Account Manager

3 weeks ago

Princeton, United States Octane Learning Full time
THE COMPANY

Octane Learning is a professional learning and training development agency, working exclusively for pharmaceutical, biotech, medical device, and healthcare companies. We advise on learning strategies and create the right experiences, including online study, virtual, in-person and hybrid workshops, reference resources, sales/corporate training events, and more. The qualified candidate must possess proven skills in executing eLearning, print-based, and digital media projects.

As we are rapidly expanding and have an opportunity for an Account Manager to join our team in Princeton, New Jersey.

THE LOCATION

This position works out of our Princeton, NJ offices.

THE WORK

Manage Client Relationships
  • Builds and manages relationships with key client stakeholders
  • Identifies new sales opportunities within existing accounts to organically expand the business
  • Participates in any client business reviews as required
New Business Opportunities
  • Collaborates with Business Development and other presale resources in developing solutions for specific client opportunities
  • Assists Business Development in identifying new client opportunities
  • Participates in Business Development and marketing campaigns as needed
  • Creation of materials associated with sales opportunities, such as capabilities presentations, RFIs, RFPs, and proposals
Project Services
  • Demonstrates significant understanding of the scope of all assigned projects, proactively and efficiently managing details throughout project
  • Runs concurrent projects effectively
  • Is the Primary point of contact on projects, including leading and participating in all internal and external status calls / meetings
  • Collaborates with Project Management/Client Solutions in the planning and implementation of projects, project plans, job opening/start up meetings, scheduling resources, tracking and overall quality
  • Facilitates the definition of the scope, goals and deliverables; manages timelines in partnership with Project Management/Client Solutions
  • Defines tasks and resource requirements, collaborating with Project Management/Client Solutions to assemble and coordinate appropriate staff and manage resource workflow
  • Collaborates with Project Management/Client Solutions on budget, schedule, project resource allocation and tracks deliverables
  • Constantly monitors and reports on progress of the project to all stakeholders, including fiscal responsibility
  • Provides ongoing updates and recommendations including status updates, changes in scope and project-specific strategy
  • Monitors workflow and helps manage any issues that could delay or prevent the completion of the project
THE CANDIDATE

The following qualifications are key to the success of the candidate:
  • Bachelor's degree with at least 3 years of project and client experience
  • Strategic thinker
  • Client consulting skills
  • Effective and persuasive written and verbal communication
  • Listening and problem-solving capabilities
  • Strong conflict resolution skills
  • Strategic approach to requests
  • Ability to collaborate effectively with project stakeholders
  • Professional, presentable, and personable demeanor
  • Displays patience and cultural sensitivity in communications with internal and external resources
  • Knowledge of project management techniques and tools
  • Critical thinking and problem-solving skills
  • Planning and organizing
  • Communication, negotiation and conflict management skills
THE FIT

We are more interested in finding the right talent and attitude than the exact match to a list of skills and qualifications. We're looking for someone that is excited and motivated to learn new things in creating learning/training resources in scientific, compliance, and regulatory areas.

BENEFITS
  • Retirement Plan Matching
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurance
  • Paid Time Off

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