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Field Operations Supervisor

2 months ago

Seattle, United States HPD Security LLC Full time

HPD Security is an elite security agency that is powered by technology. Founded by former military and police, we are locally owned company, priding ourselves in professionalism and taking care of our clients and security guards. Come join a growing team of guards in the ever-changing field of security.

  • We offer great training and opportunities for upward mobility within
  • Our agents are highly qualified and skilled in the art of security tactics and it shows through their work in the field
  • We utilize proprietary software and applications to enable you to be successful in your job and allow for more time to focus on the important aspects of security, i.e. observation, contacts, documentation and delivery
Company Purpose:
  • To serve and protect our community, clients and their guests
  • Prevent and deter criminal activity
  • Identify vulnerabilities and minimize loss to clients and their guests
  • Provide exceptional customer service to all those we serve
  • Help to maintain a safe and secure environment
  • Respond to emergencies and take appropriate actions to ensure the safety of everyone on the premises
JOB DESCRIPTION

HPD Security is currently recruiting for an experienced Field Operations Supervisor in the Seattle, Washington area.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Supervise and oversee Security Agents
  • Conduct regular patrols and inspections of client properties to identify potential security risks or breaches
  • Remain active in reviewing and updating Post Orders for Agent tours
  • Work closely with the Director of Operations and Field Coordinators to understand and assist with needs in the field
  • Demonstrate competency with TrackTik application
  • Train, monitor, and mentor Agents on proper procedures, protocols, documentation/ incident report writing, customer service, and attire
  • Provide Agents with feedback and implement corrective actions as needed for lateness, excessive call-outs, failure to comply with post orders and/or tours, uniform compliance, or no call/no show occasions as necessary
  • Identify and acknowledge top Agents for growth opportunities
  • Anticipate training needs, job review and providing feedback to security staff
  • Issue written documentation to Agents when warranted and maintain direct communication with leadership team
  • Collaborate with clients, law enforcement agencies, and other stakeholders to address security concerns and develop effective solutions as needed
  • Respond to and resolve any security incidents or emergencies in a timely and appropriate manner
  • Implement measures to maximize retention by helping to build the HPDS culture
  • Drive HPD Security company patrol vehicle while on duty
JOB SKILLS
  • Strong Leadership and Customer Service skills
  • Understanding of Security, de-escalation techniques, and report writing
  • Strong oral and written communication skills
  • Familiarly with scheduling/ monitoring software programs (TrackTik)
  • Ability to hold Agents accountable to HPDS standards, verbally and written
  • Excellent focus, success-driven, team player
  • Ability to multi-task and work under pressure meeting deadlines
  • Competent with computer skills and phone applications
THIS JOB IS IDEAL FOR SOMEONE WHO IS:
  • A Leader
  • People oriented
  • Adaptable/flexible
  • Can address difficult situations
  • Calm under pressure
  • Ability of making decisions in emergency situations
JOB QUALIFICATIONS:
  • High school diploma or general education degree (GED).
  • Two years of successful experience managing multisite security operations
  • Strong knowledge of conflict management techniques and ability to de-escalate situations
  • Must have a valid Washington State Guard
  • Must have a valid Washington Driver's License and a good driving record; no serious infractions in the past 5 years
  • Must be a United States citizen, including of U.S. territories and/or commonwealths
  • Must be at least 21 years of age
  • Ability to pass pre-employment drug screen and criminal background check
  • Maintain quality performance, attendance, and a professional appearance
EXPERIENCE:
  • Supervisory: 3 years (Preferred)
  • Security: 2 years (Required)
WORK LOCATION: Seattle, Washington Area/ Multiple locations/ On the Road

BENEFITS INCLUDE:
  • 401(k)
  • Sick leave
  • Company provided vehicle
  • Employee Discounts
COMPANY WEBSITE: www.hpdsecurity.com

Job Type: Full-time

Schedule:
  • Varying Graveyard Shift
  • 8 hour
  • Holidays