IT Service Management Specialist
4 days ago
The City of New York is seeking a highly skilled IT Service Management Specialist to join its Bureau of Business Information Technology (BIT). The ideal candidate will have a strong background in IT service management, process management, and operations, with a proven track record of delivering high-quality solutions to complex problems.
Key Responsibilities
Administer and support all Service Desk-related tools and software deployments, ensuring the infrastructure and applications are maintained effectively. Perform periodic annual updates to administer the Service Desk's day-to-day operations. Serve as a Subject Matter Expert (SME) for all Service Management tools, with a deep understanding of their architecture and functionality. Develop and maintain all technical and procedural documentation about enterprise mobile device configurations, technical support, processes, and procedures. Administer the Agency's Information Technology Asset Management Inventory and maintain BIT's CMDB for proper asset tracking of all hardware, software, and application. Increase uptime and compliance by modifying the existing program for reporting Key Performance Indicators (KPI) for the Service Desk; minimize risks by automating, writing, and documenting change management procedures within the footprints system.
Requirements
A baccalaureate degree from an accredited college in computer science, engineering, or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations; or a baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations; or education and/or experience which is equivalent to the above. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.
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