Lead ServiceNow Engineer

5 months ago


Chicago, United States 1872 Consulting Full time
Lead ServiceNow Engineer
Remote Mon/Fri, onsite Tues-Thurs in Chicago, Dallas, Austin or Houston

Summary
The Lead ServiceNow Engineer will be responsible for leading and managing the operations of the ServiceNow platform for our organization. You will be the most senior ServiceNow Engineer we have in a global organization of several thousand employees. As such, you'll need to be comfortable leading all ServiceNow platform and systems engineering/operations efforts.

What you'll be doing
  • Remaining proactive in the operational management of the ServiceNow platform and instance family to maintain a highly available, scalable, and high-performance environment.
  • Develop and implement operational standards to protect key aspects of the ServiceNow instance such as performance, data quality, and data access.
  • Collaborate with product teams, including tech leads, developers, and testers, to ensure that operational processes are efficient and support seamless delivery.
  • Support project efforts in the scope of troubleshooting and remediation of operational issues impacting projects which may require engagement with vendor support.
  • Provide technical leadership and mentorship to junior ServiceNow engineers, and share best practices and lessons learned with the broader organization.
  • Stay up to date with industry trends and emerging technologies related to ServiceNow product roadmaps, and to evaluate and recommend new tools and services to improve the efficiency and effectiveness of ServiceNow solutions.


Skills we're seeking
  • 10+ total years of experience in Systems, Cloud or other IT Engineering
  • 5+ years of experience with ServiceNow Engineering specifically
  • Must be a SME in ServiceNow platform operations including performance management, error log remediation, mid server connectivity and integrations.
  • Experience with leading in efficient and successful ServiceNow platform upgrades that maintain quality, stability and reduce impact to in-flight activities.
  • Experience with ServiceNow Discovery and other integration related to CMDB population
  • Ability to lead in CMDB management, data quality and CMDB heath.

  • AI Engineer Team Lead

    1 month ago


    Chicago, Illinois, United States Servicenow Full time

    About UsAt ServiceNow, we're redefining what it means to be an IT department. We're Digital Technology - a group that's centered on transformation, experience, AI-driven automation, innovation, and growth.We deliver delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of...


  • Chicago, United States Ness Digital Engineering Full time

    Ness Digital Engineering is building a high-performing team to execute a comprehensive Change and Release Management Implementation using ServiceNow (SNOW), Atlassian Jira, and other DevOps tools. The project involves delivering a fully automated, integrated solution for a leading client. The roles require deep technical expertise, strong problem-solving...


  • Chicago, United States Ness Digital Engineering Full time

    Ness Digital Engineering is building a high-performing team to execute a comprehensive Change and Release Management Implementation using ServiceNow (SNOW), Atlassian Jira, and other DevOps tools. The project involves delivering a fully automated, integrated solution for a leading client. The roles require deep technical expertise, strong problem-solving...


  • Chicago, United States Ness USA, Inc. Full time

    Description Position at Ness USA, Inc. Ness Digital Engineering is building a high-performing team to execute a comprehensive Change and Release Management Implementation using ServiceNow (SNOW), Atlassian Jira, and other DevOps tools. The project involves delivering a fully automated, integrated solution for a leading client. The roles require deep...


  • chicago, United States Ness Digital Engineering Full time

    Ness Digital Engineering is building a high-performing team to execute a comprehensive Change and Release Management Implementation using ServiceNow (SNOW), Atlassian Jira, and other DevOps tools. The project involves delivering a fully automated, integrated solution for a leading client. The roles require deep technical expertise, strong problem-solving...


  • Chicago, Illinois, United States 1872 Consulting Full time

    Job Description: 1872 Consulting is seeking a highly skilled Lead ServiceNow Engineer to lead and manage the operations of our ServiceNow platform. This role will require technical leadership, operational management, and collaboration with product teams to ensure seamless delivery.About the Role:This position involves leading all ServiceNow platform and...


  • Chicago, United States The Judge Group Full time

    Salary: 140-155K + 15% BonusHybrid – 3x/weekManaging a team of 6-8 individuals Position Overview: Manager, Software EngineeringResponsible for leading a ServiceNow platform team to deliver technology solutions, managing complex projects, ensuring compliance with technical standards, and transforming business requirements into technical...


  • Chicago, United States The Judge Group Full time

    Salary: 140-155K + 15% BonusHybrid – 3x/weekManaging a team of 6-8 individuals Position Overview: Manager, Software EngineeringResponsible for leading a ServiceNow platform team to deliver technology solutions, managing complex projects, ensuring compliance with technical standards, and transforming business requirements into technical...


  • Chicago, Illinois, United States ServiceNow Full time

    About the RoleAs a Lead Product Marketing Manager for Healthcare at ServiceNow, you will play a key leadership role on a cross-functional team focused on driving revenue growth in the healthcare industry.Key ResponsibilitiesLead a team of product marketers in developing and executing product positioning, messaging, and related deliverablesSupport marketing...


  • Chicago, United States ServiceNow Full time

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...


  • Chicago, United States Servicenow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...


  • Chicago, Illinois, United States The Dignify Solutions LLC Full time

    The Dignify Solutions LLC is seeking an experienced ServiceNow Architect Lead to join our team. As a key member of our cloud solutions group, you will be responsible for designing and implementing complex ServiceNow configurations to meet the needs of our clients.About the Role:We are looking for a highly skilled professional with expertise in ServiceNow...


  • Chicago, Illinois, United States ServiceNow Full time

    ServiceNow is a global market leader in AI-enhanced technology, empowering organizations to find smarter ways to work. As a Transformational Solutions Architect, you will have a major impact on our future success by supporting the State and Local Solution Sales.Job OverviewThe successful candidate will be responsible for guiding revenue growth through sales...


  • Chicago, Illinois, United States ServiceNow Full time

    Company OverviewServiceNow is a global market leader in innovative AI-enhanced technology, transforming how we work. Founded in 2004 by visionary engineer Fred Luddy, our intelligent cloud-based platform connects people, systems, and processes to empower organizations.Job DescriptionThe Solution Sales Manager will oversee the market success of ServiceNow's...


  • Chicago, Illinois, United States ServiceNow Full time

    Job OverviewWe are seeking an experienced Technical Solutions Architect to join our Customer Outcomes team at ServiceNow.This is a unique opportunity to work with our customers and help them achieve their business outcomes by providing prescriptive guidance on how to best utilize the ServiceNow platform.ResponsibilitiesBe the technical expert in how to best...


  • Chicago, United States PSS Technology Inc Full time

    Job Title: ServiceNow Technical Lead/ArchitectLocation: RemoteType: ContractInterview: VideoSummary:The ServiceNow Technical Lead will spearhead of development efforts, ensuring a smooth transition and a robust roadmap for future growth. This role is pivotal in leading delivery while building a sustainable, high-performing development team for ServiceNow...


  • Chicago, United States PSS Technology Inc Full time

    Job Title: ServiceNow Technical Lead/ArchitectLocation: RemoteType: ContractInterview: VideoSummary:The ServiceNow Technical Lead will spearhead of development efforts, ensuring a smooth transition and a robust roadmap for future growth. This role is pivotal in leading delivery while building a sustainable, high-performing development team for ServiceNow...


  • Chicago, United States SysMind Tech Full time

    Role :: ServiceNOW Technical Lead Location :: Chicago, IL - Onsite Duration :: Contract (long term) Experience (Years): 8-10 Role Description: Design Develop and Implement solutions for Incident Problem Change Service Catalog Request Asset CMDB GRC and Knowledge Responsible for integration with multiple LDAP SSO SCCM and other Infrastructure tools...


  • Chicago, Illinois, United States Georgia IT Inc Full time

    Georgia IT Inc seeks a highly skilled ServiceNow Enterprise Architect to lead the development and implementation of our Enterprise Application Architecture function. The ideal candidate will have strong experience in ServiceNow (ITSM, ITOM, ITBM, CMDB, APM, SPM, App Engine), excellent leadership and communication skills, and a deep understanding of relevant...


  • Chicago, Illinois, United States ServiceNow Full time

    Transformative ServiceNow ConsultantAre you a visionary problem solver with a knack for delivering tailored solutions? We're seeking an exceptional ServiceNow consultant to join our esteemed Solution Consulting team. As a key member of this dynamic group, you'll be instrumental in propelling our growth by supporting Employee Experience, Customer Workflow,...