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Senior Solutions Engineer

3 months ago

San Francisco, United States LiveRamp Full time

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

LiveRamp is the trusted platform that makes data accessible and meaningful.

Our services power people-based customer experiences that improve the relevance of marketing and allow consumers to better connect with the brands and products they love.

We thrive on solving the toughest technical and customer challenges, and we’re always looking for smart, compassionate people to help us blaze a trail.

Mission: LiveRamp makes it safe and easy to connect the world’s data, people, and applications.

Unlock new value for enterprise clients by solving some of their biggest problems. Work across Business Development, Customer Success, Product Management, Engineering, Legal, and Privacy on high profile deals with executive engagement. Shape product development by creating workflows that will become product lines. Work closely with clients to gather requirements and explore solutions. We want you to come in and make a material impact on the business and product, while scaling the Solutions Engineer role at LiveRamp.

You will:

  • Understand business problems to find the best technical solution among all possible.

  • Design and deliver new workflows, tests, and POCs for clients, and make recommendations for new use cases

  • Partner with commercial leads as the technical arm of relationship selling.

  • Develop deep relationships with the client’s technical teams and respect from their commercial organizations

  • Develop expertise regarding internal tools and administration

  • Define features, phases and solution requirements providing specifications according to which the solution is defined, managed, and delivered

  • Describe structure, characteristics, behavior, and other aspects of the technology to project stakeholders

  • Establish & maintain internal relationships with adjoining teams to ensure seamless external experience

  • Advise teams on customer feedback, PoV and effectiveness of collateral 

  • Document in SFDC customer business objectives, workflow diagrams and success criteria

  • Participate in the creation and delivery of customer facing presentations (QBRs, Pitches, etc.)

  • Conduct / participate in opportunity pre & post mortems, assisting with documentation

  • Assists with account planning and whitespace analysis 

  • Provides mentorship to junior members of the team

Your team will: 

The Solution Engineering team fits into the LR Vision and Mission by solutioning the workflows on top of our platform that enable organizations to deliver innovative products and better experiences.  

About you: 

  • 7-10 years in an external client-facing role (e.g. consulting, finance, sales, etc.), great EQ is essential.

  • Prior experience in Solution(s) Role

  • Scrappiness. We don't have all the answers, but you'll need to find them.

  • Basic computer science skills or the brains and brawn to learn. 

  • Great communication skills internally and externally. Prompt response and action when needed, people rarely need to follow up with you.

  • Startup personality: smart, ethical, friendly, cross-functional, hardworking and proactive

Bonus Points:

  • Bachelors and/or Masters degree in a technical discipline (Computer Science, Technology, Engineering, Math) or other quantitative field

  • Ability to work in ambiguous environments with little direction

  • Technical experience with analytical tools, methodologies and design

  • Willingness and desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions.

Benefits:

  • People: work with talented, collaborative, and friendly people who love what they do.

  • In-Office Food: enjoy catered meals, boundless snacks, and the occasional food truck.

  • Fun: we host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. 

  • Work/Life Harmony: flexible paid time off, options for working from home, and paid parental leave.

  • Whole Health Package: medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and fitness reimbursement up to $100 per month. 

  • Savings: our 401K matching plan helps you plan ahead.

  • RampRemote: a comprehensive program to assist you in setting up a home office that works for you

  • Location: New York, San Francisco

The approximate annual base compensation range is $143,000 to $168,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.