Customer Account Manager, Kroger

3 months ago

Houston, United States INCPG Full time
Position Summary:
This role will represent DSD company products, across all brands for the Dallas and Houston markets. This position will be responsible for the sales and profit of all products within assigned Customer (Kroger).  This position will also be responsible for managing corporate selling efforts; including promotional strategies, new items, displays, marketing initiatives.  This position will be required to build and maintain solid business relationships with all decision makers within the Customer as well as with internal business unit partners.
Key Job Responsibilities:
  • Responsible for overall sales of all company products in specific divisions.
  • Ability for High Influence and overall impact to division level merchandising
  • Provide leadership and direction for all assigned Customer activities serving as a liaison between Customer team and Sales Operations organization.
  • Provide strategic direction and plans for assigned Customers with the intension of positively impacting and influencing company’s short and long-term strategic priorities, with a specific focus on growing share and optimizing trade dollars.
  • Responsible for any headquarter and member/group level business reviews with assigned Customers.
  • Convey timely contracts, incentive programs and marketing initiatives, and maintain up-to-date customer pricing files both internally via company’s systems and with within Customers’ systems.
  • Garner competitive intel and develop action items that bring about overall improvement to strategic brand portfolio.
  • Responsible for pre and post analysis on all promotions, in tandem with Customer Planning team, to identify and correct missed opportunities.
  • Work with Customer Planning team to create annual customer budgets and manage overall customer spend including, but not limited to, temporary pricing changes, promotional activity, marketing programs, marketing contracts, display execution, category management, thus optimizing total trade spend.
  • Full year projection and volume forecast accuracy
  • Develop and present business plans to attain sustainable growth and achieve true profits on an as-directed cadence.
  • Responsible for cultivating and maintaining long-term productive relationships with all retail customers assigned.
  • Represent the company professionally during customer interaction and business activities.


Job Requirements
Key Behavioral Competencies:
  • Ability to respond effectively to direction if needed; works primarily as an independent contributor.
  • Ability to work independently with limited supervision but maintain strong cross-functional relationships across teams
  • Guides junior colleagues to set tasks and achieve objectives within project timeline.
  • Accountable to lead entire projects having modest scope/impact or portions of projects having considerable scope/impact to business results.
  • Ability to manage an advanced area of work.
  • Ability to manage a moderately complex problem.
  • Ability to exchange detailed information and communicate messages to reach consensus.
  • Ability to manage a project budget.
  • Seek potential new business and perform special projects and assignments as requested by Leadership.
  • Ability to provide a high level of customer support and service
  • Results achiever
  • Experience and expertise in customer negotiations.
  • Excellent presentation and communication skills required.
  • Additional duties as assigned.
Education and Work History:
Ideal candidate will possess:
  • 5-7 years of related experience in customer relations or sales. CPG/DSD experience is preferred.
  • Strong project management skills.
  • At least 6 months experience leading and influencing others.
  • A combination of training and experience that results in demonstrated competency to perform the work may be substituted.
  • Requires excellent written and oral communication skills, as well as the ability to effectively negotiate and influence others.
  • Excellent organizational and planning skills.
  • Computer skills and proficiency, specifically PowerPoint, Excel, and Word, SharePoint and Outlook is required.
  • Bilingual - English/Spanish a plus.
  • Must have strong analytical skills including financial reporting.
  • Strong working knowledge of sales processes and procedures, space management programs and DSD operations.
  • P&L, business analysis & merchandising experience preferred.
  • Knowledge of Market6, 84.51, IRI, and margin miner a plus.
  • Travel Required 50% or as needed across the country.

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