Sr IT Service Mgt Process Specialist

6 days ago

Milwaukee, United States Molson Coors Full time
Requisition ID: 33551

A Career in Beer and Beyond:

Our purpose at Molson Coors Beverage Company is to brew beverages that unite people to celebrate all life's moments. We've been brewing iconic brands for over 350 years and are now proud to be offering a modern portfolio that expands beyond the beer aisle.

We are Talent Brewers with our culture rooted in our core Values. We believe in our brands and our people, and that inclusion and belonging is the key to a winning team culture. We want you to join our team of brand ambassadors who believe the world is full of untapped opportunities. So, if you get excited about making a real difference as part of a winning team like we do, we want to hear from you.

The Headlines:

In the role of Sr IT Service Mgt Process Specialist working in Milwaukee, WI you will be part of the global IT Platform and Enterprise Technology team focusing on ITIL processes ensuring efficient and effective operational governance across MCBC and all IT Service Providers. It includes overseeing and measuring how the MCBC internal resources and external IT Service Providers execute the standard management processes, ensuring the processes remains fit for purpose, and their execution delivers the desired outcomes.

This position reports to the Senior Manager ITIL Processes and works closely with IT Service and Support Managers, Managed Service Providers and their resources, and MCBC internal operations resources across the globe.

The Responsibilities:
  • Accountable for the overall quality, effectiveness, and adherence of the ITIL processes, such as Configuration Management, Knowledge Management, Certificate Management, and Change Management, in Molson Coors. Coordinate across IT and service providers the operations of the processes. Oversee the management and execution of the process, drive compliance across multiple service providers with the procedures, policies, data, technologies, and tools associated with these processes.
  • Coordinate IT Service Operations process or processes - Responsible for process reporting and analysis for a process or set of processes, monitoring current progress against agreed targets and service levels, follows up on process issues and progresses resolution of execution problems with all parties, drives resolution of all process issues via root cause identification, analyses process effectiveness and co-ordinates policy, procedure and process reviews.
  • Ensure Process Execution Quality - Coordinate across IT and service providers the operation of the process or processes, ensures policies and procedures operate effectively and efficiently, ensure prompt & accurate execution of the process or processes and process execution remains consistent with established standards.
  • Ensure Process Relevance and Effectiveness - Investigates execution of critical/complex processes, identifies execution issues and/or failures, ensures adherence to policies and procedures. Identifies issues with execution of the process, reviewing the efficiency and effectiveness of the ITIL controls for each process. Ensures the design of the processes remain fit for purpose and align with the business and follow industry best practices.
  • Leadership reporting and dashboards for ITIL Process areas.
The Other Qualifications:
  • You have a bachelor's degree in computer science or relevant STEM field OR equivalent experience
  • You have ITIL Foundations Certification and a thorough understanding of IT Operations, Service Management and ITIL best practices. ITIL Practitioner Certification preferred.
  • You have 4 to 6 plus years of experience in in defining, updating, deploying, and managing ITIL processes and related technology to support ITIL practices in global organizations
  • You have at least 2 years experiencing working with multiple 3rd-party service providers in IT Service Operations (preferred)
  • You have experience with DevSecOps methodology and delivery of services (preferred)
  • You have strong communication skills - both verbal and written
  • You love a challenge. You take complete complex situations and quickly and adeptly with your understanding of the business priorities address them.
  • Your constant curiosity fosters an innovative style to create effective, efficient processes
  • You are confident and competent. You are diplomatic, professional and exercise great judgement in developing and maintaining excellent business relationships within the business to get desired outcome.
  • You take accountability for results - acting with integrity and honoring commitments
  • You have a thirst for learning - you are always looking for ways to learn and help one another grow
Work Perks that You Need to Know About:
  • Flexible work programs that support work life balance including a hybrid work model of 3 days in the office
  • We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities providing opportunities to know colleagues on a first name basis across the globe
  • We care about our communities, and play our part to make a difference - from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are
  • Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization
  • Ability to grow and develop your career centered around our First Choice Learning opportunities
  • Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources
  • On site Pub, access to cool brand clothing and swag, top events and, of course...free beer and beverages
  • Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences

Molson Coors is committed to an inclusive workplace. We're an equal opportunity employer and invite applications from candidates of all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail jobs@molsoncoors.com.

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