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Account Coordinator Manager

2 months ago

Selma, United States Berlin Packaging Full time

Berlin Packaging is the nation's premier supplier of rigid packaging and packaging components. With over $3 billion in revenue, we are growing 5x faster than the overall packaging industry.

Don't know what makes the rigid packaging industry special? Well, chances are you enjoy products supplied by Berlin Packaging every dayImagine yourself walking into your favorite big-box store. Take a mental look around and think about every glass, plastic, or metal package you see. Berlin Packaging touches virtually every market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and now, cannabis too.

Next, combine that with an award-winning culture. Our 2,000+ employees are high-performing - and importantly, collaborative - entrepreneurs who blow through obstacles and embody an "Anything is Possible" mindset. We love it here. Our engagement scores are 2x the national average. And every single employee shares in Berlin's profitable growth.

Now you understand why since1898, our 100+ year-old company has grown 5x faster than our industry

And we're not done yet.

In order to continue our record growth streak, we need people like YOU to join our team Are you up for the opportunity of a lifetime? If so, we are seeking an Account Coordinator Manager, who is responsible for building, developing, and motivating a team of Account Coordinators to deliver world class customer thrill and maximize profitability. Partners with internal teams including sales, supply chain, warehouse, operations and corporate groups to deliver the Anything Is Possible culture at Berlin Packaging.

Key Accountabilities:

  • Lead and develop a team of Account Coordinators who support outside sales activities through customer service, order management, item availability, and related operations.
  • Partners with internal stakeholders including sales, supply chain, warehouse and corporate groups to service the customer and deliver branch metrics.
  • Manage strategic projects related to new and continuing customer development.
  • Review Account Coordinator statistics and coordinate action steps with the branch Operations Manager.
  • Provide feedback, coaching, and development to the Account Coordinator team.
  • Partner with the Operations Manager to facilitate the hiring process for the Account Coordinator Team.
  • May directly handle customer accounts.
  • Fulfills employee and employer portion of the Berlin Values.
Knowledge, Skills, Abilities:
  • Bachelor's degree or equivalent experience.
  • 3+ years' customer service experience, with exposure to warehousing, procurement, order fulfillment and/or operations environment.
  • Demonstrated leadership; prior management experience is preferred.
  • Strong business and financial acumen; demonstrates subject matter expertise of Berlin Packaging's business, products, customers, and suppliers.
  • Knowledge and ability to resolve customer account and process-related issues.
  • Results oriented; has passion for building winning teams, developing talent, and contributing to a positive, high-performance culture.
  • Strong interpersonal, communication, and conflict management skills; can influence without authority and partner across functions.
  • Excellent problem solving, decision making, and analytical skills.
  • Is flexible; seeks out opportunities for continuous improvement and new ways of working.
  • Operates with a high sense of urgency; demonstrates strong time management skills; ability to multi-task, prioritize, and follow up.
  • Self-motivated; demonstrates a strong work ethic; consistently strives to attain goals and seeks self-improvement.
  • Technologically savvy.


Working Environment:

Sales and Distribution Center office environment

We recruit traits, not skills. We believe in hiring smart, passionate people who are thirsty for knowledge and enthusiastic to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Berlin Packaging offers an outstanding compensation and benefits package including profit sharing, 401(k) with company match, medical insurance, dental, vision, life insurance, short- and long-term disability, paid parental leave, health club reimbursement, tuition reimbursement, 529 college savings plan, employee assistance, smoking cessation program, pet insurance, employee discounts, employee referral program, and flexible spending accounts for transportation, medical, and dependent care expenses.

Berlin Packaging provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Visit our Careers page for more information on our Anything is Possible culture and Total Rewards offerings.

*This position is not eligible for sponsorship.

*Berlin Packaging maintains a smoke-free workplace.

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