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Customer Experience Specialist

3 months ago

Lafayette, United States Sterling Hyundai Full time

Sterling Automotive Group is hiring We are looking for outgoing individuals who take pride in serving Acadiana and being a part of a successful family-owned and operated business.

As a Customer Experience Specialist,  you’ll specialize in creating lasting relationships with our customers. Top-notch customer service and problem-solving skills are of the utmost importance as you are responsible for efficiently and effectively resolving customer concerns. Typical daily duties include answering service calls and directing them appropriately, utilizing multiple software solutions, completing follow-up calls to customers, and monitoring customer service scores throughout the month. This position works with multiple departments as needed throughout the dealership.

Do you have what it takes? We are looking for a team player who is ready to hit the ground running on learning our processes, programs, and business needs. The ideal candidate must be coachable, effective in both verbal and non-verbal communication, possess strong time management skills, and maintain professional demeanor & appearance. 

  • Must be willing to submit to pre-employment background check & drug screen, have a valid driver's license with a clean driving record, and be at least 21 years of age or have 3 full years of driving experience. Minimum of high school diploma or equivalent is required.

Schedule: Full-time, Monday-Friday

Why Choose Sterling? 

Our mission is to attract, develop, and retain great people to deliver a memorable experience that creates lasting relationships, one customer at a time.

  • Benefits: Medical, Dental, Vision, & Disability Insurance - 401(k) with employer matching - Company-paid Life Insurance - Paid Holidays, Vacation, and Sick time
  • Financial Security: Hourly-paid position with guaranteed 40 hours per week
  • A little lagniappe: Employee vehicle pricing and discounts on products & services – Long-term job security with a growing company – Referral bonus programs – Family-owned and operated - Career Progression with paid ongoing training – Professional work environment  

 We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.