Customer Account Manager, Kroger

6 months ago

Houston, United States INCPG Full time
Position Summary:
This role will represent DSD company products, across all brands for the Dallas and Houston markets. This position will be responsible for the sales and profit of all products within assigned Customer (Kroger).  This position will also be responsible for managing corporate selling efforts; including promotional strategies, new items, displays, marketing initiatives.  This position will be required to build and maintain solid business relationships with all decision makers within the Customer as well as with internal business unit partners.
Key Job Responsibilities:
  • Responsible for overall sales of all company products in specific divisions.
  • Ability for High Influence and overall impact to division level merchandising
  • Provide leadership and direction for all assigned Customer activities serving as a liaison between Customer team and Sales Operations organization.
  • Provide strategic direction and plans for assigned Customers with the intension of positively impacting and influencing company’s short and long-term strategic priorities, with a specific focus on growing share and optimizing trade dollars.
  • Responsible for any headquarter and member/group level business reviews with assigned Customers.
  • Convey timely contracts, incentive programs and marketing initiatives, and maintain up-to-date customer pricing files both internally via company’s systems and with within Customers’ systems.
  • Garner competitive intel and develop action items that bring about overall improvement to strategic brand portfolio.
  • Responsible for pre and post analysis on all promotions, in tandem with Customer Planning team, to identify and correct missed opportunities.
  • Work with Customer Planning team to create annual customer budgets and manage overall customer spend including, but not limited to, temporary pricing changes, promotional activity, marketing programs, marketing contracts, display execution, category management, thus optimizing total trade spend.
  • Full year projection and volume forecast accuracy
  • Develop and present business plans to attain sustainable growth and achieve true profits on an as-directed cadence.
  • Responsible for cultivating and maintaining long-term productive relationships with all retail customers assigned.
  • Represent the company professionally during customer interaction and business activities.


Job Requirements
Key Behavioral Competencies:
  • Ability to respond effectively to direction if needed; works primarily as an independent contributor.
  • Ability to work independently with limited supervision but maintain strong cross-functional relationships across teams
  • Guides junior colleagues to set tasks and achieve objectives within project timeline.
  • Accountable to lead entire projects having modest scope/impact or portions of projects having considerable scope/impact to business results.
  • Ability to manage an advanced area of work.
  • Ability to manage a moderately complex problem.
  • Ability to exchange detailed information and communicate messages to reach consensus.
  • Ability to manage a project budget.
  • Seek potential new business and perform special projects and assignments as requested by Leadership.
  • Ability to provide a high level of customer support and service
  • Results achiever
  • Experience and expertise in customer negotiations.
  • Excellent presentation and communication skills required.
  • Additional duties as assigned.
Education and Work History:
Ideal candidate will possess:
  • 5-7 years of related experience in customer relations or sales. CPG/DSD experience is preferred.
  • Strong project management skills.
  • At least 6 months experience leading and influencing others.
  • A combination of training and experience that results in demonstrated competency to perform the work may be substituted.
  • Requires excellent written and oral communication skills, as well as the ability to effectively negotiate and influence others.
  • Excellent organizational and planning skills.
  • Computer skills and proficiency, specifically PowerPoint, Excel, and Word, SharePoint and Outlook is required.
  • Bilingual - English/Spanish a plus.
  • Must have strong analytical skills including financial reporting.
  • Strong working knowledge of sales processes and procedures, space management programs and DSD operations.
  • P&L, business analysis & merchandising experience preferred.
  • Knowledge of Market6, 84.51, IRI, and margin miner a plus.
  • Travel Required 50% or as needed across the country.

  • Warehouse Associate

    3 weeks ago

    Houston, Texas, United States The Kroger Company Full time

    Job Summary:As a Warehouse Associate at The Kroger Company, you will be responsible for assisting in DC functionality, selecting and packing orders according to directed methods, and loading shipments onto trucks in a safe and efficient manner. You will also receive product from vendors and prepare it for outbound pick and pack processes, as well as...

  • Customer Account Manager, Kroger

    3 months ago

    Houston, United States INCPG Full time

    Position Summary: This role will represent DSD company products, across all brands for the Dallas and Houston markets. This position will be responsible for the sales and profit of all products within assigned Customer (Kroger).  This position will also be responsible for managing corporate selling efforts; including promotional strategies, new items,...

  • Truck Driver Position at The Kroger Company

    4 weeks ago

    Houston, Texas, United States The Kroger Company Full time

    Job SummaryThe Kroger Company is seeking a skilled Truck Driver to join our team. As a Truck Driver, you will be responsible for delivering goods to stores and other customers while adhering to all safety standards.Key ResponsibilitiesDrive truck to deliver goods to stores and other customersInspect truck for defects before, during and after tripsCheck...

  • Store Clerk

    2 weeks ago

    Houston, Texas, United States Kroger Full time

    Customer Service RepresentativeAs a customer service representative at Kroger, you will be responsible for creating an outstanding customer experience through exceptional service. You will establish and maintain a safe and clean environment that encourages our customers to return.Key Responsibilities:Assist the department manager in reaching sales and profit...

  • Customer Account Manager

    2 months ago

    Houston, Texas, United States INCPG Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Account Manager to join our team at INCPG. This role will be responsible for representing our company's products across all brands for the Dallas and Houston markets.Key ResponsibilitiesDevelop and execute sales strategies to drive revenue growth and profitability for assigned...

  • Pharmacy Technician Trainee

    4 weeks ago

    Houston, Texas, United States Kroger Full time

    Pharmacy Technician Trainee OpportunityWe are seeking a highly motivated and detail-oriented Pharmacy Technician Trainee to join our team at Kroger's automated distribution center pharmacy. As a Pharmacy Technician Trainee, you will play a critical role in supporting our pharmacists and technicians in preparing orders for pharmacist review, packaging,...

  • Pharmacy Professional

    2 weeks ago

    Houston, Texas, United States Kroger Full time

    About UsKroger is America's grocer, with a century-long history of innovation and a passion for bringing diverse teams together to create amazing experiences for our customers, communities, and each other. With nearly 2,800 stores in 35 states, we take pride in our commitment to feeding the human spirit.Job OverviewWe are seeking a highly skilled and...

  • Customer Account Manager

    4 weeks ago

    Houston, Texas, United States INCPG Full time

    Job SummaryThis role represents DSD company products across all brands for the Dallas and Houston markets. The position is responsible for sales and profit of all products within assigned Customer (Kroger).Key ResponsibilitiesResponsible for overall sales of all company products in specific divisions.Ability to influence and impact division-level...

  • pharmacy/tech trainee

    4 weeks ago

    Houston, United States Kroger Full time

    Be a part of a team of pharmacists and pharmacy technicians working in a highly automated distribution center pharmacy that supports Kroger store pharmacies. Includes preparing orders for pharmacist review, packaging, shipping, and inventory control. Individual may also be called upon to assist with order shipping. Demonstrate the company's core values of...

  • Cashier Assistant

    3 weeks ago

    Houston, Texas, United States The Kroger Co Full time

    Job Summary: We are seeking a skilled Cashier to join our team at The Kroger Co. As a Cashier, you will be responsible for providing excellent customer service, processing transactions quickly and accurately, and maintaining a clean and organized workspace.Key Responsibilities:Process customer transactions through the check lane quickly and...

  • Fuel Center Team Member

    4 weeks ago

    Houston, Texas, United States The Kroger Company Full time

    About the RoleWe are seeking a skilled and customer-focused individual to join our team as a Clerk at The Kroger Company.Key ResponsibilitiesProvide exceptional customer service by effectively communicating with customers and responding to their inquiries in a timely manner.Operate equipment according to company guidelines to ensure efficient and safe store...

  • Summer Operations Internship in Houston

    4 weeks ago

    Houston, Texas, United States Kroger Family of Companies Full time

    Immerse Yourself in a Dynamic Internship ExperienceThe Kroger Spring Internship Program is a comprehensive opportunity for students to grow their careers through a variety of focused internship assignments. Our program offers competitive pay, hands-on learning experiences, and the chance to develop valuable skills in company operations, supply chain...

  • Summer Operations Internship Opportunity in Houston, TX

    3 weeks ago

    Houston, Texas, United States Kroger Family of Companies Full time

    The Kroger Family of Companies offers a dynamic internship experience that fosters growth and development through focused assignments.Our program provides competitive pay and hands-on learning experiences in company Operations and Supply Chain.We are seeking a talented individual to join our team as an Operations and Supply Chain Intern in Houston, TX.Key...

  • Diesel Mechanic

    3 weeks ago

    Houston, Texas, United States Kroger Full time

    Job SummaryAs a Diesel Mechanic at Kroger, you will be responsible for maintaining and repairing commercial trucks. Your expertise in diesel engine repair and maintenance will ensure that our fleet is running smoothly and efficiently. Key ResponsibilitiesRead and interpret job orders to determine malfunction and plan work proceduresInstall new ignition...

  • Meat Department Team Member

    3 weeks ago

    Houston, Texas, United States The Kroger Company Full time

    Job Summary: As a member of our team at The Kroger Company, you will be responsible for effectively communicating with customers and responding to their questions and requests in a timely manner. You will also operate equipment according to company guidelines and follow basic product handling procedures.Key Responsibilities:Assist with product production,...

  • DC Truck Driver

    4 weeks ago

    Houston, Texas, United States Kroger Full time

    About the RoleWe are seeking a highly skilled and experienced Truck Driver to join our team at Kroger. As a Truck Driver, you will be responsible for safely transporting goods to stores and customers across the country.Key ResponsibilitiesTransport goods to stores and customers in a safe and timely mannerPerform all tasks in a safe manner consistent with...

  • Retail Sales Associate

    3 weeks ago

    Houston, Texas, United States The Kroger Company Full time

    Key Responsibilities:As a Night Clerk at The Kroger Company, you will be responsible for providing excellent customer service and ensuring a smooth shopping experience for our customers. Your duties will include:Offering product samples to help customers discover new items or products they inquire aboutInforming customers of grocery specials and providing...

  • Customer Accounts Manager

    4 months ago

    Houston, United States Aaron's Full time

    We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career...

  • Customer Account Manager

    2 months ago

    Houston, Texas, United States INCPG Full time

    Senior Sales and Business Development ManagerDrive sales and profit growth across our Dallas and Houston markets as a Senior Sales and Business Development Manager at INCPG. This role plays a key part in representing DSD Company products across all brands in the region.Key ResponsibilitiesOversee overall sales of all company products in specific...

  • Account Manager

    3 months ago

    Houston, United States NETSCOUT Full time

    ReferSaveApplyJob ID: 004997 Looking to hire an Account Manager to sell to Enterprise Customers Description: Account Manager - Enterprise Customers - Dallas, TX At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our...