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Director of Information Technology

1 month ago

Lowell, United States UTEC Full time

UTEC?s technology needs are provided by the core infrastructure and encompass existing technology elements necessary to support the organization?s operations. The core technology infrastructure consists of UTEC?s collection of on-premise and off-premise/cloud technology assets used to operate, monitor, manage, and support business operations. These include physical hardware (e.g. computers and printers), data storage and retrieval, network systems, phone systems, cloud infrastructure, website properties, data systems (e.g. Quickbase), and applications to support the business goals of the organization. As Director of Information Technology, this person will: Strategy Development: Under the direction of the COO and in collaboration with senior leadership to formulate the company?s technology strategy and integration that supports the company\'s culture and processes. Policy and Procedures: Devising and establishing IT policies and systems to support the implementation of strategies. Ensuring that policies and procedures for data management and protection are in place and actualized. Software Product Evaluation: Evaluate, select, and implement software products that enhance operational efficiency, customer service, and data security. Perform regular assessments to evaluate the usage of existing software products. Managing the transition to new products/software/applications and training staff on effective utilization. Training, Development, and User Support: Design and execute regular comprehensive training sessions to ensure that employees are proficient in using the various software. Work with department leaders to identify areas in need of training and to ensure that all products are utilized by the employees to their full potential. Provide technical support to end-users, addressing hardware and software issues promptly and professionally. Act as the escalation point for complex issues and coordinate with IT vendors to resolve technical challenges efficiently. Cybersecurity: Implement and enforce cybersecurity policies and protocols to safeguard sensitive data and maintain compliance with industry and state regulations. Conduct regular security audits and risk assessments. Technology Analysis: Effectively prepare and present to senior leadership using a variety of methods regarding project management, status updates, the viability of new technology, risk assessments, and risk mitigation strategy as well as the financial impact of technology issues or implementation. Oversight and analysis of user core enterprise applications including Google email, Google enterprise suite applications, Quickbase database, and any other application systems being utilized (i.e. Salesforce). User Account and Access Permissions Administration: Manage user accounts and associated permissions within our systems and software products ensuring that users have the requisite access rights to resources and data. Hardware Management: Maintain and update hardware inventory, and procure new equipment as needed. Setting up and configuring new workstations and equipment. Employee Onboarding and Offboarding: Create and configure user accounts across various systems and applications, ensure that new employees receive the necessary hardware, grant appropriate access based on employees\' roles, and arrange for training of products, helping them become familiar with all systems and tools. At offboarding, disable &/or remove access to all systems and applications promptly, and coordinate the return of company-owned hardware and assets. Proactive maintenance and monitoring: Monitor all hardware, software, and networking in both physical and virtual environments. Ensure minimal infrastructure downtime and performance tuning. Update and patch user computing environments as needed. Disaster recovery planning and backing-up systems are required. Oversee onsite and remote access for staff support, cloud network a d onsite VOIP telephone system.