We have other current jobs related to this field that you can find below

  • L1 Support for Service Desk and Helpdesk

    2 months ago

    Norfolk, United States Experis Full time

    Our client, is seeking a User Trainer (On-Site) M365 User Operations to join their team in Norfolk, VA. Job Title: L1 Support for Service Desk and Helpdesk Location: Norfolk, VA Contract on W2 Required Security Clearance: Yes(NATO SECRET) Under the direction / guidance of the local NCIA Point of Contact or the Cloud Ops Operations Manager, the following...

  • Tier II Help Desk Support Specialist

    4 weeks ago

    Norfolk, Virginia, United States OSC Edge Full time

    As a Tier II Help Desk Support Specialist, the individual will be experienced in today's technologies able to address and respond to more technical issues through advance diagnosis/analyst. The Tier II Help Desk Support Specialist will work technical solutions for incoming end user inquiries and issues related to computer systems, software, and hardware. In...

  • Learning Management System Helpdesk Administrator

    3 months ago

    Norfolk, United States DEFTEC Corporation Full time

    Job DescriptionJob DescriptionLearning Management System Helpdesk Administrator DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by the critical missions of our clients, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and...

  • Learning Management System Helpdesk Administrator

    3 weeks ago

    Norfolk, United States DEFTEC Corporation Full time

    per year Range | Norfolk, VA, USA | Salary | Full Time Learning Management System Helpdesk Administrator DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by the critical missions of our clients, and we are driven to provide the most effective solutions to execute their missions,...

  • Information Technology Help Desk

    1 month ago

    Norfolk, United States Robert Half Full time

    Tired of not receiving the advancement opportunities you deserve in your career? Looking for more upward mobility and an opportunity to increase your skillset? Take advantage of this rare opportunity to join an industry leader, demonstrate your abilities, and receive the rewards you deserve! If you are experienced in Information Technology, have a customer...

  • Information Technology Help Desk

    1 month ago

    Norfolk, United States Robert Half Full time

    Tired of not receiving the advancement opportunities you deserve in your career? Looking for more upward mobility and an opportunity to increase your skillset? Take advantage of this rare opportunity to join an industry leader, demonstrate your abilities, and receive the rewards you deserve! If you are experienced in Information Technology, have a customer...

  • Service Desk Analyst

    1 week ago

    Norfolk, United States Apex Systems Full time

    Apex Systems is looking for Service Desk Support Specialist to join our team! In this role, you will provide professional solutions to end-users, dealers, and service providers originating from unresolved escalated case issues received via telephone and written correspondence.If interested in this position, please send an updated copy of your resume and...

  • Service Desk Analyst

    2 weeks ago

    Norfolk, United States Apex Systems Full time

    Apex Systems is looking for Service Desk Support Specialist to join our team! In this role, you will provide professional solutions to end-users, dealers, and service providers originating from unresolved escalated case issues received via telephone and written correspondence.If interested in this position, please send an updated copy of your resume and...

  • Service Desk Analyst

    2 weeks ago

    Norfolk, United States Apex Systems Full time

    Apex Systems is looking for Service Desk Support Specialist to join our team! In this role, you will provide professional solutions to end-users, dealers, and service providers originating from unresolved escalated case issues received via telephone and written correspondence.If interested in this position, please send an updated copy of your resume and...

  • Help Desk

    3 weeks ago

    Norfolk, United States Systems Planning and Analysis, Inc Full time

    Overview Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and...

  • Help Desk Specialist

    4 weeks ago

    Norfolk, United States United Global Technologies Full time

    UGT is looking for a Help Desk Support and System Administrator for our client based in Norfolk, VA. Must have an active Secret Clearance.This is an on-site role for our client.Daily Tasks:Review all new requests for accounts on the designated systems, approving those that meet the organization's requirements and responding to those that need further...

  • Front Desk Clerk

    2 months ago

    Norfolk, United States Norfolk Waterside Marriott Full time

    DescriptionFront Desk & Guest CareWe are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If...

  • Front Desk Agent

    2 weeks ago

    Norfolk, United States BBL Hospitality Full time

    Front Desk Agent Job Details Job Location Springhill Suites ODU - Norfolk, VA Position Type Part Time Salary Range $14.00 - $15.00 Hourly Job Shift Any Job Category Hospitality - Hotel Description COME AND JOIN OUR AMAZING TEAM! Most positions do require weekend and holiday availability. We are pleased to share the benefit options that we offer: +...

  • Front Desk Associate

    2 weeks ago

    Norfolk, United States LTD Hospitality Full time

    If you are looking for an exciting career with unlimited opportunities to thrive within LTD's growing portfolio of properties, LTD Hospitality Group has an immediate opening for you to join our team as a Front Desk AssociateThe ideal candidate for this position has strong attention to detail, excellent recall and follow up, and is able to multitask while...

  • Help Desk Support and System Administrator

    4 weeks ago

    Norfolk, United States United Global Technologies Full time

    UGT is looking for a Help Desk Support and System Administrator for our client based in Norfolk, VA. Must have an active Secret Clearance. This is an on-site role for our client.  Daily Tasks: Review all new requests for accounts on the designated systems, approving those that meet the organization's requirements and responding to those that need further...

  • Help Desk Support and System Administrator

    4 weeks ago

    Norfolk, United States United Global Technologies Full time

    Job DescriptionJob DescriptionUGT is looking for a Help Desk Support and System Administrator for our client based in Norfolk, VA. Must have an active Secret Clearance. This is an on-site role for our client. Daily Tasks:Review all new requests for accounts on the designated systems, approving those that meet the organization's requirements and...

  • Travel Technician in N Chesterfld, VA

    3 months ago

    Norfolk, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with Patterns LLC to find a qualified Technician in N Chesterfld, Virginia, 23235!About The PositionON-SITE - Candidate must be willing to work ON-SITE and Rotating Shifts from DAY 1!!! Virginia State Police (VSP) is in need of Network Operations Center Help Desk Technicians to answer help desk calls, and enter and route...

  • Help Desk Support and System Administrator

    4 weeks ago

    Norfolk, United States Jobs Full time

    Job Description Help Desk Support and System Administrator Working Location: Norfolk, VA, USA Language: High proficiency level in English language EXPERIENCE AND EDUCATION: Essential Qualifications/Experience: • A minimum of 3 years' experience (within last 6 years) working as an administrator of online Learning Management System and MS SharePoint • A...

  • Service Technician

    3 months ago

    Norfolk, United States Accel Entertainment Gaming Full time

    Job DescriptionJob DescriptionABOUT ACCEL ENTERTAINMENTAccel Entertainment is the largest Gaming Terminal Operator in the country. We provide video gaming machines, redemption terminals, and amusement devices (pool tables, juke boxes, dart boards, etc.) to bars, restaurants, convenience stores, truck stops, and fraternal and veteran establishments across the...

  • HVAC Service Technician

    1 month ago

    Norfolk, United States Hutton Electric Heating & Air Full time

    Job DescriptionJob DescriptionAre you ready to take your HVAC career to new heights? Look no further than Hutton Electric Heating & Air in Norfolk, VA! We're seeking a talented full-time HVAC Service Technician to join our team and embark on an exciting journey of innovation and excellence. Armed with your expertise and trusty tools, you dive into...

Service Desk and Helpdesk Technician

2 months ago

Norfolk, United States DirectViz Solutions Full time

DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate funded technology certifications, and employee recognition and appreciation programs.
At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today

DVS is looking for a Service Desk and Helpdesk Technician to support a team onsite in Norfolk, VA. This position requires an active Secret Clearance.

Based in Norfolk, Virginia, USA the NCI Agency is looking for a Service Desk and Helpdesk Technician (L1 Support) - On-site, supporting the journey to support NATO's modernization of IT services, leveraging the public cloud (Microsoft 365 and Intune), delivering managed, protected, security-centric and reliable End User Services.

The NCI Agency is seeking for a dedicated and experienced Service Desk and Helpdesk Technician (L1 Support) - On-site to join our Cloud Operations support team. As Level 1 support technician, you will provide crucial support for end-user devices and Microsoft 365 services, including remote assistance, password resets, and troubleshooting M365 collaboration tools. Your role involves delivering prompt and effective technical support during core working hours to ensure user satisfaction and operational efficiency. Additionally, you will focus on automating routine support tasks using tools like PowerShell and Power Automate to improve efficiency.

The ideal candidate will have an intermediate understanding of end-user devices running Windows OS and Apple iPhones/iPads managed through Intune, familiarity with Microsoft 365 services, and experience in using automation tools to streamline support tasks. Full proficiency in English is required, along with the ability to communicate technical information clearly to non-technical users.

Required Skills:

Under the direction / guidance of the local NCIA Point of Contact or the Cloud Ops Operations Manager, the Service Desk and Helpdesk Technician (Level 1 Support) will be supporting the following activities:

1) End-User Device Support:

a) Provide first-level support for end-user devices, including desktops, laptops, tablets, and smartphones running Windows OS and Apple iPhones/iPads managed through Intune.

b) Troubleshoot and resolve hardware and software issues, ensuring minimal disruption to users.

2) Microsoft 365 Services Support:

a) Offer support for Microsoft 365 services, including Outlook, Teams, SharePoint Online, and OneDrive for Business.

b) Assist users with M365 collaboration tools, ensuring efficient use and problem resolution.

3) Remote Assistance:

a) Use remote help tools to provide support and troubleshooting for remote users.

b) Guide users through problem-solving processes remotely, ensuring clear communication and resolution.

4) Password Resets and Account Management:

a) Assist users with password resets and account unlocks in accordance with security protocols.

b) Manage intermediate user account tasks in Azure AD, including updating user information and permissions.

5) Incident Logging and Tracking:

a) Log and track support incidents using the helpdesk ticketing system.

b) Ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels.

6) Escalation:

a) Escalate complex issues to Level 2 support or appropriate teams when necessary.

b) Follow up on escalated issues to ensure timely resolution and user satisfaction.

7) Knowledge Base Management:

a) Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions.

b) Share knowledge and best practices with team members to improve overall service quality.

8) User Education:

a) Provide users with guidance and training on best practices for using end-user devices and M365 services.

b) Promote self-service tools and resources to empower users and reduce support requests.

9) Performance Monitoring:

a) Monitor support metrics and KPIs to ensure high-quality service delivery.

b) Participate in regular reviews to identify areas for improvement and implement corrective actions.

10) Automation and Efficiency:

a) Develop and implement automation scripts using PowerShell to streamline routine support tasks such as software installations, updates, and system checks.

b) Utilize Power Automate to create workflows that automate repetitive tasks and improve service efficiency.

DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.