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Technical Support Engineer

2 months ago

Hatfield, United States Datalogic Full time
Technical Support Engineer (Industrial Scanners and Marking + DS)

The ISM + DS Industrial Solutions Engineer and Trainer is involved in both technical support to Datalogic technical personnel, such as Application and Field Engineers, and Technical Training and Documentation for Datalogic Teams and Customers.

KEY RESPONSIBILITIES
• Providing training to Datalogic Teams and Datalogic customers, frequently travelling to Customers' premises in North America and occasionally visiting company's headquarters in Italy.
• Develop interactive course content according to objectives.
• Analysis and diagnosis of the most complex technical issues from field (application engineers, field engineers and local tech supports; in case of needs, direct customers) for all products.
• Provide timely and accurate feedback to Datalogic worldwide branches.
• Cooperate with R&D and Quality for the problems that are found on any products. Provide a timeline for and manage team(s) towards the remedy.
• Following up with clients to ensure the problem is solved.
• Provide high level troubleshooting (HW, SW, Mechanical bugs) on product technical issues, interfacing with either R&D or Quality when needed and providing solutions.
• Efficiently inform required personnel about solutions, documenting, and detailing as needed.
• Support customer beta tests for new products or new applications based on new products.
• Prepare Technical documentation to be distributed in field, such as Technical Notes/Bulletins and or training materials.
• Test software applications and device configurations in order to emulate and duplicate reported odd behavior, preparing the necessary test bed equipment.
• Support new product development by collecting and analyzing feedback from beta testers, performing comparisons, and conducting internal testing.

Qualifications

QUALIFICATIONS/REQUIREMENTS

Education (School/Specialization) Degree in Engineering
Primary Language English
Other Language
(not required, preferred) Spanish, Italian
Years of Experience 3-4 years in electronics or industrial engineering environment supporting customers and troubleshooting systems
Working knowledge of troubleshooting techniques in industrial environment for electronic or optoelectronic devices
Proficient in engineering software tools and Microsoft office products such as Dynamics, Excel and PowerPoint
Must Have: ability to communicate, cooperate and to establish long term relationships with the teams they work with
Excellent written and verbal communication

Soft Skills
• Interaction with a wide range of Customers on Technical Issues and Solutions Training;
• Customer oriented approach;
• Ability to travel domestically (frequently) and internationally (semi-annually);
• Attention to detail;
• Confidence in Creating and Delivering Interactive Training Sessions;
• Able to work Independently prioritizing actions accordingly;
• Quickly Learn New Technologies;
• Team Player;
• Time Management;

Technical Skills
• Advanced troubleshooting and diagnostic experience of Datalogic and Datasensing hardware and software issues (pre and post sale);
• PLC and Fieldbuses environments and network knowledge;
• Barcode Scanners and Cameras, Dimensioning systems, Sensors, Safety, Laser Marking and Vision Systems;
• Proficiency in Windows/Linux OS.

Job Description

COMPANY BACKGROUND

Datalogic is a global technology leader in the automatic data capture and factory automation markets, specialized in the designing and production of barcode readers, mobile computers, sensors for detection, measurement and safety, RFID, vision and laser marking systems.
Datalogic can boast over 50 years of history, during which it has achieved unique results: approximately 1.200 patents in multiple jurisdictions; 11 research centers and development (in Italy, USA, China and Vietnam); thousands of prestigious partners and customers deployed over five continents. The company has grown constantly over the years, thanks to the dedication with which customer needs have always been at the heart of the quality of its products and to the considerable investments in Research & Development, supported by a management capable of looking to the future.
Today, Datalogic Group has approximately 3,000 employees worldwide, distributed in 29 offices, with 11 manufacturing and repair facilities in the USA, Hungary, Slovakia, Italy, China, Vietnam and Australia. Datalogic S.p.A. is listed on the STAR segment of the Italian Stock Exchange since 2001 as DAL.MI. In 2022, the Datalogic Group made significant strides and concluded the year by generating revenue of approximately €655 million. The Group is headquartered in Bologna, Italy.

Datalogic USA, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.
Datalogic USA, Inc. is committed to ensuring an inclusive work environment where all individuals can thrive. We seek to attract, develop, and retain diverse talent who reflect the customers we serve, and we strongly encourage all qualified candidates to apply.

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