Service Desk Support Specialist

2 weeks ago


Pittsburgh, Pennsylvania, United States Demo - Maximus Full time
Job Summary

The Service Desk Analyst will provide first-line support for our customers, following standard processes and documenting and resolving technical issues related to hardware, software, or general computer usage. This role requires excellent communication skills and the ability to build trustful relationships with coworkers, customers, and management to create an effective team environment.

Key Responsibilities
  • Logging, categorizing, prioritizing, resolving, or escalating customer incidents and requests
  • Addressing incidents preventing customers from completing their work and resolving them efficiently
  • Managing service requests, including software installs, access, and password management
Requirements
  • Excellent customer service background
  • Experience in IT
  • Experience with an IT ticketing application
  • Analytical and problem-solving skills
Desired Skills
  • 1+ years of hands-on IT experience
  • 1+ years of IT Service Desk experience

As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.

Maximus is an Affirmative Action/Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disabled status.



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