Help Desk Specialist

3 weeks ago


Corona, California, United States City of Corona, CA Full time
Help Desk I Job Description

The City of Corona is seeking a highly motivated and detail-oriented Help Desk I to join our Information Technology Department. As a Help Desk I, you will be responsible for providing exceptional customer service and technical support to our users. Your primary duties will include troubleshooting and resolving technical issues, performing routine maintenance tasks, and collaborating with our team to ensure seamless IT operations.

Key Responsibilities:

  • Provide technical support and assistance to users via phone, email, and in-person
  • Troubleshoot and resolve technical issues with desktop operating systems, hardware, and software
  • Perform routine maintenance tasks, such as software updates and printer maintenance
  • Collaborate with the IT team to resolve complex technical issues
  • Document and track technical issues and resolutions

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
  • 1+ year of experience in a help desk or technical support role
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of basic troubleshooting methods and techniques

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and supportive team
  • Professional development and growth opportunities

How to Apply:

Apply online at [insert link] or email your resume and cover letter to [insert email]. We look forward to hearing from you



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