and emails related to post-sales troubleshooting, programming, and wiring for all WEG automation...
-
Maintenance Team Lead
1 month ago
Duluth, Minnesota, United States Ram Partners, LLC Full timeAbout RAM Partners, LLCRAM Partners, LLC is a leading provider of multi-family community management services, overseeing approximately 70,000 apartments across the United States. Our company specializes in delivering exceptional service to third-party owners, focusing on a service-oriented and hands-on approach.Job OpportunityWe are seeking a skilled...
-
Technical Specialist for Drives and Controls
2 weeks ago
Duluth, Minnesota, United States WEG Full timeJob Title: Technical Specialist for Drives and ControlsWe are seeking a highly skilled Technical Specialist to join our team at WEG Electric Corp. in Duluth, GA. As a Technical Specialist, you will be responsible for providing technical support to customers and end users, troubleshooting and resolving issues related to WEG automation products.Key...
-
Retail Team Lead
3 weeks ago
Duluth, Minnesota, United States The ODP Corporation Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Retail Team Lead to join our team at The ODP Corporation. As a Retail Team Lead, you will play a key role in providing exceptional customer service, driving sales growth, and leading a team of sales and service representatives.Key ResponsibilitiesCustomer Service: Provide top-notch customer...
-
Technical Program Manager
2 weeks ago
Duluth, Minnesota, United States ViaSat Full timeAbout UsViasat is a leading global communications company that provides innovative solutions for consumers, businesses, governments, and militaries. With over 35 years of experience, we have helped shape the way people communicate and access information. Our mission is to deliver connections that can change the world.Job SummaryWe are seeking a highly...
-
Maintenance Team Lead
2 weeks ago
Duluth, Minnesota, United States Ram Partners, LLC Full timeAbout UsRAM Partners, LLC is a leading provider of property management services, with a portfolio of over 70,000 apartments across the United States.Job SummaryWe are seeking a highly skilled Maintenance Supervisor to join our team. As a key member of our maintenance team, you will be responsible for overseeing the maintenance operations of our properties,...
-
Technical Business Solutions Specialist
4 weeks ago
Duluth, Minnesota, United States KANE Logistics LLC Full timeJob Title: Technical Business AnalystThe Technical Business Analyst - Integration will be responsible for all functional activities needed to implement and support new warehouse fulfillment and logistics clients. This position is located in the Atlanta area.Key Responsibilities:Implement and support new warehouse fulfillment and logistics clientsDevelop and...
-
Maintenance Team Lead
4 days ago
Duluth, Minnesota, United States Ram Partners, LLC Full timeAbout RAM Partners, LLCRAM Partners, LLC is a leading provider of multi-family community management services. Our team is dedicated to delivering exceptional results and exceeding our clients' expectations.Job SummaryWe are seeking a highly skilled Maintenance Supervisor to join our team. The successful candidate will be responsible for overseeing the...
Technical Support Team Lead
2 months ago
The main objective of this position is to effectively guide a group of professionals dedicated to delivering exceptional customer service and resolving challenges on behalf of Waystar's clientele.
KEY RESPONSIBILITIES
- Oversee case management to ensure prompt and precise resolution
- Support team members with escalated concerns that necessitate higher-level intervention
- Administer case queues in alignment with the established protocols of the Waystar Client Support division
- Address all escalations related to client dissatisfaction regarding case resolutions; determine underlying causes of dissatisfaction; implement corrective measures to avert future incidents
- Lead initiatives specific to products or clients, including the implementation and support teams to successfully execute the initiative and fulfill organizational and client objectives
- Act as a representative for Operations on special projects and workflow enhancements
- Develop and maintain service and performance metric reports
- Conduct interviews for prospective hires
- Ensure comprehensive training is provided for both product knowledge and procedural adherence
- Perform additional tasks and/or projects as assigned by management within the scope of responsibility
- Prioritize client needs, ensuring they are addressed promptly, accurately, and ideally in a single interaction
- Manage phone coverage and escalations arising from system outages, software issues, trading partner challenges, and other global concerns
- Guarantee sufficient phone coverage during operational hours.
- Conduct Quality Assurance evaluations on calls, cases, and client communications
- Bachelor's Degree required
- Advanced Degree preferred
Responsibility -Takes initiative to achieve and surpass ambitious goals. Demonstrates a strong work ethic. Persistent. Keeps commitments. Acknowledges mistakes and learns from them.
Team Development - Facilitates a shared purpose and goals. Builds consensus while being decisive. Fosters strong relationships with clients and team members. Encourages teamwork and holds team members accountable.
Talent Acquisition/Development - Identifies and cultivates strong teams. Provides regular, constructive feedback. Inspires others to excel. Facilitates opportunities for learning; willing to take calculated risks. Recognizes and rewards personal development. Hires individuals who surpass personal capabilities.
Collaborative Spirit - Possesses the ability to unite cross-functional and cross-business teams to tackle challenges and seize opportunities. Engages and motivates others to work towards collective goals.
ABOUT WAYSTAR
Waystar enhances healthcare payment processes through an intelligent platform and superior experience, driving impactful results throughout the entire revenue cycle.
Our healthcare payments platform merges innovative, cloud-based technology, comprehensive data, and unmatched client support to streamline operations and enhance financial outcomes, allowing providers to concentrate on what truly matters: their patients and communities. Waystar is trusted by over 1 million providers, more than 1,000 hospitals and health systems, and connects with over 5,000 commercial and Medicaid/Medicare payers. We are deeply committed to our organizational values: integrity; compassion; enthusiasm; curiosity; relentless focus; excellence; proactive problem-solving; and a joyful, optimistic, and enjoyable work environment.
Waystar's products have consistently received accolades, including multiple Best in KLAS or Category Leader awards since 2010 and numerous #1 rankings from Black BookTM surveys since 2012. The Waystar platform supports over 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For further information, please visit our website.
WAYSTAR BENEFITS
- Competitive compensation package (base salary + potential bonus)
- Customizable benefits options (3 medical plans with Health Savings Account company contribution)
- Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
- Paid parental leave (including maternity and paternity leave)
- Education assistance programs and complimentary access to LinkedIn Learning
- Free mental health and family planning resources, including adoption support and fertility assistance
- 401(K) plan with company matching
- Pet insurance
- Employee resource groups
This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
