Account Manager

2 weeks ago


Tulsa, United States Crawford Thomas Recruiting Full time

Our client is a leading management company specializing in building maintenance solutions nationwide. Committed to honesty, integrity, and client satisfaction, they offer a dynamic work environment, competitive compensation, and opportunities for professional advancement.

Salary: $50k Base Salary + Commissions + Bonuses = $75k-$105k OTE

Benefits: Health (75% employer-covered), Dental, Vision, PTO, Mileage Reimbursement, $25k Life Insurance, IRA w/ 100% match up to 3% of salary, Disability, & Flexible Spending Account

Job Summary: Our client is seeking an Account Manager to manage and retain B2B accounts while driving sales growth within existing accounts. This role involves meeting and exceeding client expectations, offering/selling additional services, and ensuring high client satisfaction. The Account Manager will provide field support, visiting 6-8 accounts per business day.

Job Responsibilities:

  • Manage all aspects of assigned client relationships, including retention, expansion, and diversification of our client's solutions.
  • Formulate and manage effective service strategies tailored to each client.
  • Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics.
  • Supervise and direct Night Compliance Operations Managers, ensuring client strategy execution and service quality.
  • Promote the sale of non-janitorial services, negotiate contracts, and procure supplies for clients.
  • Communicate effectively with clients and contractors, promptly addressing and resolving any issues.
  • Utilize our client's CRM for client inspections, scheduling, and documentation.
  • Maintain updated client information sheets, route sheets, and compliance documents.
  • Assist in collecting past due invoices and ensure accurate payment processing.
  • Participate in monthly IC paydays.

Qualifications:
  • 3+ years of success in a client retention role.
  • Strong track record in achieving upselling/cross-selling goals.
  • High school diploma required.
  • Detail-oriented with excellent follow-through.
  • Positive and outgoing personality with strong relationship-building skills.
  • Proficient in Microsoft Office and CRM databases.
  • Reliable transportation and daily travel to local client locations.

Preferred:
  • 3-5+ years of sales and/or operations experience in building maintenance or facility management.

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