Service Desk Analyst

4 weeks ago


Norfolk, United States Apex Systems Full time

Apex Systems is looking for Service Desk Support Specialist to join our team In this role, you will provide professional solutions to end-users, dealers, and service providers originating from unresolved escalated case issues received via telephone and written correspondence.


If interested in this position, please send an updated copy of your resume and reference job #2009670 to Jordan @ jdobrinsky@apexsystems.com


Job Title: Service Desk Support Specialist


Location: Norfolk, VA


Schedule: Must be flexible to work multiple shifts. Will be assigned a specific schedule upon training completion. The schedule could include weekdays, nights, overnights, weekends, and off-shift hours.


Job Duties & Responsibilities:

  • Taking tier 1 level calls in support of the network. Using SM7 ticketing system to track issues.
  • Resolving customer issues with great service and compassion for their problem.
  • Acts as liaison for customers and maintains knowledge of company products and customer service processes. Technical backgrounds needed.


Responsibilities:

  • Provide professional solutions to end-users, dealers, and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
  • Candidates need to have great customer service skills.
  • The ideal candidate will be able to work in a call center environment, answering high-volume phone calls.
  • Candidates must be reliable learn quickly, and show that they are dependable.


Requirements:

  • Clearance Required: Candidates must currently hold or be eligible for an active DoD secret clearance. We are able to sponsor candidates for clearances who meet the other position requirements.
  • Certification: CompTIA certification, must be a CE version of any CompTIA (A+, Network+, Security+)
  • General: Excellent customer service experience Experience with Microsoft Windows OS, HP Service Manager, Remedy, or another ticketing system. Experience with basic troubleshooting hardware/software.







EEO Employer


Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.




Apex Systems is an equal-opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.


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