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Help Desk Specialist

1 month ago

Norfolk, United States United Global Technologies Full time

UGT is looking for a Help Desk Support and System Administrator for our client based in Norfolk, VA. Must have an active Secret Clearance.

This is an on-site role for our client.

Daily Tasks:

  • Review all new requests for accounts on the designated systems, approving those that meet the organization's requirements and responding to those that need further clarification.
  • Support any help desk questions received by email or phone
  • Work with the Branch for uploading of courseware, functional testing of courseware packages, and maintenance of existing content on the platform.
  • Support various communities of interest within the organization in the customization and maintenance of pages.
  • Work closely cross-functionally to ensure the services are available and operational on the networks.
  • Maintain an awareness of any cyber issues that may affect the system delivery or unauthorized access to the system.

Essential Qualifications:

  • A minimum of 3 years experience (within the last 6) using Learning Management Systems (LMS) and troubleshooting user issues on course access and completion
  • A minimum of 3 years (within the last 6) supporting users with new account creation, help desk support, and general support to remote users on the system
  • A minimum of 3 years experience (within the last 6) using Learning Management Systems (LMS) and troubleshooting user issues on course access and completion
  • Experience in help desk tracking software and trouble ticket supporting software
  • Experience in producing reports and metrics from LMS, MS SharePoint, or by interrogating the database
  • Experience in cyber issues and protecting the system and network from unauthorized access
  • Two years of vocational training in computer-related science or related subjects in the educational domain
  • Fluent in English (Written and Oral)
  • Active SECRET Clearance

Work Expectations:

  • System administration and help desk operating during normal US office hours (08:00-16:30) Monday through Friday, excluding official holidays.
  • On-Site