Current jobs related to Director of BIT Service Desk - Corona - City of New York

  • IT Service Management Specialist

    3 weeks ago

    Corona, New York, United States City of New York Full time

    Job SummaryThe City of New York is seeking a highly skilled IT Service Management Specialist to join its Bureau of Business Information Technology (BIT). The ideal candidate will have a strong background in IT service management, process management, and operations, with a proven track record of delivering high-quality solutions to complex problems.Key...

  • IT Service Management Specialist

    3 weeks ago

    Corona, New York, United States City of New York Full time

    Job SummaryThe City of New York is seeking an IT Service Management Specialist to join the Bureau of Business Information Technology (BIT). This role will be responsible for evaluating, designing, and implementing IT Service Management processes and tools, as well as supervising the work and activities of Junior, Mid-level, and Senior Service Technicians.Key...

  • Help Desk Specialist

    3 weeks ago

    Corona, California, United States City of Corona, CA Full time

    Help Desk I Job DescriptionThe City of Corona is seeking a highly motivated and detail-oriented Help Desk I to join our Information Technology Department. As a Help Desk I, you will be responsible for providing exceptional customer service and technical support to our users. Your primary duties will include troubleshooting and resolving technical issues,...

  • Service Technician Analyst

    4 weeks ago

    Corona, New York, United States City of New York Full time

    Job DescriptionThe City of New York is seeking a highly skilled IT Service Management Specialist to join our team. As a key member of our Business Information Technology (BIT) department, you will provide Tier I technical support to all DEP end users.Under the direction of the Unit's Director, you will serve as the first point of contact to provide technical...

  • Director of Rehabilitation Services

    4 weeks ago

    Corona, California, United States Corona Post Acute Full time

    At Corona Post Acute, we're seeking a dedicated and compassionate Director of Rehab to lead our rehabilitation services team. As a key member of our leadership team, you will be responsible for planning, organizing, and directing rehabilitation programs, services, and personnel to ensure the highest quality care for our residents. **About the Role** As...

  • Planning and Development Director

    4 weeks ago

    Corona, California, United States City of Corona, CA Full time

    Job Title: Planning and Development DirectorJoin the City of Corona, CA, as we seek a visionary leader to helm our Planning and Development Department. As the Planning and Development Director, you will be responsible for overseeing the city's growth and development, ensuring that our plans align with our strategic vision.About the Role:Lead the planning and...

  • Director of Information Technology

    4 weeks ago

    Corona, California, United States New York Hall of Science Full time

    Job Title: Director of Information TechnologyNew York Hall of Science (NYSCI) is seeking an experienced and visionary IT Director to lead technology operations and drive digital strategy.The Director will oversee the development, implementation, and maintenance of all IT systems, ensuring they support NYSCI's mission, program, and services.The Director is...

  • Regional Director

    4 weeks ago

    Corona, California, United States Compass Group, North America Full time

    Job SummaryThe Regional Director is a key member of the management team, responsible for overseeing the planning, direction, and evaluation of food service units within the district. This role requires strong strategic thinking, excellent communication skills, and the ability to motivate and guide a team of District Managers, District Directors of Dining...

  • Planning and Development Director

    3 weeks ago

    Corona, California, United States City of Corona, CA Full time

    Job Title: Planning and Development DirectorJoin the City of Corona, CA team as a Planning and Development Director. This role is responsible for overseeing planning, building, land development engineering, code compliance, building inspections, and utility inspections. The ideal candidate will have a strong background in urban planning, public...

  • Director of Urban Planning and Development

    3 weeks ago

    Corona, California, United States City of Corona, CA Full time

    Job SummaryWe are seeking a highly skilled and experienced Director of Urban Planning and Development to join our team at the City of Corona, CA. As a key member of our Planning and Development Department, you will be responsible for leading the planning, building, and housing efforts in our city.Key ResponsibilitiesLead the redevelopment of our downtown...

  • Business Line Director

    4 weeks ago

    Corona, California, United States DT Professional Services Full time

    Job DescriptionDT Professional Services is seeking a highly skilled Business Line Director to lead the Technology Services business line. The ideal candidate will be responsible for developing and executing the strategic plan to achieve business objectives. This includes working with senior leadership to provide insight and oversight to current program...

  • Director of Medical Staff Services

    4 weeks ago

    Corona, California, United States Ignite Human Capital Full time

    Job SummaryThe Director of Medical Staff Services is a key leadership position responsible for overseeing the comprehensive management of all activities related to the medical staff. This role requires a strong leader who can ensure the seamless operation of the department, including the development and execution of programs and procedures related to medical...

  • Director of Facilities Operations

    4 weeks ago

    Corona, New York, United States New York Hall of Science Full time

    Job DescriptionJob Title: Director of Facilities OperationsNew York Hall of Science (NYSCI) is seeking an experienced Director of Facilities Operations to oversee the day-to-day operations of our facilities, ensuring a safe and efficient work environment for our staff and visitors.The successful candidate will have a proven track record in facilities...

  • Director of Stormwater Permitting

    3 weeks ago

    Corona, New York, United States City of New York Full time

    The City of New York is seeking a highly skilled Director of Stormwater Permitting to join its team. As a key member of the Bureau of Environmental Planning & Analysis, this individual will be responsible for overseeing the Stormwater Construction Permitting unit, ensuring compliance with regulations, and implementing process improvements.The ideal candidate...

  • Director of Information Technology

    3 weeks ago

    Corona, California, United States New York Hall of Science Full time

    Job Title: Director of Information TechnologyAbout the Role:We are seeking an experienced and visionary IT Director to lead technology operations and drive digital strategy at the New York Hall of Science. Reporting to the COO, the Director will oversee the development, implementation, and maintenance of all IT systems, ensuring they support the...

  • Customer Service Liaison

    4 weeks ago

    Corona, California, United States FirstService Residential Full time

    Job SummaryFirstService Residential is seeking a highly skilled Customer Service Representative to join our team. As a key member of our front desk operations, you will be responsible for providing exceptional customer service to our residents.Key ResponsibilitiesManage front desk operations, ensuring a smooth and efficient experience for residents and...

  • Roofing Service Technician

    3 weeks ago

    Corona, California, United States CentiMark Corporation Full time

    Job OverviewCentiMark Corporation, a leading commercial/industrial roofing company, is seeking a skilled Roofing Service Helper to join our Corona, CA branch.We offer a competitive wage, solid career opportunities, and fantastic growth potential, starting at $24/hr + based on experience.Key Responsibilities:Diagnose and repair roof leaksPerform small repair...

  • Customer Service Representative

    4 weeks ago

    Corona, California, United States NP Mechanical Rice Services Inc Full time

    Job SummaryWe are seeking a highly organized and friendly Customer Service Representative to join our team at NP Mechanical Rice Services Inc. As a key member of our service desk, you will be responsible for processing service requests, dispatching service calls, and communicating with builders and repair companies.Key ResponsibilitiesProcess service...

  • Customer Service Representative

    1 month ago

    Corona, United States Elwyn Full time

    The Customer Service Representative will support the operations of the association through customer support at the onsite facility which may include front desk reception duties, community event support, facility reservations, fitness center monitorin Customer Service, Customer Service Representative, Representative, Monitoring, Operations, Residential,...

  • Director of Stormwater Construction Permitting

    4 weeks ago

    Corona, New York, United States City of New York Full time

    Job Title: Director of Stormwater Construction PermittingThe City of New York is seeking a highly skilled and experienced professional to serve as the Director of Stormwater Construction Permitting. This role will oversee the Stormwater Construction Permitting unit, responsible for reviewing and approving Stormwater Pollution Prevention Plans (SWPPPs) in...

Director of BIT Service Desk

2 months ago

Corona, United States City of New York Full time
Company Description

Job Description

The New York City Department of Environmental Protection (DEP) protects public health and the environment by supplying clean drinking water, collecting and treating wastewater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. We deliver 1.1 billion gallons of high-quality drinking water per day to 8.5 million New York City residents and more than 1 million people in Upstate New York, and we collect and treat an average of 1.3 billion gallons of wastewater per day.

The New York City Department of Environmental Protection's (DEP) Bureau of Business Information Technology (BIT) is responsible for providing quality business, technical and IT system support to our users. This commitment is realized through collaboration, strong relationships, and a unified vision with our partners at DEP in order to provide quality technological solutions to our business needs. Providing these services allows us to ensure that DEP continues its tradition of delivering excellent service to the residents of New York City.

Under the direction of the Deputy Chief Information Officer, with wide latitude for independent action and judgment, the IT Service Management Specialist will perform difficult and responsible work in evaluating, designing, and implementing IT Service Management processes and tools. This position will also supervise the work and activities of Junior, Mid-level, and Senior Service Technicians. Administering and delivering ongoing modern workplace tools and software with a basic understanding of areas in Intune/Azure/Azure AD, Office365, Azure Virtual Desktop, Palo Alto VPN, PowerShell Scripting, SCCM, PowerApps, Flow, PowerBI to streamline BIT Desk and oversee solutions repository to ensure top quality solutions are available to aide Service Desk and operational staff. Monitoring and administering call queues (participating in escalated calls as needed). Oversee process for communicating outage/emergency activities to the agency users by drafting detailed content of change/activities. Oversee vendor relationships as it aligns with daily operational needs. Work closely with the Procurement/Budget Division to oversee and maintain all Information Technology Service Desk Contracts and purchases.

The New York City Department of Environmental Protection's Bureau of Business Information Technology (BIT) seeks to hire one (1) IT Service Management Specialist who will report directly to the Deputy Information Officer.

Under minimal direction, the IT Service Management Specialist will be responsible for but are not limited to the tasks outlined below:

Administer, support, and upgrade all Service Desk-related tools/software deployments and relevant components in maintaining the infrastructure and applications. Perform periodic annual updates to administer the Service Desk's day-to-day operations effectively. Serve as Subject Matter Expert (SME) for all Service Management tools, with an understanding of their architecture and functionality.

Understanding of Office365 Suite, Azure Virtual Desktop, and Nerdio Suite for managing Azure Virtual Desktop-related tasks - FSLogic user profile troubleshooting, MS PowerApps, Flows, UiPath related Flows, Forms, Office Pro Plus Application, Azure Privileged Identity Management, Active Directory Group Policy, Windows Autopilot Policies, and Profile management, PowerBI/PowerBI reporting, Palo Alto VPN, Intune-Windows Auto Pilot, and Policies, etc.

Administer all Service Desk Operations and supervise the activities/work of Junior, Mid-level, and Senior Service Technicians.

Develop and maintain all technical and procedural documentation about enterprise mobile device configurations, technical support, processes, and procedures.

Administer Agency's Information Technology Asset Management Inventory and maintain BIT's CMDB for proper asset tracking of all hardware, software, and application.
Increase uptime and compliance by modifying the existing program for reporting Key Performance Indicators (KPI) for the Service Desk; minimize risks by automating, writing, and documenting change management procedures within the footprints system.

Qualifications

1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;

2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;

3. Education and/or experience which is equivalent to "1" or "2" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.