Technical Solutions Architect

3 days ago


Chicago, Illinois, United States ServiceNow Full time
Job Overview

We are seeking an experienced Technical Solutions Architect to join our Customer Outcomes team at ServiceNow.

This is a unique opportunity to work with our customers and help them achieve their business outcomes by providing prescriptive guidance on how to best utilize the ServiceNow platform.

Responsibilities
  • Be the technical expert in how to best support customer organizations by configuring Strategic Portfolio Management using ServiceNow best practices focused on configuration vs. customization.
  • Support engagement efforts for SPM specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.
  • Advise customers in their efforts to take advantage of the ServiceNow SPM Solution's standard capabilities in their efforts to improve their IT processes.
  • Lead customer design workshops focused on ServiceNow Platform and SPM Solution technology.
  • Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
  • Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
  • Guide and provide ad-hoc oversight/training for the customer's future system administrators throughout the engagement.
  • Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development.
  • Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
  • Develop required integration components (SSO, LDAP, ADO, JIRA, etc.) with multiple systems.
  • Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution.
  • Manage multiple and complex projects/initiatives.
  • Promoting continuous improvement practices for delivery/engagement materials.
  • Supporting specific sales activities when required.
  • Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.
Requirements
  • 8+ years experience as part of a professional services organization; or equivalent education/experience.
  • At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals.
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a customer organization, while providing thought leadership to organizational sponsors/stakeholders in solving business process and/or technical problems.
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies.
  • Strong understanding with leading IT and related systems and tools such as Office 365, Teams, Workday, JIRA, etc.
  • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
  • Proven team player and team builder.
Compensation and Benefits

The salary range for this role is estimated to be $140,000 - $245,200 per year, based on location and qualifications. In addition to competitive base pay, we offer variable/incentive compensation, equity (when applicable), and comprehensive benefits including health plans, flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.



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