Principal Technology Consultant
2 weeks ago
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job DescriptionThe Team
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
The Role
The Pr.Technical Consultant, IT Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Strategic Portfolio Management (SPM) products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.
What you get to do in this role:
- Be the technical expert in how to best support the customer organization by configuring Strategic Portfolio Management using ServiceNow best practices focused on configuration vs. customization.
- Support the engagements efforts for SPM specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.
- Advise customers in their efforts to take advantage of the ServiceNow SPM Solution’s standard capabilities in their efforts to improve their IT processes.
- Lead customer design workshops focused on ServiceNow Platform and SPM Solution technology.
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
- Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
- Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement.
- Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development.
- Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
- Develop required integration components (SSO, LDAP, ADO, JIRA, etc.) with multiple systems.
- Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution.
- Manage multiple and complex projects/initiatives.
- Promote continuous improvement practices for delivery/engagement materials.
- Support specific sales activities when required.
- Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.
- Up to 50% travel annually, driven by customer needs and internal meetings.
To be successful in this role you have:
- 8+ years experience as part of a professional services organization; or equivalent education/experience.
- At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals.
- Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a customer organization, while providing thought leadership to organizational sponsors/stakeholders in solving business process and/or technical problems.
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies.
- Strong understanding with leading IT and related systems and tools such as Office 365, Teams, Workday, JIRA, etc.
- Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
- Proven team player and team builder.
Not sure if you meet every qualification? We still encourage you to apply We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate
Additional InformationWork Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
#J-18808-Ljbffr-
Principal Technology Consultant
2 weeks ago
Chicago, United States ServiceNow Full timeCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Principal Consultant
2 weeks ago
Chicago, United States BirlaSoft Full timeCountry/Region: US Requisition ID: 19146 Work Model: Hybrid Position Type: Permanent Salary Range: Location: US - CHICAGO-IL-USA Title: Principal Consultant Description: Key Skills & Job Description Solution ArchitectKey Skills Design, develop, and...
-
Principal Consultant
1 month ago
Chicago, United States BirlaSoft Full timeCountry/Region: US Requisition ID: 18212 Work Model: Hybrid Position Type: Permanent Salary Range: Location: US - CHICAGO-IL-USA Title: Principal Consultant Oracle Cloud Architect Location: Chicago Working model: Hybrid (3 days Client Arlington office) + 2 days...
-
Principal Salesforce Consultant
5 days ago
Chicago, United States SMBHD Full timeSMBHD (www.smbhd.com) is a boutique Salesforce consulting firm with little interest in big corporation strategies and over-the-shoulder micromanagement. We’re looking for self-starting, self-managing team members at all levels who can apply their expertise in Salesforce to solve real-life business challenges using the technology at hand, alongside a...
-
Restructuring Consulting Principal
3 weeks ago
Chicago, United States Plante Moran Full timeMake your mark. Our management consulting team focuses on our clients' critical business needs. From strategy to operations and everything in between, our integrated solution approach is designed to help enable and manage growth, leverage resources, and mitigate costs and risks. At Plante Moran, we have the privilege of serving clients and providing...
-
Principal Consultant
3 months ago
Chicago, United States AHEAD Full timeAHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...
-
Principal, Management Consulting
3 weeks ago
Chicago, United States Sapient Corporation Full timeCompany DescriptionPublicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering...
-
Chicago, United States AHEAD Full timePrincipal Technical Consultant, Platform Engineering Serving as a technical thought leader and SME for our ecosystem of partners, customers, and service providers in the realm of Modern Apps & Platform Engineering, in addition to serving as a leader of other teammates. The Principal Technical Consultant Lead works as part of the consulting team to lead...
-
Chicago, United States Ahead Inc. Full timePrincipal Technical Consultant, Platform EngineeringServing as a technical thought leader and SME for our ecosystem of partners, customers, and service providers in the realm of Modern Apps & Platform Engineering, in addition to serving as a leader of other teammates. The Principal Technical Consultant Lead works as part of the consulting team to lead the...
-
Chicago, United States AHEAD Full timePrincipal Technical Consultant, Platform Engineering Serving as a technical thought leader and SME for our ecosystem of partners, customers, and service providers in the realm of Modern Apps & Platform Engineering, in addition to serving as a leader of other teammates. The Principal Technical Consultant works as part of the consulting team to lead the...
-
Chicago, United States AHEAD Full timePrincipal Technical Consultant, Platform EngineeringServing as a technical thought leader and SME for our ecosystem of partners, customers, and service providers in the realm of Modern Apps & Platform Engineering, in addition to serving as a leader of other teammates. The Principal Technical Consultant works as part of the consulting team to lead the...
-
Principal Solution Consultant, Evisort
4 weeks ago
Chicago, Illinois, United States Workday Full timeAbout the TeamAt Workday, we're revolutionizing the enterprise software market with a culture that puts our people first. Our mission is to change the way business deals get done by providing a solution that accelerates, scales, and protects the business. We create cutting-edge AI technology that makes contracts searchable and simplifies deal-making...
-
chicago, United States SMBHD Full timeSMBHD (www.smbhd.com) is a boutique Salesforce consulting firm with little interest in big corporation strategies and over-the-shoulder micromanagement. We’re looking for self-starting, self-managing team members at all levels who can apply their expertise in Salesforce to solve real-life business challenges using the technology at hand, alongside a...
-
chicago, United States SMBHD Full timeSMBHD (www.smbhd.com) is a boutique Salesforce consulting firm with little interest in big corporation strategies and over-the-shoulder micromanagement. We’re looking for self-starting, self-managing team members at all levels who can apply their expertise in Salesforce to solve real-life business challenges using the technology at hand, alongside a...
-
Chicago, Illinois, United States Hispanic Technology Executive Council Full timeAbout Hispanic Technology Executive CouncilFounded in 1990, Hispanic Technology Executive Council (HTEC) is a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue. We combine the power of strategy, execution, and partnership to accelerate digital transformational outcomes for large public and private...
-
Principal Divisional Strategy Consultant
2 weeks ago
Chicago, United States Health Care Service Corporation Full timeAt HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. This Principal Divisional Strategy Consultant...
-
Principal Technical Data Governance
3 weeks ago
Chicago, United States Request Technology Full timeNO SPONSORSHIPPrincipal Technical Data GovernanceSalary: $170K - $180KLOCATION: CHICAGO, IL 3 days onsite and 2 days remoteLooking for a Technical Data Governance Principal with 7 years data governance. metadata management, data quality analysis, data remediation, data profiling, data lineage, data dictionary. Act as a liaison and translation layer between...
-
Principal Technical Data Governance
3 weeks ago
chicago, United States Request Technology Full timeNO SPONSORSHIPPrincipal Technical Data GovernanceSalary: $170K - $180KLOCATION: CHICAGO, IL 3 days onsite and 2 days remoteLooking for a Technical Data Governance Principal with 7 years data governance. metadata management, data quality analysis, data remediation, data profiling, data lineage, data dictionary. Act as a liaison and translation layer between...
-
Associate Principal, Backend Java Developer
1 month ago
chicago, United States Request Technology, LLC Full time***Hybrid, 3 days onsite, 2 days remote******We are unable to sponsor as this is a permanent full-time role******NO CONTRACTORS OR CONSULTANTS***A prestigious company is looking for an Associate Principal, Backend Java Developer. This company needs someone with 7-10 years of experience focused on backend java development, Java 11, Kafka, Golang,...
-
Associate Principal, Backend Java Developer
3 months ago
Chicago, United States Request Technology, LLC Full time***Hybrid, 3 days onsite, 2 days remote******We are unable to sponsor as this is a permanent full-time role******NO CONTRACTORS OR CONSULTANTS***A prestigious company is looking for an Associate Principal, Backend Java Developer. This company needs someone with 7-10 years of experience focused on backend java development, Java 11, Kafka, Golang,...
