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CRM Manager

3 months ago

Orange, United States The Edge Fitness Clubs Full time
Job Description

Who We ARE: When you work for the Best. Gym. Ever, you join the Best. Team. Ever. Our corporate office reflects the culture of our gyms. We’re enthusiastic leaders, hard-working and experts at what we do. Our corporate team supports our gyms by having a can-do attitude and rolling up our sleeves to get to work. We always keep the end goal in mind- do what’s best for our members, club employees and our business.

What We LOVE: People. Fitness. Teamwork. Fun. Changing Lives.

What You’ll DO:

We are seeking a dynamic and experienced HubSpot CRM Manager to lead the implementation and ongoing management of HubSpot across our chain of health clubs. The successful candidate will be responsible for overseeing the CRM system, ensuring seamless integration, training staff, and optimizing its use to drive membership growth and improve customer engagement.

Implementation and Integration:

    • Lead the transition and implementation of HubSpot CRM, ensuring it integrates smoothly with existing systems and processes.
    • Collaborate with IT and other departments to set up necessary data migration and integration processes.
CRM Management:
    • Oversee the day-to-day operations of HubSpot CRM, ensuring data accuracy, system efficiency, and user satisfaction.
    • Develop and maintain CRM policies and procedures.
Training and Support:
    • Conduct training sessions for staff at all levels to ensure effective use of HubSpot CRM.
    • Provide ongoing support and troubleshooting for CRM users.
Data Analysis and Reporting:
    • Utilize HubSpot’s analytics tools to track and report on key performance indicators (KPIs) related to membership sales, customer retention, and marketing campaigns.
    • Provide actionable insights to improve sales and marketing strategies.
Marketing Automation:
    • Design and implement marketing automation workflows to enhance member acquisition and retention.
    • Develop email marketing campaigns, lead nurturing workflows, and other automated communications.
Customer Engagement:
    • Leverage HubSpot CRM to enhance member engagement and customer service.
    • Monitor and analyze customer feedback and interactions to continuously improve the member experience.
Collaboration:
    • Work closely with the marketing, sales, and customer service teams to align CRM strategies with overall business goals.
    • Coordinate with external vendors and HubSpot support as needed.
What You Will NEED:
  • Bachelor’s degree in Marketing, Business Administration, Information Technology, or a related field.
  • Minimum of 3-5 years of experience managing CRM systems, with at least 2 years specifically using HubSpot.
  • Proven experience in leading CRM implementation projects.
  • Strong understanding of marketing automation, email marketing, and customer segmentation.
  • Excellent analytical skills with the ability to interpret data and generate actionable insights.
  • Exceptional communication and training skills.
  • Detail-oriented with strong organizational skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
What We Offer YOU:
  • We will give you a FREE Gym membership for you and a friend Get your workout in during lunch or after shift
  • We “insure” you and your family stay healthy with our tiered Health Benefits: Medical, Dental Vision.
  • We work hard to play hard… take your vacation PTO Paid Holidays. Vacation days improve overall wellbeing
  • We make sure you plan for your future. Enroll in our 401k.
  • We want you to save money There are discounts on personal training, apparel, shake bar Edge Kids
  • We want you to grow Team builders, Leadership and Development training, all opportunities to advance
  • We protect you with our company paid Life insurance ($25k), and Long-Term Disability (LTD) and Employee Assistance Program (EAP)
  • We will give you an awesome culture and fun work environment Look forward to coming to work each day


Not all heroes wear capes, we wear sneakers and workout clothes There is a reason our members call us the best gym ever... it’s because we have the best staff ever... come join our team It’s okay… you can invite your friends to come work with you too

Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, Responsibilities and activities may change at any time with or without notice.